Customer Service Technician

Piplu Barua

** ********* **, ***. 2-617-***-****

Malden, MA 02148 ************@*****.***

SUMMARY Newly-trained GLP/GMP Lab Technician, eagerly seeking new position, based on rigorous

laboratory training in diverse biotechnology techniques emphasizing compliance with standard operating

procedures, documentation and FDA regulations. Additional professional competencies include good

organization skills including management of stock and schedules and excellent customer service.

Recognized for excellence in team work.

LAB EXPERIENCE

Cambridge Biomedical Careers Program Cambridge, MA

Bunker Hill Community College / Just-A-Start Corporation 2012 –2013

Technician Trainee

Buffer and Solution preparation Protein Precipitation and Assays

Column Chromatography ELISA

DNA Isolation Restriction Enzyme Digestion

DNA Electrophoresis PCR

Bacterial Transformation Western Blotting

Cell Culture /Sterile Technique

Laboratory Fundamentals: Familiarity with current Good Manufacturing Practices, Standard Operating

Procedures and Documentation

Laboratory Instrumentation: Use of balance, pipettes, micropipetters, spectrophotometer, centrifuge,

pH meter (calibration and validation) and microscopes

EDUCATION

Cambridge Biomedical Careers Program Cambridge, MA

Bunker Hill Community College / Just-A-Start Corporation 2012 – 2013

Certificate in Biomedical Science

Courses: Fundamentals of Chemistry, Fundamentals of Biology, Medical Terminology, Introduction to

Computer (Microsoft Word, Excel), Introduction to Biotechnology including intensive laboratory training

National University of Bangladesh Chittagong, Bangladesh

Masters in Geography 1996 – 1998

Bachelor’s in Natural Sciences 1993 – 1995

WORK EXPERIENCE

Forever 21, Retail Inc. Saugus, MA

Sales Associates / Cashier 2011 – Present

Assist customers with questions and purchases

Manage stock, shipments, floor displays and visual merchandising

Awarded Best Team Player

Gateway English Consultant Firm Chittagong, Bangladesh

Office Executive 2001 –2004

Organized and designed students’ class schedules

Executed and managed all official disciplinary action

Delegated monthly responsibilities to team of two managers and supporting departments

Surman Pre-cadet School and College Chittagong,

Bangladesh

Teacher 2000 –2001

Taught science and math to 3rd and 5th grade students

OPTIONAL: Chittagong, Bangladesh

Member of Bangladesh National Cadet Core; participated in the Red Cross flood relief

Census Volunteer; assisted participants with completion of survey forms.

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