Customer Service Manager

LaKiesha N. Hale

**** ******** ****** *** ***** • St. Louis, MO 63107 • 314-***-**** • ************@*****.***

Skills:

Appointment Scheduling Computer/Internet Knowledge Filing and Sorting

Customer Service Answering Multi-line phones Data Entry

Knowledge of Medical Terminologies Detail-oriented

Communication Skills

Technical Skills:

To obtain an Office/Clerical position in which my customer service, interpersonal communication, clerical and general office

skills will contribute to greater office efficiency and productivity.

Platforms: W indows 7, Windows XP, Vista

Hardware: Multi-phone line, Fax machine, Copier, Scanner

Software: Microsoft Office 2007/2010, Knowledge of Sage, Intergy, Gates System, Medical Manager

EXPERIENCE

St. Louis Connect Care, St. Louis, MO January 2012 –June 2013

Referral Coordinator

Perform administrative tasks to make recommendations to people in need of services, as well as relay important

information to companies and organizations.

• Authorize and approve out-patient medical and specialty services.

• Schedules surgeries, services, and appointments; prepares referral forms for tests, procedures, consults, and

specialty physicians; obtains x-rays and test results; verifies benefits and assists with various insurance protocols;

precertifies tests and procedures.

• Prepares patient charts; maintains database of patient information, care requirements, and changes; reviews

and maintains patient data; maintains medical insurance referral records; verify insurance information and ensures test

results are filed.

• Researches and resolves patient referral problems; tracks referral practice patterns; oversees operations to

ensure patient satisfaction.

Casey’s General Store, Columbia, MO August 2010 – May 2011

Assistant Manager

Held a multifunctional role with daily store activities and overseeing store operations in the absence of the Store

Manager.

• Assisted in hiring decisions, employee training and performance management.

• Assisted with bookkeeping, auditing and ordering inventory as needed.

• Assisted in establishing work schedules and ensure all work assignments are covered daily; filling in when

necessary.

• Operated cash register and all other machines and equipment on store premises.

• Helped to maintain cleanliness and appearance of interior and exterior of store.

University of Missouri, Columbia, MO October 2009 – July 2010

Events Staff

Assisted with the overall planning and operation of all campus events.

• Set-up of events and programs at University of Missouri - Columbia.

• Break down of events and programs.

• General janitorial and sanitizing tasks in order to restore the building before and after events to its original state.

Panera Bread Co, Chesterfield, MO January 2007 – March 2008

Bakery Café Associate

Provided training and orientation for new associates.

• Opened and closed food service lines.

• Set-up and stocked food lines daily.

Culinary Personnel, St. Louis, MO October 2005 – January 2007

Banquet Server

Set-up banquet room as instructed by client to include linen, service ware and glassware.

• Greeted guests and respond to requests in a friendly and courteous manner.

• Replenished beverages as necessary, and check with guests overall satisfaction.

• Once banquet is complete, reset banquet room according to client's specifications to ensure readiness of the

room for the following functions.

LaKiesha Hale Page 2

State Farm Insurance, St. Louis, MO March 2002 – July 2004

Office Assistant

Helped maintain an efficient office environment. Provided administrative and clerical support to others in the office.

• Screened callers and visitors, setup appointments and provided routine information to the public.

• Performed initial intake and referred potential clients to agents.

• Completed data entry and filing tasks.

• Provided excellent customer service and maintained communication with clients.

EDUCATION & TRAINING

Business Administration (anticipation date May 2014)

STLCC – Forest Park, St. Louis, MO

Clerical Program, Certificate of Completion, 2009

Job Point, Columbia, MO

Certificate in Massage Therapy, 2002

St. Louis College of Health Careers, St. Louis, MO

Criminal Justice, 1999 (completed 30 credit hours)

STLCC – Forest Park, St. Louis, MO

Contact this candidate