Customer Service Administrative Assistant

Jordan Martin

Experienced office support specialist

Palmetto, GA

******.**********@*****.*** - 847-***-****

To obtain and secure an office position that will allow me to utilize my skills and experience to expand the

scope of quality service for an organization.

WORK EXPERIENCE

HR Coordinator

Plexus Corp. - Buffalo Grove, IL - May 2012 to July 2013

• Assist HR Manager and Generalist in various recruitment processes as well as terminations

• Coordinate new hire orientations

• Mange badging system

• Run Training and Delinquency report for entire site

• Enter and update employee information in PeopleSoft software

• Run various queries and reports for HR Manager and Generalist when necessary

• Primary back up for Administrative Assistant

• Plan various employee events

• Responsible for updating site phone list, as well as employee’s birthdays and anniversaries

• Educate and assist employees with choosing benefits

• Assist supervisors and managers with employee transfers

• Create and maintain new hire and personnel files and enter them into PeopleSoft

• Currently assisting corporate headquarters with transferring training modules from PeopleSoft to CornerStone

Learning Management Systems

Scanning Agent/ Administrative Assistant

Plexus Corp - Buffalo Grove, IL - February 2012 to May 2012

• Scan employee paper files, rename file, and insert file into employee file in Kwikworks in Human Resources

department

• Cover administrative assistant during lunch breaks and days off

• Sorted mail

• Greet customers and employees as they entered and left the building

• Issue temporary badges to all visitors

• Page employees when unable to contact them at their extension

• Transfer calls to correct person or extension

• Place orders for lunch meetings

• Sign food order receipts

• Set and cleaned up food after lunch meetings

• Change daily meeting notices outside of each meeting room

Customer Service Representative

Ajilon Professionals - Arlington Heights, IL - November 2011 to January 2012

• Read and reply to customer's emails.

• Track orders for customers through Vtech Support website

• Check inventory

• Send out return labels

• Apply credits to customer accounts when necessary.

• Look up orders through Regal Logistics

Customer Service Representative

Health Star Communications - Arlington Heights, IL - October 2011 to November 2011

• Answered inbound calls and registered patients for Multiple Sclerosis informational meeting

• Completed outbound reminder calls to patients for the meeting

• Registered physicians for a diabetes teleconference in Optimism

• Alphabetized and verified scanned surveys from previous meetings

• Used Microsoft Office for email communication

Scanning Agent/License Specialist

Walgreens Co - Deerfield, IL - January 2011 to September 2011

• Renewed various licenses and processed renewal applications for Walgreen Co. locations

• Filed beer/wine applications by different jurisdictions such as city, state, and county

• Data Entry

• Scanned old sales tax, verified amounts, and renamed invoices

• Used Lotus Notes for email communication

Customer Care Agent

LTD Commodities - Bannockburn, IL - June 2010 to December 2010

• Answered 100+ inbound calls per day

• Assisted customers with placing orders through SAP Live

• Tracked order status and shipping through UPS

• Checked inventory of merchandise

• Processed return labels through UPS

• Processed replacement orders

• Data Entry

Customer Service Representative

Nestle Healthcare Nutrition - Buffalo Grove, IL - March 2008 to February 2009

• Answered phones using a multi-line phone system

• Placed orders by telephone, email, and fax for Nestle Healthcare & Nutrition

• Helped customers with inquires about previous orders

• Placed follow up calls to customers regarding order status

Administrative Assistant

New Trier Township - Wilmette, IL - December 2007 to December 2007

-December 2007

• Distributed temporary handicap signs to residents

• Compiled reports for monthly meetings

• Answered main phone line and transferred calls to the correct person

Office Assistant

New Trier Township - Northfield, IL - December 2007 to December 2007

- December 2007

• Shipped packages via UPS

• Filed, scanned and coded documents

• Answered main phone line and transferred calls to the correct person

Teller I

LaSalle Bank - Northbrook, IL - March 2007 to July 2007

• Identified customer needs and referred financial products and services to consumer and small business

customers.

• Assisted with balancing bank vault

• Brought and sold money to branch vault

• Processed cash advances, deposits, withdrawals, money orders, and cashier's checks accurately for

customers

• Balanced personal cash drawer and vault throughout the day

Daycare Assistant

FRAMMA Barb's Home Daycare - Evanston, IL - June 2003 to August 2006

Responsibilities

Planning daily activities for children.

Changed diapers.

Fed children breakfast, lunch, and snack and cleaned up kitchen after every meal.

Gave parents a daily report about their child.

EDUCATION

College of Lake County Grayslake - Grayslake, IL

2011 to 2012

Evanston Township High School - Evanston, IL

August 2002 to June 2006

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