Manager Management

Kim A. Jacques...

***** ****** ***** ***** . *******, VA 20147 . 703-***-**** .

**********@*****.***

Global CIO whose strategic vision and business acumen drive enterprise-

wide capabilities and strengthened responsiveness. Recognized for the

expertise and leadership to successfully identify and deploy new

technologies while maintaining alignment with key business objectives.

Delivers multimillion-dollar savings while improving work flow,

productivity, and systems security. Ensures regulatory compliance through

innovative technological integration. Develops and leads diverse global

and virtual teams to deliver customer-focused IT services following ITIL

best practices. Selected accomplishments:

. Broad Business Perspective: Led broad range of corporate technology

initiatives including global implementations of BPM, CRM, BI & DW

solutions, data center scaling and colocation, multisite disaster

recovery, off-shore development centers, SOX compliance and IT process

audits, setting up PMO, and supporting merger and acquisition

activities, all ahead of schedule and under budget.

. Contracts Oversight: Developed and implemented new Enterprise

Performance Management system integrating Oracle and Hyperion with

Exalytics data warehouse reporting tool, creating a leading-edge

solution that provided critical analysis capability during the recent

economic downturn while reducing the contract with Oracle by 80%.

. Board of Directors Communications: Demonstrated capability to manage

Senior Vice President/Board Member communications and partnering with

key business stakeholders. Deployed a cloud strategy based on business

needs, presented recommendations to the Board of Directors, and

leveraged SaaS, PaaS and Hosting to support business strategy.

. Fiduciary Accountability: Hands-on experience in leading and managing

program portfolio of over $55M with full accountability for budgets,

schedules, estimates, monitoring, managing project interdependencies

and critical path, status reporting, and risk mitigation.

. Strategic Partnerships: Managed strategic partnerships and vendor

relationships. Performed contract negotiations for purchase of

software licenses and engagement of services from global system

integrators for on-site/off-shore delivery using a shared services

model. Maintained an annual 20% reduction in maintenance costs.

Core Leadership Qualifications that Drive Results

. Strategic Vision

. Innovation and Thought Diversity

. ROI and Metrics Driven

. Business Acumen

. Change Agent

. Team Building and

Development

. Shared Service Management

. Technological Expertise

. Project Management

. Integrity

. Business Continuity

. Negotiations and Contracts

. Cross-Functional Collaboration

. Business Process Mapping

. Application Rapid Development

. Data Warehousing

. Outsourcing (Off/On-Shore)

. Technology Security Officer

. Controls and Governance

. Business Intelligence

. Infrastructure Architecture

Driving Business Impact through Technological Solutions

American Capital, Bethesda, MD 2007 - 2013

A publicly traded private equity and global asset management firm with

$117B total assets under management.

CHIEF INFORMATION OFFICER / SENIOR VICE PRESIDENT IT

Recruited to determine role technology would play in future business

growth, leveraging for competitive advantage. Improve efficiency of

internal systems and reduce associated costs while enhancing services.

Oversee all capital and data security for entire enterprise.

. Deployed enterprise-wide systems that managed $23B+ in portfolio assets,

deal teams customer management, legal litigation and search capabilities,

HR applications, accounting ERP/time and expense system, portfolio

evaluations and reporting. Implemented systems to support critical new

lines of business: REITS, AGNC, MTGE, and ACIG.

. Implemented SOX IT controls, passing yearly audits from 2008 - 2012.

. Slashed expenses by 24% ($10M+) by renegotiating contracts and reducing

number of vendors from 71 to 20 during first six months.

. Identified KPIs for Operations, Financial, Integrity, Customer Focus and

Leadership and developed an extensive reporting system to advise rest of

Executive Committee on IT performance. Improved IT performance rating

from Meeting Most Standards to Exceeding Standards.

Capital One, Richmond, VA 1996 - 2007

$151B diversified financial services company offering a broad array of

credit, savings and loan products to customers in the US, UK and Canada.

Hired as LAN Operations Manager. Promoted four times due to results

achieved.

SENIOR IT DIRECTOR

Promoted to provide strategic focus to distributed services function,

cultivate partnerships with key suppliers, lead 15 direct reports, 300+

indirect reports, and oversee $45M operational and $5M capital budgets.

. Led four-year strategic infrastructure implementation, team selection and

development in the UK. Spent six months overseas followed by multiple

visits to ensure project success.

. Presented Board with compelling business case for executing a disaster

recovery strategy, obtained approval, built architecture, and completed

implementation as scheduled and on budget for entire enterprise.

. Based on robust analysis of business needs, selected IBM to support

outsourcing of data center architecture and help desk support, first for

Capital One and subsequently for Capital One Auto Finance.

. Established and maintained service level agreements at 99.999% up-time

for core business.

. Secured $750K first-year and ongoing annual savings with technology and

pricing analysis and consolidating voice/data circuits to single-vendor

solution.

SENIOR DISTRIBUTED SYSTEMS MANAGER 2004

SENIOR LAN MANAGER 2001

SENIOR INTERNETWORKING OPERATIONS MANAGER 1998

LAN OPERATIONS MANAGER 1996

Early Experience

Systems Manager, Humana Health Insurance, Green Bay, WI 1994 - 1996

Operations Technology Manager, M&I Data Services, Milwaukee, WI 1992 -

1994

Help Desk Manager, Nielsen Marketing Research, Green Bay, WI 1980 - 1992

Ongoing Commitment to Continuous Learning

Lean Training, Atlanta, GA - 2012

CIO Bootcamp, Boston University School of Management - 2011

High Potential Leadership Development Program, University of Virginia -

2007

Highly competitive internal Leadership Development Program, Capital One

Pink Elephant ITIL, Richmond, VA - 2006

Certified on ITIL V2 Fundamentals, Incident, Problem, Change and

Configuration Management

Leadership Excellence, Disney Institute - 2005

Leading By Example

Workplace Productivity, Sports Mind - 2004

Nine-month program sponsored by Capital One

PMP Training, PMI Online Training - 1994

CIO Executive Council member - 2012

Presented "Building an Organization that Aligns with the Business," at

Quarterly meeting

Biltmore Who's Who - 2011/ 2012

Honoring individuals who have demonstrated leadership and achievement

in their occupation, industry or profession.

FST Conference Delegate - 2010, 2011, 2012

Education

Northeast Wisconsin Technical College, Green Bay, WI, 1988 - 1989

Visionary, leading-edge technological solutions for business results

Contact this candidate