Customer Service Sales

ZOILA SAVILLO

** **** ******* ******, ****** Stream, N.Y. 11580

516-***-**** ********@*****.***

KYC/AML DATA VERIFICATION DUE DILIGENCE

Experience in KYC/AML Compliance research and investigations in banking. Demonstrated success in

collaborating and communicating with internal/external partners for efficient AML screening. Strengths

in attention to detail on background checks, verification and updating accuracy of client information for

bank records. Strong organizer adept at managing multiple tasks simultaneously, prioritizing workloads

and meeting demanding deadlines within fast-paced environments. Bilingual in English and Spanish.

PROFESSIONAL EXPERIENCE

CITI NA– New York, NY 6/2013- present

Consultant - AML/KYC Analyst

Ensuring due diligence reviews is undertaken to the required quality and detail on a timely basis.

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Ensure documents are indexed and loaded in the document image system that validates the risk profile

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for the customer.

Perform research via internal and external sources, gather and analyze documentation in accordance

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with regulatory and KYC requirements.

Worked closely with sales team and relationship managers to collect identifying data from corporate

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clients, reviewed and analyzed documentation for thoroughness and accuracy prior to attaching data

within the KYC System.

DEUTSCHE BANK– New York, NY 3/2013- 6/2013

Consultant - AML/KYC Analyst

Work within the AML Business Risk team in order to search Wealth Management client documents in

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repository for images, analyze documents and assist in due diligence research.

Review and approval of KYC documentation of existing clients based on the banks AML Compliance,

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KYC policies and Government guidelines.

Review of KYC files and retrieve pertinent information for further investigation to complete AML

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remediation project.

Timely reporting of progress to meet deadline for KYC information to managers for Due Diligence

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research for moderate risk clients.

Assist with departmental projects, audits and KYC investigations as needed.

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JP MORGAN CHASE – New York, NY 6/2012- 12/2012

KYC Renewals Analyst

Worked closely with sales team and relationship managers to collect identifying data from corporate

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clients, reviewed and analyzed documentation for thoroughness and accuracy prior to attaching data

within the KYC System.

Monitored and meticulously tracked deadline -driven KYC outstanding documentation; communicate

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and follow up with sales officers and associates, resulting in quick and accurate completion of KYC's

within 4 day timeframe.

Examined and compared client information within multiple internal databases, ensuring correlation

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across all systems, identifying differences and investigating all issues and concerns.

ZOILA SAVILLO, p. 2

JP MORGAN CHASE – New York, NY 3/2010 - 6/2012

Private Equity Funds – Transactions Processing Analyst

Performed daily cash management, reconciliation of cash balances and updating of third-party trade

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transactions.

Monitored cash flows, including preparation of daily payments and receivables for end of day cash

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balances/reconciliation for over 60 accounts with daily valuations and strict investment deadlines

varying by asset types.

Managed and prioritized payments of outgoing wires and foreign currency, often collaborating with

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other departments to expedite payments and ensure timely delivery.

Monitored payment transactions with regard to compliance with internal policies and external

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regulations.

Researched and resolved client inquiries with the highest level of accuracy and timeliness.

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Ensured timely posting of entries into client reports by monitoring completion of cash transactions.

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THE JOINT INDUSTRY BOARD OF ELECTRICIANS 2009 - 2010

Consultant - Custody Administrator Assistant

• Reviewed investment managers fees invoices, including analysis of fee calculations; communicated

with vendors regarding confidential investment information, resolved issues and verified fees for

payment authorization.

• Monitored transactions processed at the trustee level for accuracy and investment timeliness.

JP MORGAN CHASE - New York, NY 2000 - 2008

Senior Client Services Officer – Global Corporate Custody

Managed 25-30 global corporate custody trust clients 401(k) and Retirements plans with assets valued

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$40MM - $500MM.

• Partnered with over 90 external vendors to gather data needed to reconcile client accounts and issue

accurate monthly accounting reports.

• Completed accounting project for 40 accounts delayed over a three month period which improved

client’s perception of bank.

JP MORGAN CHASE – New York, NY 1985 - 1999

Customer Service Officer - Global Corporate Trust

• Performed due diligence for corporate pension client transactions such as deposits, FED wires, trade

settlement, security setups, and electronic funds transfer (EFT), ensuring that all transactions were

properly processed.

• Worked with legal department for annual review of clients’ pension plans and making sure all

activities in the plans were within the guidelines.

• Managed account opening process of vital pension accounts for new and current clients.

TECHNICAL SKILLS

Microsoft Office, Word, Excel, PowerPoint, Outlook, IM and Access.

Websites: WorldCheck, Lexis/Nexis, Erisa, One Source, Delaware Incorporation, Dun & Bradstreet, SEC, FINRA.

EDUCATION

Baruch College, CUNY - B.B.A. in Marketing, 1985

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