Customer Service Representative

WILLINE RICHBURG

*** ************* *** *********, ** 21212 410-***-**** (Home)

PROFILE

Detail oriented, flexible and accurate individual, accustomed to a fast-

paced, high volume transactions environment, accomplishment of tasks

within or prior to set deadlines. Strengths include the following:

< Auditing / Reconciliation of records.

< Good mathematical skill, precision record-keeping.

< Data input of records.

< Teamwork.

< Interdepartmental cooperation.

< Interpersonal skills.

< Problem solving.

< PC applications (Window, Excel).

PROFESSIONAL EXPERIENCE

Ricoh/Lanier, Owings Mills, MD 3/2003 to Present

Customer Service Operator

Processing time sensitive outgoing charge-back documents. Utilization

and maintenance of mail processing machine.

Global Payments, Owings Mills, MD 9/2001 to 3/2003

Administrative

Processed incoming charge-back documents.

PDP Services, Hunt Valley, MD 7/1999 to 6/2001

Customer Service Representative

Tracks insurance for leased vehicles, utilizing Windows to access

computerized files on automobile insurance.

Macy's, Whitemarsh, MD 5/98 to 2/99

Sales Associate

Cashier. Reconciled cash drawer at end of shift. Assisted customers

with purchase choices.

Target, Whitemarsh, MD 9/97 to 5/98

Cashier / Customer Service

See Macy's above.

Baltimore Gas & Electric, Baltimore, MD 1971 to 1997

Unit Support Clerk (1984 to 1997)

Maintained history of transactions involving transformers, including

tracking locations in warehouses, services centers or where installed.

Checked data against other records to verify accuracy. Resolved errors

in transformer location information. Utilized Windows to update records

in LAN and mainframe systems. Provided support to others in department

as needed.

Selected Accomplishments:

< Identified problems, developed and recommended solutions to improve

job-related processes.

< Consistently met weekly deadlines for completing assigned work.

< Developed data in Excel to identify tax districts associated with each

quarter square mile in service center.

Data Clerk (1981 to 1984)

Maintained records of customer accounts using manual system. Handled

high volume of calls from customer service representatives regarding

problems with billing and resolved questions involving billing and

disconnecting service.

File Clerk (1977 to 1981)

Keypunch Operator (1971 to 1977)

MILITARY

U.S. Naval Reserves, Baltimore, MD 1979 to 1989

EDUCATION

Continuing Education Courses:

Customer Service Training - Community College of Baltimore (2/99 to 5/99)

Windows '95, Word and Excel for Windows, (Essex Community College), CC

Mail, Starting with PC/DOS (Sponsored by Baltimore Gas & Electric)

Paul Laurence Dunbar High School, Baltimore, MD

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