Manager Customer Service

Summary My years of experience in the managerial field as well

as Law enforcement have enabled me to build strong

leadership and interpersonal skills. I am able to

successfully and positively resolve negative situations

by gaining the support and respect of everyone involved.

Experience

1977-1983 Cincinnati Milacron-Cincinnati Ohio

Mill operator and machine operator

Milled parts and shafts to required size

Read blue prints

De-burred parts

Quality Control Inspector

1983-1992 General Electric Co.-Cincinnati Ohio

Supervisor-Facility Crew

Managed 15 employees

Ordered cleaning materials

Scheduling, payroll, evaluations, Hiring, training

1992-2001 C. Schmidt Company-Blue Ash Ohio

Supervisor- Floor Manager-Refrigeration

Department/Warehouse Distribution Center

Managed 86 employees

Scheduling, payroll. Hiring, Firing, disciplinary

actions

Inspected finished parts

Shipping. Fork lift, warehouse experience

Customer Service

Logistics

Supervised loading of trucks

Held safety classes for employees

Held safety training before contractors could work on

site

Inspected equipment before use

Lock out/tag out equipment for repair

Quality Control Inspector

2001 - 2003 Knight Protective Service, Inc. Cincinnati

Ohio

Contract Manager (Client) Federal Protective Services

Ensure complete compliance with all rules and

regulations of a Federal Contract, which provides

security services to over 50 federal clients within the

State of Ohio, and act as liaison, with emphasis on

maintaining an excellent working relationship with

government clients, on behalf of my company.

Additionally, I supervise 115 employees and have 5

branch supervisors located in Cincinnati, Dayton, and

Columbus Ohio. These duties include personnel file

management, audits, payroll, invoicing, budgeting,

weapons inventory, uniform and general equipment

inventory, initial background screening of potential new

employees, training, scheduling of re-training, revolver

certification, first aid/CPR training, psychological

testing, drug screens, physicals, government testing,

coordinate with union representatives to resolve

grievances, praise and/or discipline of employees,

timely submission of employee paperwork to state and

federal entities for necessary approvals.

2003-2006 International Papers

Manager

Promoted from guard to Sergeant and then Manager.

Responsibilities included scheduling post assignments,

assigning overtime, post and officer compliance

inspections reported to Contract Manager.

2006-2009 Mohawk Fine Papers

Manager

Managed 12 officers and facility crew

All administrative duties which included payroll,

scheduling, inventory, billing, invoicing, hiring,

firing, training.

2009-2012 Knight Protective Services

Contract Manager

Managed 106 officers and (4) Branch Captains

All administrative duties

Education April 1993 Ohio Peace Officer Training Academy-Graduate

1973 - 1977 Warren County Career Center-Graduate,

Lebanon, Ohio

Certificati Top Secret Clearance

ons Secret Clearance

Concealed Carry

Maryland Guard License

Maryland Gun License

Ohio CCW

First Aide/CPR/AED

References

Joe Bisesi-443-***-****

Tom Suit-410-***-****

Whit Stanford-513-***-****

Salary requirements-$45,000.00 minimum

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