Customer Service Manager
Resume:
Laurie Gearhart
**************@*****.***
Qualifications
Contract Management, Executive Assistant, Project Contract Administration,
AIA Billings, Project Accountant - Commercial and Residential Construction,
GC and Subs, Subcontract Auditor, Office Management, A/P, A/R, Certified
Payroll, Credit and Collections
Work Experience
Ajilon Professional Staffing/Accounting Principals, Inc. October 2012
-August 2013 (Contract Positions)
Credit Services Representative, A/R/Payroll Accountant
. Service Credit Accounts
. Collect Payments on Accounts, help with disputes
. Preliminary Notice paperwork
. Prepare delinquent accounts for Legal process
. Monthly Lien releases
. Weekly Field payroll (Salary, Hourly and Piece employees)
. New Hire/I-9 Compliance
. Termination Reports
. Job cost worksheets to P.M.'s and Superintendents
. A/R Collections, weekly reporting to C.F.O., Deposits In Transit
reporting
Westfield Corporation. Los Angeles, CA June 2012- August 2012
Project Administrator, LA Airport Project (contract position through
Agency)
. Project Administrator
. Start up for LAX project
. Procurement of permits and necessary documentation for Airport project
. Facilitate new job set up
. Set up, manage, and archive job files
. Process client documents
. Process Subcontractor Pre qualification documents
. Request, collect, and process required documents for Subcontractors
. Process SOV and forward to AR department
. Monitor Notices of Completion and forward to Controller
. Set up foreman binders with necessary forms and all job specific
information
. Prepare and maintain comprehensive Project Coordinator Manual
. Specials projects as directed by Executive Team
. Monitor and record field reports
. Notify AP Clerk of Business License requirements
. Coordinate with estimating department for plans and specifications
Adecco/Bombardier Transportation. CA/Las Vegas, NV March 2010- June
2012
Terminal 3 Expansion/McCarran Airport
Subcontract Administrator (contract position through Agency)
. Contract Auditor and Subcontractor OCIP, Certified Payroll and billing
compliance
. Prepare OCIP contracts for sub-contractors and vendors for signature and
fulfillment
. Weekly meetings with subcontractors and Bombardier schedulers to track
progress
. Review monthly pay applications for accuracy and submittal
. Monthly Lien releases
. Weekly Certified payrolls
. Monthly OCIP compliance
. Monthly MBE/WBE Compliance paperwork
E.B.G., Las Vegas, NV November 2009-March 2010
Concierge/Ticket-Tour Sales
KHS&S Contractors, Inc. Las Vegas, Nevada. October 2003 to November
2009
Project Contract Administrator/Accountant
Projects: Jackson Rancheria, Jackson, CA, Carson/Tahoe Hospital, Carson
City, NV
Red Rock Casino, Las Vegas, NV, Allure, One Las Vegas Residences, Las
Vegas, NV
Palazzo Casino, Las Vegas, NV, City Center - Aria, Vdarra, Mandarin,
Harmon and Parking Garages.
. Prepared contracts for sub-contractors and vendors for signature and
fulfillment
. Purchase orders for Project Management implementation
. Change orders (processed and reviewed for accuracy for Project Management
sign-off)
. Job costing ( time and materials) - checked weekly job cost with project
manager to ensure all materials and labor were charged to the correct
cost codes
. Entered all payables into system
. Entered all subcontract pay applications into system - (AIA Billings)
. Review monthly pay applications for accuracy and submittal
. Lien releases
. MBE/WBE Compliance (monthly reporting)
. Certified payrolls /Union compliance - verify certified payrolls against
time sheets, California and Nevada
. OCIP compliance/OCIP Audits (with no infractions ), California and Nevada
. End of project close-outs on all tasks listed above to ensure proper
final payments to all subcontractors and to KHS&S.
. LEED Compliance
Panattoni Construction, F&H Construction, California April
2002 to September 2003
Administrative Assistant and Accountant (Contract Positions)
Skyline Construction, Stockton, California. February
2000 to April 2002
Executive Assistant to the CEO. / Property Manager
. Duties included credit and collections, Property Management, A/P, A/R,
payroll, estimating administration, construction contracts, change
orders; lien releases, job costing, document control, job cost auditing,
permit acquisitions; customer service and marketing.
Managed all Accounting and Administrative personnel.
Griffith Construction, Lathrop, California.
December 1998 to January 2000
Office Manager / Property Manager/ Executive Assistant
. Duties included credit and collections, Property Management, A/P, A/R,
payroll, estimating administration, construction contracts, change
orders; lien releases, job costing, document control, job cost auditing,
certified payroll.
Managed all office personnel and estimating departments.
High Sierra Lighting, Sparks, NV. February
1995 to November 1998
Office Manager
. Duties Included: A/P, A/R. Payroll for 18 employees. Proposals and
product procurement. Customer service from order through delivery.
Construction Lighting and Neon Signs. Supplied IGT with all lights for
gaming machines.
America West Airlines, Reno, NV December 1993-
February 1995
Call Center Supervisor
. Duties Included: On-floor training and monitoring inbound calls to the
airline. Passenger complaints and resolutions.
Collection Agency of Anchorage, Anchorage, AK October 1989
to November 1993
Collection Agent
Specializing in Humana and Providence Hospital re-bills.
Computer Skills
Microsoft Office Suite (Word, Excel and Outlook), WordPerfect, Works, Lotus
Notes, PageMaker Plus
Accounting Software: Peachtree, Penta, Timberline, Quickbooks Pro, Agile,
Crystal Reports, AS400, Primavera General and ComputerEase
Programs: Primavera Contract Manager, MS Project, Maximo, Re-Act, eBuy and
Concur
Certifications
OCIP (Administrative)
Training
Excel, Advanced Microsoft Office, (With the exception of PowerPoint),
Construction Collection, OCIP Compliance, LEED, HR Seminars, Quickbooks,
Timberline, SAP, Union Payroll, Certified Payroll, Maximo, Re-Act, eBuy,
Concur
I am experienced in all aspects of construction accounting.
> Cost tracking principles concepts, and systems.
> Various types of construction contracts (Lump Sum, Cost Plus, Cost
Reimbursement, Unit Price).
> Project management concepts.
> Preparation and analysis of cash flow schedules.
> Tracking, updating and analyzing change orders.
> Preparation and analysis of job forecasts.
> Research and analysis of daily costs.
> Production of daily, weekly, and monthly cost reports.
> Validating subcontractor invoicing and extra work submissions.
Submitting Monthly AIA Billings.
> Understanding the contract documents, payment vehicles, and job
costing.
> Assisting with the training and supervision of field administrative
staff.
> Assisting with project startup and closeout.
> Assembled and directed a staff of accounting and administrative
personnel that increased from 3 to 11 employees during a period when
the Las Vegas division annual revenue grew from $75 million to almost
$200 million.
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