Customer Service Training

Jackie

Busch

**** ******

Street

Apt

***,

Minneapolis,

MN

55403

269

491

4995

***************@*****.***

Education

University of Michigan, Ann Arbor, MI College of Literature, Science and the Arts 2006-2010

• Recipient of the Scholar Recognition Award and full tuition scholarship

• Bachelor of the Arts, Psychology and Communication Studies Major

• 3.7/4.0 GPA

New York University, New York, NY School of Continuing Professional Studies 2011-2013

Completed Courses Including:

• Accounting • Behavioral Economics

• Managing the Arts • Marketing the Arts

Experience

Operations Coordinator & Community Liaison 2012-2013

Mark Morris Dance Group Brooklyn, NY

• Managed customer service staff including 2 full time, 2 part time and 20 volunteers, ultimately responsible for

enhancing the customer service experience at the dance center for our 2,500 weekly patrons

• Served as main point of contact for Point of Sale system including troubleshooting, problem solving and creation

of POS reports to ensure proper processing and accurate data

• Created and implemented inventory control systems, resulting in an in stock percentage of 95%, more efficient

use of space, and increased employee efficiencies through organization and accurate ordering processes

• Developed, hired and trained 4 new positions based off of dance center needs and set standard expectations and

personal development plans for staff to improve dance center operations

• Supervised creation of training manual for the store to reinforce training and continuous capability development

• Represented MMDG through attendance at community board meetings, built relationships with community

partners and attended local political events to strengthen MMDG’s position within the community

Front Desk Manager & Work/Study Coordinator 2010-2012

Mark Morris Dance Group Brooklyn, NY

• Improved customer service through creation of efficient internal communication systems, allowing for expansion

of dance center activities within the school and studio rentals totaling over $100,000 in increased revenue

• Designed training program for customer service employees for the implementation of a new Point of Sale system,

ensuring a seamless transition for our 2,000 weekly patrons

• Grew work/study team from 5 participants to 20, established hiring and screening processes, created training

materials and led training sessions, leading to improved customer service and a $39,000 decrease in staffing costs

• Collected and disseminated dance center logistics for all staff on a daily basis, increasing interdepartmental

communications and staff productivity

Event Coordinator 2010-2012

:pushing progress New York, NY

• Produced annual Showcase Series through collaboration with Artistic Director to carry out his artistic vision

• Communicated with 20 choreographers, creating an efficient flow of information and ensuring that all needs were

met both for :pushing progress and the choreographers

• Developed organizational system for the past 3 years of registrations for classes, workshops and year long training

program, allowing for accurate reporting of the past and ability to better program for the future

Research Assistant 2009

School of Public Health, University of Michigan Ann Arbor, MI

• Organized long term projects for the head research scientist, reshaped old systems to ensure accurate

communication between team members, established internet resource for research team

• Recruited participants for focus groups and individual interviews, communicated appointments to head

researcher, developed system to secure the confidentiality of participants

• Completed data analysis, created and filled in data tables

Additional

Skills

Skilled presenter; proficient in Microsoft Office, CounterPoint Point of Sale Software, Outbound Reservation Software,

and EMS Event Management Software; certified in First Aid/CPR/AED; hold F94 Certificate of Fitness

References available upon request

Contact this candidate