Technician Management

Eric M. Gray

**** ****** **** **** **********, OH 43701 ■ 740-***-**** ■ ****.******@*****.***

OPERATIONS MANAGEMENT PROFESSIONAL

Highly motivated professional with a diverse background, culminating in operational and technical expertise.

Determined to provide continual improvement of product quality and performance standards. Possesses a

keen eye for detail while maintaining multiple projects. Delivers in a timely manner while building professional

relationships.

Demonstrated success record in:

● Strategic planning, determining best practice for the road ahead.

● Motivating peers and subordinates to perform at the top of their abilities.

● Creative and innovative approaches to problem solving and task completion.

● Proven, consistent and accurate analysis resulting in effective decision making.

CORE COMPETENCIES

■ Operations Management ■ Time Management

■ Problem Solving and Analysis ■ Communications and Presentation

■ Continual Process Improvement ■ Team Management and Development

■ Microsoft Office ■ Experienced Manufacturing Technician

HIGHLIGHTED CAREER ACHIEVEMENTS

● 352nd Special Operations Support Squadron Airman of the Year - Chosen as top overall

performer in the 352nd Special Operations Squadron, consisting of over 700 personnel for 2011.

● Continual Increasing Responsibility - Promoted six months prior to military promotion cycle

for exceptional performance of intelligence duties, leadership abilities and dedication in service.

● Senior Level Manufacturing Technician - Developed knowledge base and experience with

USA Today, becoming the only field technician responsible for two geographically separated

facilities and the training and supervision of peers at remote sites.

PROFESSIONAL EXPERIENCE

United States Air Force Nov 2009 – Aug 2013

Intelligence Analyst, RAF Mildenhall, United Kingdom

● Provided up to date intelligence analysis of political and military situations throughout the

European, African and Central Theaters for Air Force Special Operations Command.

● Oversaw procurement, preparation and utilization of warehousing facility for intelligence

function, housing more than $3M of specialized equipment.

● Led and developed training programs for more than 100 personnel in processes and procedures.

● Maintained key records and equipment for the mobility of over 1000 personnel.

● Directed local operational and clearance related security programs with two direct and more than

65 indirect reports.

● Authored and developed a full assortment of products to include operational planning, execution

and follow up for a variety of customers spanning over 10 disciplines.

● Provided sound advice for senior leadership regarding the safe execution of the mission, drawing

from keen analytical skills and continued situational awareness.

● Enhanced organizational networking with partner nation flying units, fostering positive

international relations with coalition partners while providing valued information for the safe,

effective execution of the International Security Assistance Force mission.

Newspaper Network of Central Ohio Mar 2005 – Nov 2009

USA Today Direct to Plate Technician, Newark, Ohio

● Operated, maintained and repaired precision, industry specific pre-press imaging equipment in

two geographically separated printing locations worth over $6M in total.

● Trained and mentored peers in development of technical aptitude through site visits and

persistent communications.

● Augmented corporate engineering department with on-call rotation into engineering staff

technical support role.

● Field tested developing robotics and imaging technologies on site for USA Today Engineering

Department.

● Authored and developed operator manuals for site specific imaging equipment and standard

operating procedures.

● Implemented Lean practice in pre-press department inventories, saving the company thousands

on a quarterly basis by maintaining appropriate and consistent inventory levels.

● Capacitated overall continual quality improvement through rigorous and persistent quality

measurements and corrective actions with pre-press equipment and materials.

● Performed sole liaison role between corporate executive teams and local management for USA

Today and various outside vendors.

Burger King Corporation Jul 2000 - Mar 2005

Assistant Manager, Cambridge, Ohio

● Directly supervised a team of 15 personnel daily, providing training and mentoring to individual

team members and to the team as a whole.

● Conducted hiring, scheduling, evaluations and disciplinary functions as necessary to maintain

appropriate levels of employees and a competent workforce.

● Controlled inventories valued at over $20,000 and daily accounting and reporting functions for

sales.

EDUCATION

B.S.T.M., Operations Management

DeVry University, 2008

A.A.S., Information Technology

Zane State College, 2004

COMMUNITY INVOLVEMENT

Active with various organizations throughout the years, notably as a Merit Badge Counsellor with the

Boy Scouts of America and a key organizer with Airmen Against Drunk Driving.

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