Sales Customer Service
Resume:
Scott Mason
Hernando, FL **442
***********@*******.***
Objective
To obtain a position that will allow me to maximize my supervisor,
administrator and customer service skills, enabling me to make a positive
contribution to the organization.
Skills
. Excellent verbal communication skills with customers and
coworkers
. Five years of experience in financial services
. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
and Adobe Photoshop
. Extensive business and technical writing and editing skills
. Comprehensive understanding of the mortgage industry
Experience
Computer Repair and Service Self Employed August 2012 -
Current
Working with seniors to update computer systems
Installing software and hardware
Offering tutorials on using modern computers
Citrus County Chronicle (Citrus County, FL) June - August
2012
Inside Sales/Advertising
. Created oral and written presentations to increase client base
and sales to various small businesses
. Formulated successful sales strategies with teams of sales
professionals
. Boosted sales of print and online ads of all sizes via face-to-
face and virtual relationships
Padgett Medical Center (Tampa, FL) July 2011 -
March 2012
IT Technician (Contractor)
. Assisted with installation of computer servers, cable
installation and computer setup for two mid-size medical facilities
. Completed data entry and analysis while transferring the records
from both facilities to a paper-free system
. Served as in-house tech support for doctors and technicians at
both locations
American Reverse Mortgage (Ocala, FL) April 2006 - May
2011
Advisor Support Coordinator March 2007 -
May 2011
. Managed employees in the sales division, created daily reports,
monitored employees and maintained daily activity databases
. Conducted new employee interviews and training; provided
feedback, support, and motivation to employees
. Interacted closely with advisors and customers to meet and exceed
customer expectations
. Coordinated staff and resources to optimize team effectiveness
. Maintained document quality control to ensure acceptable form and
legal requirements
Loan Closer January
- February 2007
. Assembled, prepared and verified closing documents during the
completion of loan transactions
. Ensured accuracy of mortgage documents and clear conditions for
successful transactions
. Guaranteed successful closings through comprehensive interaction
with title companies, lenders, banks and customers
Loan Coordinator July -
December 2006
. Reconciled mortgage registrations and applications
. Shipped sensitive documentation to advisors, banks and customers
Loan Processor April - June
2006
. Processed loans for submission to underwriters
. Expedited transactions safely and efficiently
Citrus County Public Schools (Hernando, FL) 2005-2006
Substitute Teacher, Inverness High School
. Taught Mathematics, English and Gym to classes of 30 students
(average size), ages 14-18
. Maintained organization and decorum while completing assigned
lesson plans
Education
University of Central Florida (Orlando,
FL) 2004
Bachelor of Arts - Liberal Arts/ Minor in
Education
Central Florida Community College (Ocala,
FL) 2001
Associate of Arts - Education
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