Administrative Assistant Customer Service

YVES C. N. JUSTE

***** ****** ****., **** *****, FL 33428

678-***-**** - Cell or 561-***-**** - Home

E-mail: ********@***.*** or ********@*****.*** Website:

www.linkedin.com/in/yvesjuste

ADMINISTRATIVE ASSISTANT

Administrative Assistant with 18 years of professional experience in

diverse corporate entities. Strong background in time management, proven

decision-making skills, and known as an exceptional problem solver.

Knowledge of statistical and financial analysis, and other project related

interventions. Fluent in French, Haitian Creole, and working knowledge of

Spanish. Strong team collaborator and effective communicator.

Microsoft Office Suite intermediate and expert skills ( Adobe Acrobat (

Expense reports and Check requests ( Project Coordinator/management (

Program trainer/ mentor ( Time management ( Transcribing machine ( Legal

research (Westlaw, Lexis-Nexis, PACER) ( Legal Billing ( Document

management ( Effective communications ( Strategic development and

implementation ( Team building and leadership ( Team player ( Certified

Notary Public ( Conflict resolution problem-solver ( Resource management (

Financial analysis ( P&L accountability

PROFESSIONAL HISTORY

EXPERIS c/o Sage Software 11/2012 - 8/2013

Help Desk Analyst - Bilingual (French/English)

c/o WorldPay - Installation Representative

. Supporting computer hardware, networks and software over the phone,

remotely using Cisco WebEx productivity tool and using Atlas trouble

ticket management system

. Trouble shooting an accounting software program requiring basic

accounting knowledge

. Ability to troubleshoot Windows operating systems and knowledge of

network configurations

. Answered calls from customers looking for answers to their hardware

or software problems

. Ability to communicate errors and resolve issues

. Listened to customers describe their technical problems and asked

them follow-up questions

. Means to research knowledge base articles in company webpage in

providing in-depth solutions

. Quickly identified a solution and guided the customer through the

steps necessary to solve the problem

. Accomplished the maximum score of 10 on most customer surveys

. Assisted in customer support account retention generating on average

$300 - $500 per week

. Supporting merchants calling in to obtain install training

. Troubleshooting terminals and directing defective terminals to IT

for repair or replacement

. Assisting with project distribution of 18,000 Vx520 terminals

throughout Europe and United States

. Participated in successful project of new product with potential

1.2M revenue

RANDSTAD c/o Vesta - Telecommunication 4/2011 - 11/2012

Customer Service/Order Processing Agent

. Attention to Detail and strong written and verbal communication

skills

. Provide Training and Mentor assistance for multiple platform program

. Ability to communicate errors and resolve issues

. Working knowledge of multiple platform program (i.e. AT&T, T-Mobile

and Boost Mobile)

. Average collection of $487 to $597 per hour on either program

platform

. Accomplish 100 - 110% quality and assurance on given weeks and

ranked top 10 in call center

. Ability to maintain 100% availability on given weeks while servicing

customers

LITTLER MENDELSON P.C. 6/2008 - 1/2009

Senior Legal Secretary - Complex Litigation - Labor & Employment Law

. Assisted senior shareholders and associates

. Served as communication liaison between clients, shareholders and

associates

. Created filing system that was adopted throughout the firm which

increased productivity by 80%

. Prepared year-end client budget and time sensitive, confidential

documents

. Adherence to company and client budgets pertaining to scheduling,

transportation, and projects

. Maintained and managed accounts retainer and budgeted expenses in

ranges of $500K to $1M accordingly

. Coordinated travel arrangements, meetings, conferences, presentations,

and speaking engagements

. Managed business and personal work-related expenses, disbursements and

reimbursements - created a system that increased the process of

expenses and reimbursement by 40%

. Coordinated and managed ELT wage & hour training modules for business

executives with a ROI of $1.2M

DUANE MORRIS LLP 10/2007 - 4/2008

Senior Legal Assistant - Corporate/Mergers and Acquisition

. Assisted

senior

executive

shareholders

and associates

. Coordinated

shareholder

and

stakeholder

meetings

referencing

investment

accountants

. Prepared and

updated

documents for

mergers and

acquisition

deals

generating

over $1.5M per

month

. Organized and maintained client files, coordinated travel

arrangements, meetings, conferences and prepared proposal

presentations

. Tracked and

prepared

billing

summary

reports for

distribution

to clients

equal to $78K

per month

PAUL, HASTINGS, JANOFSKY & WALKER LLP 7/2005 - 9/2007

Senior Legal Secretary - Corporate/Finance

. Assisted

corporate

executive

shareholders

and senior

associates

. Prepared

closing

documents for

lender and

borrower deals

in the range

of $750K - $3M

. Organized and

maintained

working files

and client

related files

for pre and

post closing

. Planned

marketing

events and

executed

marketing

materials to

clients and

potential

clients

. Coordinated

travel

arrangements,

meetings,

conferences

and business

presentations

. Drafted and

edited

contracts for

closing deals

. Managed and

maintained

business and

personal work-

related

expenses and

reimbursements

. Prepared

billing

summary

reports that

generated on

average

revenue of $1M

per month

OTTERBOURG, STEINDLER, HOUSTON & ROSEN P.C. 9/2002 - 6/2005

Senior Legal Secretary - Corporate/Insolvency

. Assisted

shareholders

and senior

associates

. Drafted and

edited

pleadings,

including:

briefs,

contracts,

motions,

notices,

discoveries,

and affidavits

. Prepared

billing

summary

reports for

shareholders

and associates

generating on

average $20K -

$70K

. Participated in and handled highly confidential matters for the CEO

and senior executive shareholder

. Delegated work to associates as per senior executive shareholder's

expectations

. Tracked and researched court results through PACER on pleadings filed

for billing purposes

HOLLAND & KNIGHT LLP 8/1999 - 4/2002

Senior Legal Secretary - Litigation/Floater

. Assisted shareholders and associates

. Prepared, drafted and executed legal documents

. Transcribed pleadings, correspondence, memorandum, briefs, motions,

notices, discoveries, various types of complaints, contracts, and

among others

. Assisted accounting department with billing generating revenues in the

range of $40K - $120K per month

. Secretarial floating skills which increased the firm's revenue by

$2800 per instances and workload

EDUCATION AND TRAINING

DEVRY UNIVERSITY

Master of Project Management - Summa Cum Laude 4.0 GPA

DOWLING COLLEGE

Master of Business Administration (MBA) 3.3 GPA

FLORIDA ATLANTIC UNIVERSITY

Bachelor of Arts in Criminal Justice, Political Science and Sociology (Dual

Degree)

PROFESSIONAL AFFILIATIONS

Project Management Institute

APremium Healthcare Solutions - Network Migration Project Internship

12 Stone Church - Project Volunteer

International Nurses for Health Foundation

Gwinnett County Public Library - Library Assistant Volunteer

Gwinnett County Public Schools - At Risk Student Counselor Volunteer

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