Customer Service Manager

R yan Foster

**** ******** *****: 951-***-****

Landing # 110 Cell: 951-***-****

Imperial, M O R ***.**********@*****.***

63052

C aree r O verview

Motivated, self -starter with 6 year s of experience in Administration . Areas of expertise i nclud e the transfer an d

receip t of personnel, travel entitlement s and benefits, customer service skills, pay transactions.

Skill Highlights

• S taf f motivation

• T rave l administration

• E mploye e t rainin g a n d d evelopment

• Administrativ e support

• Microsoft Office skills

• Critica l t hinking

• Administrativ e operations

• S elf -starter

Core Accomplishments

T raining

• Responsibl e for training junior personne l to ensur e continue d quality of custome r service.

T rave l P lanning:

• Booke d heav y domesti c a n d i nternationa l trave l fo r over 100 0 personnel .

Compute r Proficiency

• W orked i n Microsoft Office on a dail y basi s i ncludin g PowerPoint, E xcel, and W ord.

A dministration

• Performed administratio n tasks such as filing, developin g spreadsheets, faxing reports, photocopying

c ollatera l a nd s cannin g document s f or i nter -departmenta l use.

Professiona l Experience

Production Manager, 03/2013 – 08/2013

Precis Solar - W ildomar, Ca

Managed a production crew of 2 teams consisting of 3 installers ea ch on each team. Coordinated installation dates with

customers, inspection dates with city officials, and delivery dates with manufacturers and distributors. Completed all

necessary documents to ensure customers received their solar system in a timely fashion, and were converted from their

prior energy service to a net metering program that allowed them to credit excess power that their system produced .

Personne l Specialis t 3rd Class, 01/200 7 - 0 4/2011

United States Navy – S a n D iego, Ca

Manage d the vacatio n days of over 2500 Sailor s whil e providin g custome r service dutie s during USS Carl

Vinson' s 2007-2008 RCOH period. Supervise d and coordinate d the transfe r and travel arrangement s of p ersonnel

durin g the USS Car l Vinson' s 2011 W estPa c deployment, ensuring a s mooth transitio n for Sailor s moving on to

t hei r n ext c ommand. Traine d 1 2 junio r personne l i n al l a spect s o f th e transfe r proces s a nd c ontribute d t o

b uildin g th e tea m c oncept, significantl y i ncreasin g th e efficienc y of t h e o ffic e b y 20%. Managed t he trave l s ection

o f th e personne l office e nsurin g S ailor s receive d t hei r travel benefit s upon both arriva l t o t he c omman d a n d

b efor e t he y transferr ed t o thei r next ultimate dut y statio n o r trainin g c ommand. Maintaine d d etaile d

a dministrativ e a n d procedura l processe s improvin g e fficienc y an d a chieve d a 9 8% timeliness and accuracy rate

i n pay and personne l transaction s during a surprise Field Examinatio n Group audit b y C ommander, P acifi c Fleet.

Education

2 00 5 Santiago High School – Corona, Ca, United States

H ig h s chool diploma

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