Customer Service Sales Representative
Resume:
Carly Ebright *** Vouray Dr. Apt D, Kenner, LA ***65
**********@*****.***
. Objective
To obtain a permanent position that will enable me to use my strong
organizational skills, maximize my customer service experience, and
ability and desire to work as a team player in a challenging and fast
paced environment.
. Summary of Qualifications
o Hardworking, self-motivated, punctual, energetic, friendly, and
dedicated individual able to serve clients in a very
professional manner
o Ability to multi task, extremely organized, and detail oriented
o Works well independently as well as with co-workers
o Medical software: PacWare
o CPT coding, ICD-9 coding, and medical terminology
. Experience
o Customer Service Representative
. April 2010-present, Duramed, Inc., Kenner, LA
. Screens and directs telephone calls and received orders
from referral sources (i.e. hospitals, doctor offices,
insurance companies)
. Monitors and records client, physician, and referral source
communications.
. Initiates request for prescriptions, CMNs, and/ or
authorizations not received with original orders/ requests.
. Establishes client/ patient records and ensures all
information is current and accurate.
. Verifies all benefits, deductibles, eligibility and out of
pocket expenses and notes all copays for delivery
technicians on delivery ticket.
. Develops and maintains working knowledge of current
homecare products and services offered by the company.
. Remains advised of Medicare guideline changes/ updates and
able to locate guidelines to determine if requirements are
met, prior to dispatching delivery.
. Assists in resolving client equipment problems under
emergency conditions in an efficient and friendly manner.
. Provides recommendations to callers and walk-in customers
regarding supplies and equipment that can be utilized to
meet client's needs.
. Knowledge in all major insurance carrier reimbursement
guidelines and eligibility for coverage by third party
payers.
. Assists Customer Service supervisor by maintaining logs of
referrals and batching paperwork daily for submission to
the billing department.
o Lab Assistant
. June2009-June2010,Ochsner Medical Center, Kenner LA
. Obtained blood samples for medical testing and transfusion
through venipuncture or capillary puncture.
. Prepared blood-collecting equipment, draw blood from
inpatients and outpatients, and safely store and transport
samples.
. Built trust and minimized patient discomfort during
venipuncture while efficiently collecting blood specimens.
. Verified all patient medical records and input information
accurately into the system.
. Entered test data/ results and faxed to doctors' offices.
. Performed general laboratory assignments, scheduled
appointments for outpatients, documented clinical notes,
and filed and maintained health records.
. Assisted with implementation of performance improvement
program to meet company, state, federal, and JCAHO
standards.
o Sales Representative
. January 2009-May 2009, Vector Marketing
. Coordinated all client information and processed paperwork,
including preparation of orders to be processed and billed.
. Performed telemarketing functions as required including,
but not limited to, routine calls to clients and
introductory calls to potential clients/referral sources.
. Scheduled appointment with clients to demonstrate and
discuss products.
. Demonstrated usage of products during appointments.
. Assisted in accounts receivable management.
. Processed accounts and maintained appropriate records in a
timely manner.
. Maintained client confidentiality at all times.
. EDUCATION
. Archbishop Chapelle High School
o 2001-2005
o Course of Study: College Prep/ Honors
o Graduated with Diploma: 2005
. Louisiana State University
o Fall 2005- Spring 2007
o Major: Psychology
. Kenner Health Careers Institute
o February 2009- April 2009
o Phlebotomy
o Course of study: Venipuncture procedures, bleeding time tests,
capillary sticks, urine dipsticks, vital signs, throat cultures,
occult blood, PKUs, blood cultures, centrifuging
REFERENCES
Teri Schmitt 504-***-****
Marissa Magri 504-***-****
Rebecca Lanser 504-***-****
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