Customer Service Sales
Resume:
Teria Johnson
*****.*******@*******.***
Stone Mountain, GA 30083
EDUCATION
The University of Toledo, Toledo, Ohio
Bachelor of Business Administration, May 2012
AACSB Accredited College of Business Administration
Majors: Marketing and International Business
Minors: Informational Technology
Major GPA: 3.0
RELEVANT EXPERIENCE
Telenet Marketing Solution Bogart, Georgia
Marketing Communication Specialist May 2013-July 2013
• Initiated conversations with key decisions makers regarding their purchasing plans
• Generated lead opportunities
• Maintain quota in calls per hour, as well as, completes per day
• Gathered information about various business's IT infrastructure
• Developed knowledge about various HP software, servers, networks, storage, etc...
Urban Radio Toledo, Ohio January 2012- May 2012
Marketing and Sales Intern
• Assisted the Director of Sales in finding potential clients
• Researched various industries for information about prospective clients
• Aided the Promotion Assistant in various projects
• Designed letters and brochures for the initiative Take a Loved One to the Doctors
• Greeted and signed in visitors and made sure they were comfortable
• Help set up for various remotes
• Aided in the promotion of the remotes
• Maintain office supplies inventory
• Assisted the Program Director, Sales Manager, and Market Director of Sales in various administrative duties.
OTHER EXPERIENCE
Macy's Toledo, Ohio November 2009- May 2013
Sales Specialist
• Displayed high levels of leadership as the lead team member
• Created product knowledge binder for my co-workers, in order for them to succeed
• Effectively communicated with customers to discover their needs and provide them with outstanding customer
service
• Exceeded sales quota daily by more than 100%
• Maintain a scorecard of 80 points year to date
• Developed communication and persuasion skills in order to effectively aid customers in their purchasing
decisions
• Maintain stock inventory and supplies
• Updated my cliente list
• Consistently recognized for performance in both sales expertise and customer service provided
Shi by Journeys Toledo, Ohio June 2008- May 2009
Key Holder
• Displayed high levels of leadership when managers weren't on duty
• Responsible for opening and closing store, while maintaining high sales volumes
• Provided the necessary tools for my co-workers to succeed in sales and providing great customer service
• Effectively communicated with customers to discover their needs and provide them with outstanding customer
service
• Exceeded sales quota daily by more than 100% in areas of items per transactions and accessories
• Developed communication and persuasion skills in order to effectively aid customers in their purchasing
decisions
• Consistently recognized for performance in customer service, leadership, and sales expertise
SKILLS / STRENGTHS
• Excellent organizational, written and verbal communication skills
• Strong computer skills and exposure to Microsoft Word, PowerPoint, and Excel
• Outstanding selling/persuasive technique
• Team building and project management
• Profound analytical and creative skills
• Strong knowledge of Macintosh and Windows
Contact this candidate