Customer Service Quality Assurance

Marie Hamilton

**** ** ** ******, *******, FL ***51

Cell: 754-***-**** Email: **************@*********.***

Manager of Imaging Radiology

Highly qualified professional with over 12 years of adult education experience and over 15 years of technical

experience. Consistently able to identify problems and implement solutions. Excellent organizational, analytical,

problem solving and decision-making skills. Proven ability to meet and exceed student satisfaction.

PROFESSIONAL STRENGHTS:

Program Management Customer Service Training & Development

Team Leadership Relationship Building Quality Commitment

Problem Resolution Team Player Ethical Tenets

Contract Negotiations Effective communicator Compliance Proficient

PROFESSIONAL EXPERIENCE:

Dade Medical College, Miami, FL 2011 to 2012

General Radiologic Technology Instructor

MedVance Institute, Ft. Lauderdale, FL 2007 to 2010

Program Director of Radiologic Technology

Responsible for maintaining compliance with state board, institutional and programmatic accrediting rules and

regulations, and contributed to the annual reporting process. Recruited, trained and mentored instructional staff

and evaluated their abilities; made recommendations for changes as needed. Performed academic advisement,

responded to student complaints, and ensured a high level of student satisfaction. Utilized a variety of proven

teaching methods appropriate to targeted domain of learning. Taught classes.

• Procured numerous major hospitals as externship sites resulting in expansion of program by 25%.

• Established critical-thinking skills to the curriculum which caused an increase in the national boards passing

rate by 56%.

• Fostered rapport with clinical sites which escaladed participation in Advisory Board Meetings by 200%.

• Implemented a pinning ceremony the effect of which increased student satisfaction rates by 36%.

• Initiated mandatory evening and weekend clinical rotations, as well as, mandatory observation of advanced

imaging modalities for students. This expanded knowledge of trauma and advanced modalities which

improved the graduation placement rate by 24%.

• Average student satisfaction of 96% on each course taught by me.

Keiser University, Ft. Lauderdale, FL 1998 to 2007

Senior Clinical Coordinator (1999 to 2007)

Established standard methods for evaluation of student clinical performance and quality assurance. Instrumental

in the development and implementation of program goals, clinical objectives and clinical evaluation system.

Evaluated and facilitated clinical effectiveness through a schedule of regular visits to the clinical education site.

Coordinated and maintained student clinical records. Utilized a variety of proven teaching methods appropriate to

targeted domain of learning. Taught classes.

• Procured numerous major hospitals as externship sites resulting in expansion of program by 50%.

• Fostered rapport with clinical sites which escaladed participation in Advisory Board Meetings by 200%.

• Pioneered and persuaded clinical sites to accept externships for the evening shift. This increased the program

by 33%.

• Award winning Instructor.

• Average student satisfaction of 95% on each course taught by me.

Instructor (1998 to 1999)

Provided course instruction in accordance with designated outline. Utilized a variety of proven teaching methods

appropriate to targeted domain of learning. Submitted documentation of student progress, in a timely manner, and

evaluated students on a regularly scheduled basis. Presented course outline, lesson plans and timetable, consistent

Marie Hamilton Page 2

with curriculum goals, for each course taught.

• Award winning Instructor.

• Average student satisfaction of 95% on each course taught by me.

Lauderdale Orthopaedic Surgeons, Lauderdale Lakes, FL 1994 to 1998

Lead Radiologic Technologist

Performed all radiographic procedures. Ordered all medical supplies and maintained all drugs. Supervised and

scheduled all RTs at the group’s three offices. Applied and removed casts, suture and staple removal in

accordance with doctor’s order. Acted as surgical coordinator, when needed. As clinical instructor, provided RT

students with appropriate and adequate clinical supervision, instruction and evaluation.

• Repeat X-ray rate of less than 1%.

• Coordinated with other departments to ensure quality and patient satisfaction.

• Decreased expenditures by performing cost analysis.

EDUCATION:

Management Resources Institute

FTCE

American Intercontinental University Online, Hoffman Estates, IL

Master degree in Education – Instructional Technology

Everglades University, Boca Raton, FL

Bachelor of Science in Applied Management

Rutgers University, New Brunswick, NJ

New York City Technical College, Brooklyn, NY

Associate of Applied Science in Radiologic Technology

LICENCES AND CERTIFICATIONS:

State of Florida, Department of Education, Mathematics (Grades 5 – 9) #1168092

State of Florida, Office of Radiation Control, General Radiographer #27414

American Registry of Radiologic Technologists, Radiography and Mammography #189464

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