Customer Service Sales Representative
Resume:
Rex L. Nelms
706-***-**** *** Shorewood Circle, Toccoa, Georgia
***** **********@windstream.n
et
Employment Experience:
Stephens County E-911 Communications Center Director/ Emergency Management
Director, Addressing/Mapping Coordinator Employed from September, 2005 to
May, 2013.
o Direction and supervision of 10 full time and 4 part time employees,
including payroll, scheduling, training, and performance evaluation,
operational support of 911 communications personnel
o Coordination with local, state, and federal regulatory entities such as
the Georgia Crime Information Council for local compliance in operations
and inspections.
o Development and implementation of departmental policies and procedures,
supervision of community service workers assigned to the department,
general building maintenance, departmental vehicle maintenance,
departmental budget development, purchasing, emergency addressing and
mapping including procurement of signage materials, manufacture of road
signs, and coordination in the distribution of those signs, investigation
and resolution of citizen concerns and complaints, promote public
awareness of the workings of the E-911 system within our community,
resolution or address of personnel issues within the department, address
equipment and technical issues as they arise, coordination with service
and equipment vendors, request and process bids and service contracts for
goods and services within the department, team building, and promotion of
interagency/interdepartmental cooperation.
o Plan and perform emergency plan and exercises with all local responding
agencies.
o Complete and keep current local emergency operational plans.
o Complete grant requests.
o Respond and participate in local and surrounding county emergencies.
o Keep local and state officials aware of current emergencies situations.
o Acquire and schedule training for local responders and request assistance
from other counties, state and federal agencies.
My tenure within this department has allowed me to be a contributing member
of a positive team focused on public service. Thus far, I have been able
to contribute to:
o Creation, development and implementation of policies and procedures
for emergency communications, and continue as the need arises in this
process to ensure proactive public service and public safety
operations
o Develop and implement training standards in compliance with state and
federal regulations for communications personnel
o Develop requests for bids for services and equipment within the
department in compliance with all applicable standards and process
those bids appropriately
o Perform all Master Street Addressing Guide (MSAG) operations and make
modifications as needed.
o Perform E-911 address mapping and make modifications as needed
o Achieved map modifications
o Perform all signage related operations including the procurement of
signage materials, the manufacture of signage, and coordination for
the placement or removal of signage
o Implementation of a fully enhanced 911 system in Stephens County
o Completion of Phase I wireless 911 and Initiation of Phase II 911
process
o Coordinate with Windstream, BellSouth, and wireless providers to
ensure continuous, quality operations
o Coordinate with communications providers and U.S. Postal Service
toward resolution of addressing modifications.
o Achieved positive review on GCIC audit
o Coordinate with local agencies and media to raise public awareness of
the workings of the E-911 system in the Stephens County community.
o Contribute to local emergency planning development projects to assist
in operational coordination.
o Completed the FCC mandated narrow band conversion for the local
Governments.
o Acquired Communications permit from the Federal Government for new
communication sites
State of Georgia Department of Driver Safety, March, 2002 through
September, 2005.
License Examiner II
Duties associated with this position included, but were not limited
to the examination of immigration documentation, performance of auto and
motorcycle driver's permit examinations, both written and driving,
development and provision of vehicle reports, reinstatement of Georgia
Drivers License process, public and customer service and relations.
Golden Flake Snack Foods, April 1999 through November, 2001.
Route Sales Representative
Duties associated with this position included but were not limited to
inventory development and control including receiving and processing
orders, distribution over a three county service area including at or near
fifty accounts in normal service, coordination with retailers, development
and submissions of sales reporting and tracking including the basic
accounting for sales, waste, vehicle related expenditures, development of
new accounts, and routine service of all accounts.
Toccoa American Pest Control, February, 1995 through January, 1999
Area Sales Representative
Duties associated with this position included but were not limited to
inspection of homes and structures for wood infestation for purposes of
pest control, home sale, and Department of Agriculture requirements,
development and service of new accounts, regular service provision within a
six county service area, administrative service of accounts monthly, and
general customer service.
Save-A-Lot Foods, March, 1993 through February, 1999
Assistant Manager
Duties associated with this position included but were not limited to
hiring, training, and supervision of staff of thirty full time and eight
part time employees, inventory receiving, tracking, ordering, and control,
general building and equipment maintenance, coordination with service and
supply vendors, general accounting, and customer service.
Education, Training and Certifications:
Experience with: Microsoft Office, PowerPoint, Excel. Proficient with:
ESRI mapping software.
Georgia State Certified Dispatcher GEO-911 Administrator
Certified GCIC/NCIC Computer Aided Dispatch Administrator
Geological Information Systems Fireman Ship Training Course
Administrator
Georgia Tech Certified Hazardous Materials Response and Incident Command
Graduated from Liberty High School 1983
Memberships, Organizations:
Completed leadership Toccoa Stephens County, past member Toccoa Lions club.
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