Customer Service Manager
Resume:
Shontez Riley
**** **** **. ********, ** *****
************@*****.***
Objective: To obtain a position in the Shipping Logistics field that will
allow me to utilize the skills that I posses and broaden my range of
abilities.
Experience: Shipping Coordinator
Nutis Press/ Digico Imaging/Trans-lights Detroit, MI
08/09-05/13
Process & Coordinate freight, Express Shipments (Domestic & International)
Coordinate inbound & outbound dock times
Ensure shipment BOL & Custom Document's Completion
Admin support & basic office work
Inbound/ Outbound Shipping Logistics Team Lead
DHL Domestic/ International SD Detroit, MI 10/06-07/08
Supervise, manage, & motivate crew staff
Scheduling shipments and phone monitoring
Provide shipping Logistics to Customers for Export
Hiring & Termination (training & Motivating)
Answer/ Make inbound/ outbound call
Contact & Confirm Customer info
3rd Party Collections Rep/ Customer Service Rep.
Asset Acceptance Westlake, OH 03/04-09/06
Provide internal & external support for public relations
Provide internal support for collections dept & AR
Maintain immediate level of urgency for assisting customers
Answer & transfer calls from switchboard
Operations Specialist/ MS Specialist
United States Navy Norfolk VA 06/99-01/04
Manage all PSD Personnel (military & civilian)
Correspond W/ Spec's for all payment & Billing inquiries
Supervise & monitor all new incoming personnel
Disperse all local military travel funds
Education: Business Management
University Of Phoenix Online 04/10-
Current
Business Management Cleveland, OH 08/97-09/98
GED, Business Clerical Certified, ACT/ College Program
Cleveland Job Corps Center Cleveland OH 07/97-02/99
Skills:
Fed ship manager / Bill of Lading Creation
Effectively monitor and manage office personnel
Collaborate w/ supervisors to maintain an efficient import/ export of
product
CPU Programs (lotus, Excel, Dos, Merge, Power point, DOS, SAP,
Microsoft office suites expert, Macro systems)
Contact this candidate