Customer Service Human Resources
Resume:
PATTY PAYNE
Three Rivers, California 93271
*****@**********.***
SUMMARY OF QUALIFICATIONS
• 15+ years diverse supply chain management background
• Strong entrepreneurial, leadership, management and interpersonal skills
• Successful in increasing productivity and reducing expenses by 20%
• Excellent customer service, contract negotiations, time management, supplier management, inventory
management, purchasing, and quality control skills
• Office administration; human resources, supervision, and training
• Outgoing and enthusiastic team player
• Computer Skills/Software: MS Word, Excel, Publisher; Quick Books; Sage Business Works; 10-Key calculator
EDUCATION
California State University, Fresno
Bachelor of Science, Business Management, December 2012, GPA: 3.65; Magna Cum Laude
College of the Sequoias, Visalia, CA
Associate of Science, Accounting, December 2010, GPA: 3.67; Cum Laude
Evergreen Valley College San Jose, CA
Associate of Arts, Business Administration, June 2004, GPA: 3.57; Cum Laude
PROFESSIONAL HISTORY
Park Ranger Interpretation, Sequoia &Kings Canyon National Parks, Three Rivers, CA, July 2013 -Present
Visitor Use Assistant, January 2010 - December 2012
• Represent National Park Service as first point of contact within the Interpretation Division
• Design and edit the daily SEKI Bulletin (internal newsletter)
• Edit, research, and update informational brochures, flyers, fact sheets, and lists
• Set up, and manage booths for special events and meetings
• Write SOP’s, train, mentor, and supervise new staff in customer service procedures
• Fill in for other departments (Wilderness and Fees) as needed
• Issue Special Use Permits, and monitor film crews
• Answer up to 200 visitor phone calls, and respond to 50 e-mail requests daily
CEO/President/Operations Director, C.O.S., Inc., Three Rivers, CA, February 1986 - July 2013
Created and developed this small business specializing in contract manufacturing, materials management, and
purchasing outsourcing services.
• Exceeded $500,000 in annual sale revenues due to effective negotiations and business marketing representation
• Responsible for the overall supply chain, procurement, acquisition and distribution of materials and services
• Managed $100,000 JIT inventory
• Performed office administration, accounting, human resources, sales, marketing, production, and shipping and
receiving duties using MS Office, Excel spreadsheets, and QuickBooks to perform business administrative and
accounting functions
• Researched and selected vendors and suppliers of raw materials, negotiating and maintaining contracts
• Resolved customer, vendor, or contractor grievances
• Prepared and processed requisitions/purchase orders for supplies, equipment, and services
• Awarded, administered, or terminated contracts for supplies, equipment, and services
• Analyzed bids and/or proposals
• Worked with internal as well as external teams to ensure on time delivery
Real Estate Broker/Property Management/Loan Agent/Notary Public
- Patty Payne, Broker, June 2011- July 2013
- Three Rivers Realty, March 2009 - June 2011
- Century 21 Three Rivers, January 2006 - March 2009
• Real estate broker representing buyers and sellers
• Manage 12 residential properties
• Negotiated $1 million a year in real estate sales
• Executed 500 Notary Public signings per year
Vice President of Purchasing, Sotcher Measurement, San Jose, CA, March 1998 - February 2008
• Administered day-to-day purchasing and logistics for materials
• Managed a cost and budget control of $300,000
• Drove KPI improvement (maintained a 95% on-time delivery at a 20% cost reduction)
• Represented the company in exhibit booths at trade shows
INTERNSHIP EXPERIENCE
Accounting Technician, California State Association of Counties, Sacramento, CA, October 2012 - December 2012
• Managed staff payroll, using Sage Business Works and Paychex payroll service
• Maintained accounting records including ledgers, journals, registers, and individual accounts; classified and coded
revenues and expenditures for entry into appropriate accounting records
• Reviewed and reconciled various financial transactions; examined invoices, expense vouchers and other source
documents to verify obligations and posted appropriate records
• Cross-trained with Human Resources to acquire knowledge of the company's process for updating year-end
personal information and benefit changes, and conducted new hire orientation
Manager, Gateway Restaurant and Lodge, Three Rivers, CA, September 2012 - December 2012
• Managed restaurant operations; including 20 employees
• Prepared weekly work schedules
• Purchased restaurant supplies
• Performed quality control inspections ensuring room cleanliness
TRAINING/CERTIFICATIONS
College of the Sequoias (Visalia, CA), 2010, Bookkeeping Certificate
Occupational Center (San Jose, CA), 1985, Blueprint Reading Certificate
AFFILIATIONS
• Tulare County Association of Realtors, Visalia, CA, January 2006 - Present
• Three Rivers Woman’s Club, Three Rivers, CA, July 2004 - Present
• Townhomes on the Kaweah Homeowner's Non-Profit Association (Treasurer), April 2001 - Present
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