Customer Service Project

BRITTANY TILLISON

**** ***** ******* ****, *** *, Belleville, IL 62223

618-***-**** CELLULAR

********.*********@*****.***

Highly experienced customer service professional able to handle a high volume of

Experience •

customer calls in a fast paced environment, with minimum supervision, while

Summary

maintaining emphasis on the highest quality of consumer service. I possess superior

listening skills, oral and written communications. Comfortable in interacting with all

levels of the organization and public. Excellent problem solving and negotiating

skills. Capable of making decisions independently and quickly with minimal

escalations.

2014

Education B.A., Project Management, Ashford University, Currently Enrolled

Certification, Flight Controller, Command & Control Apprentice Course 2003

Professional Project Coordinator II, Wells Fargo

Summary 2013

Coordinates project processes while measuring metrics

1.

Conducts inventory of hardware and software at various

2.

locations

Provides logistical support to all end users

3.

Performs secretarial duties as needed

4.

Document project progress

5.

2009 2013

6. Establishes project work plan and calendar or schedules; monitors,

reviews, and evaluates progress

7. Verifies and analyzes the accuracy of data and information used or

generated by project; resolves any discrepancies or problems

Functional Analyst, TRICOR Industries

24/7 Helpdesk support of proprietary software and hardware

8.

applications including office network such as email, phone and

Global Decision Support System (GDSS)

Responsible for identification, documentation and

9.

troubleshooting /escalating all issues in ticketing system database

Conducting user training and remote software installations

10.

Resolved administrative related issues

11.

Aiding in coordination of Windows 7 upgrade

12.

2006 2009

Administrative Secretary II, Wells Fargo Advisors

Cultivated relations between brokers and CPAs in Latin

1.

American channels

2. Generated executive memos pertaining to time and subject

sensitive material

3. Prioritized, managed and resolved daily administrative issues

independently

4. Managed multiple Executive schedules

Flight Controller, U.S. Air Force 2003

2006

Provided mission logistic, software and hardware support to

1.

Duty Officers

Trained new airmen and monitored their progress,

2.

receiving/relaying instructions

Processed and submitted manual and automated data products

3.

Maintained and disseminated current weather forecasts

4.

Prepared and submitted operational readiness reports

5.

Coordinated with multiple agencies to ensure proper global

6.

administrative support

Computer Skills Windows XP Windows 7 Quality Control Client Relations Microsoft Office Suite

e QIP BMC Remedy Apple iOS People Soft JPAS SharePoint

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