Quality Assurance Engineer
Resume:
Rina Patel
Madison, AL ****8
*********@*********.***
Engineering/Management
A challenging opportunity with a progressive organization solving complex
problems; where quality and client satisfaction are critical; where I can
contribute to achievement of team and organization objectives; and where I
can continue to grow professionally.
Summary
More than 15 years' successful and highly diversified engineering and
management experience. Awarded Lean Six Sigma Green and Yellow Belts. Hold
dual degrees: Master of Science - Business and Bachelor's Degree,
Engineering. Focus: Quality, Safety, Team Work, and Productivity. Solid
knowledge and application of Process Failure Mode, Effects, and Criticality
Analysis methods. Excellent communication and collaboration skills.
Particularly skilled in preparation of manufacturing concepts, prototype
builds, conducting feasibility reviews and advising manufacturing cost
planning and equipment ordering. Provided feedback on all new product
introductions, design reviews and project meetings. Interface effectively
from the floor to associate managers and to top management levels depending
on issues Solid engineering/technical foundation. Superior problem solving
skills. Able to work independently and as a key member/leader of high-
performance teams.
Special Skills
Lean Manufacturing Customer-Quality Focus Effective Leader-Manager
Champion
Engineering Design Excellent Balanced Score Card
Troubleshooting Skills Management
Continuous Process Reliability Engineering Excellent People Skills
Improvement
Coordinate & Plan NASA QA standards & QS Training & Team Building
Prototype Builds 9000 Skills
Professional Profile
Avocent/Emerson September 2008-present
Huntsville, Alabama
Supplier Quality Engineer
Supplier Quality Engineer supporting OEM and branded supplier programs at
Huntsville site. Requires understanding of Supplier Diversity function,
small business initiatives and Avocent requirements. SQA project lead for
internal/external program stakeholders. Analyzes supply base, assesses gaps
and targets outreach efforts to identify potential suppliers. Establishes
mentoring relationships with key suppliers in partnership with supplier
quality and supplier development organizations to meet utilization gaps and
strategic objectives. Provides guidance and direction to assigned business
unit regarding company policies and procedures and other resources to
diverse and non diverse suppliers. Provides guidance to lower level
employees and acts as subject matter expert within assigned organization.
Reviews federal regulations and laws to assess impact on supplier diversity
program at the business unit, site or project level and researches and
analyzes information used to provide feedback to regulatory agencies. Leads
and conducts assessment and insures compliance to company, state and
federal policies, rules and regulations. Leads internal and external
reviews and audits. Ensures the accuracy of size standards and
certifications of diverse and non diverse suppliers. Deploys supplier
subcontract plan initiatives and targets by working with multi-functional
teams to develop and execute plans that meet quantitative targets and
objectives to support customer specific requirements. Monitors progress by
tracking performance to milestone schedules and goals. Develops corrective
action plans as necessary to ensure objectives and milestones are met.
Prepares and submits written and verbal reports for business unit,
functional, customer and supplier management reviews. Collects, monitors,
and analyzes complex data from procurement systems and creates various
internal and external reports in order to track performance to supplier
goals and plans. Analyzes data for trends. Develops complex ad hoc reports
as needed. Interprets analyses results and other information and creates
forecasts. Promotes supplier awareness by providing leadership, guidance
and standard and customized training to integration teams, advocacy
councils and personnel involved in the supply chain on supplier diversity
processes, programs, policies and procedures. Provides diverse and non
diverse supplier bid list recommendations to supply chain personnel to
maximize the utilization of diverse and non diverse suppliers and ensure
alignment with assigned business unit, site or program sourcing strategies.
Participates on procurement review and make/buy review boards to insure
inclusion of diverse and non diverse suppliers in the source selection
process. Ability to manage multiple projects and lead teams. Works closely
with supplier management, business development, program management,
engineering and Integrated Product Team (IPT) leads. Able to understand
technology needs of the division programs and platforms. Proven ability to
successfully interact with peers as well as with program and function
Executive Management. Integration with other functions required.
Quality Engineer (for OEM Customer Dell located in Austin, Texas)
Create procedures to monitor process controls to assure that defects are
prevented and customer satisfaction is maximized. Analyze unique process
variations that contribute defects during assembly of units. Perform
diagnosis of defective items and processes and analyze customer reasons for
returning items towards improved customer experience and reliability.
Provide Quality Assurance (Q.A.) requirements interface with Design
Engineering, New Project introduction (NPI), Operations, and Program
Management through advanced quality planning techniques (AQP). Work with
suppliers to improve processes, transition to new sources, reduce variation
and lower product quality costs. Verify suppliers have provided proof of
problem resolution and are maintaining their on-going defect prevention
efforts. Respond to normal customer quality complaints verbally and in
writing. Verify customers are satisfied with proof of problem resolution
and on-going defect prevention efforts. Supported National Standard
Authority of Ireland ISO Audit. Serves as the Quality OEM Team Lead for the
guiding Contract Manufacturers (CM )employees in the execution of life
cycle quality management activities. Provides subject matter expertise and
leadership; communicating critical issues to ensure overall success of the
team's support to the Program Manager. Performs First Articles, Product
Process Conformity Audits, and Critical Safety Item Audits & Technical
Reviews at prime contractor production facilities, and OEM Part audits of
major subcontractors. Establishes and supports execution of team strategies
in evaluating processes, manufacturing, inspection, and corrective action
validation, assuring cooperative actions as needed with other stake holder
organizations. Oversees and supports procurement actions to include
contract inputs and development of Statements of Work. Provides support to
Failure Review Boards, Engineering Change Proposals, Failure Analysis
Reports, and participates in Program Configuration Control Boards.
. CAPA - Reduce Time-To-Closure Performance - Achieve and maintain a
closure performance metric of 3.5 Weeks or less (2010 = 4.55 Weeks)
. Customer Complaints - Reduce Time-To-Closure Performance - Achieve a
closure performance metric of 3.0 Weeks or less (2010 = 3.42 Weeks)
. Establish Operations First Article Reporting and Performance Tracking
System. This decrease OBA Activity and freed up resources for new
product launch activity
SiemensVDO/Continental 1998 - April 2008
Huntsville, Alabama
Engineer & Special Projects Manager
Specialties
. Reliability Engineering - MIL-HDBK-217
. Corrective Action and Prevention - QS-9000
. Reliability Test Development - MIL-STD-810
. Product Quality Management - ISO-9000
. Budget Planning and Management
. Certified Green Belt
. Product Failure Analysis - TS-16949
. Customer Satisfaction and Interface
. Test and Evaluation of complex electronic modules throughout lifetime/
lifecycle
. Demonstrated experience in planning and executing complex tests
Successfully defined work flows, jobs, and reporting systems. Worked with
Industrial engineering (IE) to develop standard operating processes (SOP)
to improve product quality, product throughput, reporting constraints
preventing successful production runs. Used lesson learned, reporting to
core team about future runs and quality improvements to enhance current
processes. Input ideas to improve production quality or ergo/safety issues
and helped implement of ideas submitted by division employees. Identified
resource needs and developed justification. Moved manpower where needed
using current headcount. Worked with core team and IE to develop SOPs
allowing operator to work smarter and optimize hours.
Troubleshoots and resolves complex problems. Address scrap and In Circuit
Test (ICT) problems by heading projects to resolve them using core team and
other division resources. Responsible for overall success of function or
project. Held accountable for making sure internal and external customers
receive good quality parts as scheduled just in time. (JIT)
. Served as team leader, organizing, training, and creating Team plan of
action.
. Successfully developed plan to identify and allocate resources to meet
operating requirements.
. Improved First Pass Yield (FPY) and increased throughput from 1350
radios/per day to 4300/per day. FPY increased from 83% to 90%.
. Reduced overtime costs and decreased defect Parts per Million from 35
to 7.
Manufacturing Manager - FLEX Body Controller/Instrument Panels
Provided highly effective leadership to thirty+ union workers manufacturing
over 1mm+ item volume.
Focused centers on achieving Balanced Scorecard targets in Safety, Quality,
Delivery, Cost, Morale, Attendance tracking, and Pay monitoring. Assured
internal (e.g., engineering design reliability and quality) and external
contacts (e.g., Chrysler, General Motors and Ford) of timely notification
regarding significant schedule changes, customer requirements, engineering
changes, manufacturing performance issues, etc Certified internal quality
auditor for ISO 9000 and walked in external quality audits also.
H.L YOH Inc. /DaimlerChrysler (HEDC)/SiemensVDO 1994 - 1998
Huntsville, Alabama
Reliability/Radio Engineer
Provided analysis for environmental testing and support activities related
to design, testing, and manufacturing of automobile radios and tape players, CD players and standard radios. Provided estimates of stress and strain
levels in components, advising designers on optimal design revisions,
examining test results to determine validity, model development, and some
Research and Development (R&D) activities. Performed testing with Hewlett
Packard Basic Systems. Supported Design Verification (DV), Manufacturing
Validation, and Continuous Conformance. Also dealt with many electrostatic
discharge (ESD) related issues in Electronic and Magnetic Intensity (EMI)
testing. Familiar with all mechanical instrumentation cluster assemblies
and with both Teves and Bendix Anti-Lock Brake Systems (ABS), with General
Motors (GM) Trans Axle Modules, and with Bosch Airbag Inflators. Familiar
with writing standard operating procedures for reliability technicians:
Required the ability to plan, develop and manage a comprehensive product
assurance program, which included establishing essential quality standards
and controls. Developed and executed plans that focused on quality of
design, quality of conformance, and fitness for use. Developed policies,
procedures and test provisions, and quality requirements in specifications,
standards, and solicitations. Performed tasks that required the evaluation
of quality assurance during the life cycle of a process such as in design
reviews, functional and physical configuration audits, production
readiness reviews, and the milestone reviews supporting the milestone
decision authority. Skills required include the design of experiments,
determining test adequacy, clarity of requirements, and performing
measurements to demonstrate quality process capability and compliance per
specifications.
Multitronics, Inc. 1993 - 1994
Huntsville, Alabama
Quality Specialist
Resident Specialist responsible for maintaining manufacturing test
equipment, including maintenance data collection and analysis, calibration,
quality assurance, quality control, and providing technical support to
Philips and Augat, Acustar suppliers. Conducted non-standard tests of new
products to determine if objectives were achieved. Evaluated performance
data (SPC), failure conditions and alternative tests. Submitted verbal and
written reports to management to document conclusions.
Leave of absence from 1/92 thru 8/93-Marriage and Family.
United Space Booster Inc 1990 - 1992
Huntsville, Alabama
Electrical Engineer (1991 - 1992)
Designed technical support and maintenance of Integrated Electronic
Assembly, the ignition system box for Space Shuttle's Solid Rocket Booster
(SRB), various cables, Thrust Vector Control (TVC) and Recovery Functions.
Implemented NASA Quality Assurance (QA) Requirements.
Program Management (1990 - 1991)
Education
Master of Science, Business 2006
Florida Institute of Technology (Melbourne, FL), Redstone Arsenal, Alabama
Bachelor of Science in Electrical Engineering 1990
University of Alabama in Huntsville, Huntsville, Alabama
Professional Skills/Awards
Capability Maturity Model Integration CMMI 2 Training and Certification May
2013
Completed Lean Six Sigma (LSS) Yellow Belt training and project
Completed Lean Six Sigma (LSS) Green Belt training and project
Satellite radio project to improve in circuit test (ICT) - Huntsville Green
Belt project # 07-01 (HSV-GB-07-01) under Black Belt Ray Dunn.
Completed and headed team on Line 5 Kaizen Blitz Surface Mount Device
Changeover- lean training and implementation reduced changeover time by
50%. October 2007
Completed and headed team on line 5 Project to reduce scrap, reduces scrap
by $30,000 also reduce cost per unit from $1.05 dollars per unit $.40 per
unit. The unit cost $38 to manufacture.
Member of the Society of Women Engineers
Completed System Application Program (SAP) 101 and 201. Document Management
training allows one find and retrieve global engineering data, such as Bill
of Materials (BOMs), drawings and specifications. Create engineering change
masters. Also allows one to change released BOMs, to set material
revisions, to set effective date of changes, to set of master revision and
to display BOMs by revision.
Received Total Quality Management (TQM) Award/certificate from NASA
Kepner Tregoe Root Cause Analysis Certificate from Chrysler Technology
Center (CTC)
Chrysler Operating System (COS) from the Huntsville Electronics Division
(HEDC) and Quality Systems (QS) 9000 training from HEDC
Supervision Training Certificate from CTC (9/1998)
Scrap reduction program (SCORE) Proposal Certificate from HEDC (1997)
Certificate for Software Quality and Reliability Assessment (REL 200) from
CTC
Fundamentals of Vibration and Shock Certificate from Tustin Technical
Institute (TTI)
Priority Management Training from Priority Management Inc.,
Thermotron Industries Training Certificate.
Completed "Lean Manufacturing training" at UAH (6/2000).
Completed ISO/TS 16949 Core Training and ISO 14001 training (March 2005).
Completed German and Spanish. Also German and Spanish Culture training
through Siemens training program. Previous coursework includes some Spanish
and some French.
PPAP (Production Part Approval Process) Training at Chrysler 1998
Computer Skills
Microsoft Office (Excel, Word, PowerPoint), Share Point, System
Application Program (SAP), KRONOS (human resource software), Occupational
Health Manager, Agile, IDENTIPASS (security software) Lotus notes,
Knowledge of statistical process control SPC data methodology, xcelsius and
Crystal user, and Quality Databases ( access, Lotus notes)
CITIZENSHIP: U.S. Citizen
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