Customer Service Representative
Resume:
Tanika C. Perry
Smithfield, NC 27577
************@*****.***
Objective
To obtain an entry level position with room for advancement in a field that will enable me to use
my organizational, communication and educational skills.
Education
Smithfield-Selma Senior High School
Smithfield, NC 27577
High School Diploma
Fayetteville State University
Fayetteville, NC
Bachelors in Early Childhood Education
Ashworth College
Online
Medical Billing and Coding/Transcriptionist
Work Experience
Xerox- Blue Cross Blue Shield of Florida
Customer Service Representative
Raleigh, NC
05/06/2013- Present
Job description- Taking inbound customer-service calls, making outbound calls to patients and
health care providers if needed, gives info about insurance claims on whether they were
approved or rejected, give benefit information on the coverage, Maintains quality customer
services by following customer service practices; responding to customer inquiries, verify if the
member has insurance, provide information on the local providers in the area or any discounts,
check the status of claims, payments, adjustments, or medical charges on the members account.
US Cellular
Retail Agent
Smithfield, NC
02/2013- 05/27/2013
Job descriptions- provide customers sound information about the company’s products or the
store’s merchandise, suggests customer’s products that suit their needs and desires, maintains
the store displays organized and clean, participates in the store inventory and product
replenishment, take cash payments for bills and other products, answer questions about bills,
maintain quotes based off of the company policies.
AT&T
Customer Service Representative- Technical Support
Goldsboro, NC
10/2012-01/2013
Job descriptions- analyze, troubleshoot and resolve technical issues for voice, internet or data
installation and connection issues, remotely configure and troubleshoot client's equipment or
simply educate customers, escalate the call to the next tier of support or arrange dates, times &
access arrangements for a service call if it cannot be resolved, sell additional services, utilize
multiple computers and databases to record of the results of your interactions.
Xerox- Rightsource
Customer Service Representative- Mail Order Prescriptions
Raleigh, NC
08/2011-10/2012
Job description: Verify and dispense mail order prescriptions accurately and timely in
compliance with State and Federal regulations including all associated drug utilization reviews,
transfer customer to pharmacists, track orders, take payments, and refill prescriptions.
Bojangles
Assistant Manager
Selma, NC
01/2011-08/2011
Job description: Oversee and manage all areas of the restaurant and make final decisions on
matters of importance to guest service; managing employees, delegate work assignments, hire
and train new associates, create work schedules, monitor and evaluate employee performances;
monitoring inventory, ordering supplies, managing deliveries, meeting health and safety
regulations, organizing promotions, guarantee customer satisfaction.
Skills
• Leadership skills
• Administrative Skills
• Excellent communication skills
• Time Management
• Quick and efficient learner
• Organizational skills
• Computer skills
• Attentive and courteous
References
Available upon request
Contact this candidate