Customer Service Administrative Assistant

Tamekia Smith

**** ** **** *** **********, Fl ***13 Home: 954-***-**** Email: *******.*****@*****.***

Administrative Assistant

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Cash Handling

Cash Office Complaint Handling Data Entry (75 WPM)

Computer Skills: Word Excel PowerPoint Outlook Windows Vista/XP

Professional Experience

Publix (North Lauderdale, FL) Customer Service Staff, 10/2007 to current

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and service desk reception within a high volume environment.

Calmed upset/angry customers, researched and rapidly solved problems and rebuilt customer trust to

prevent the loss of key accounts.

Fully competent with cash handling and balancing the cash office at the beginning and end of day.

Consistently praised by management for the quality of time management, attention to detail, exemplary

customer service delivery and team player attitude.

Royal Palm OB/GYN Front Desk, 04/2007 to 07/2007 (Volunteer)

Welcomed visitors and patients, provided prompt, courteous and knowledgeable assistance. Proficient

telephone skills, excellent verbal communication, Microsoft Office Skills, great listener, professionalism,

patient focused.

Maintained continuity of excellent patient care by reporting, documenting any irregularities and

communication actions to appropriate higher authorities. Fully competent with appointment scheduling,

Vista, CPRS. Maintained security by following appropriate protocols.

Provide excellent customer service, resolved patients billing complaints in a professional manner.

Education

Fort Lauderdale High (Fort Lauderdale, FL)

Florida Atlantic University (Boca Raton, FL)

Barry University (Miami Shores, FL)

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