Manager Management

**** **** *** *********** ******** ***** 501-***-**** *******************@*****.***

Courtney L. Jacobs

SUMMARY OF QUALIFICATIONS

Performance Driven Facility and Logistics Manager offering 12 years’ comprehensive achievements within

Global Logistics, Operations Management, Procurement, Storage, Shipping, Receiving, Staffing, Managerial

Planning, and Inventory Management Strategies. Produced high yield business acumen and customer service

across diverse organizational structures and economic climates to include; government, private and international

sectors. Consistently produced exceptional solutions and organizational progress through negotiations, award

winning team building expertise, line by line budget oversight, gap analysis, and Needs Assessment to drive

organizational goals

Complete skill set in logistics operations management, including training and coaching of staff. Possess in

depth team building, organizational development, and insightful employee relations talents.

Keen budget management knowledge of Contracting, Business development, Negotiations and Consulting.

Expert of Material Handling Equipment, Satellite Assets Tracking Systems, and Management

Development.

Proven leadership skills in management of front line and mid level supervisors, labor relations, and

employee relations to include administrative actions and performance appraisals.

SKILLS INCLUDE: Multi Site Facility Management Business Administration Training Metric Reports

Inventory Management Equipment Procurement Microsoft Office

Managerial Communication/ Presentation Organizational Development

EDUCATION TRAINING CERTIFICATIONS

DBA, Global Logistics & Supply Chain Management Capella University, MN 2014

M.A., Human Resources Development Webster University, MO 2008

B.S., Social Psychology Park University, MO 2006

A.S., Allied Health Sciences CCAF, Maxwell, AL 2005

Training Electronics Principles United States Air Force 1998

Training Logistics Management United States Air Force 1999

Training Leadership and Management United States Air Force 2000

Training Spread Sheets I, II &III Ayers Technical Institute 2002

Training Word Processing I & II Ayers Technical Institute 2002

Training Managerial Communications United States Air Force 2006

Training Industrial Facility Safety Target (Retail Chain) 2010

Certification Contract Management United States Air Force 1999

Certification Forklift 6k, 12k, All Terrain (AT) United States Air Force 1999

Certification Yale, Bulk Order Picker United States Air Force 1999

Certification –Electric Pallet Jack United States Air Force 1999

Certification Hazmat and Hazcom Regulations United States Air Force 2000

Certification –Training Specialist United States Air Force 2002

Software: Integrated Logistics Support Systems (ILSS), Defense Medical Logistics Support System (DMLSS),

Maximo 6.2 (Work Order System), USA Staffing Software, Microsoft Office Excel, Power Point, Access, and Word,

Satellite Asset Tracking System (SATS), Networking and Internet Connectivity, Computer hard drive formatting,

Hand Held Terminal (HHT).

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Career Highlights: Global Logistics

Provided line by line budget oversight for reverse logistics and reutilization units reduced budget by 800K

by removing processing delays Prince Sultan Air Force Base, Kingdom of Saudi Arabia: 1999

Inspected implementation of asset tracking database systems evaluated trouble shooting procedures,

work orders and systems effectiveness. Modifications decreased logistical errors by 90% Oman Air Base:

2001

As district manager acted as consultant to executive management concerning Logistic, Supply Chain

Management issues, and facility management needs Target: 2008 2010

Career Highlights: Operations Management

Revised Satellite Asset Tracking System curriculum instructed seven trouble shooting teams on five

courses of optimization proficiencies Barksdale Air Force Base, Bossier City, Louisiana: 1999 2003

Spearheaded employee competency evaluations and organizational improvement surveys advocated

morale and organizational culture improvements Oman Air Force Base, Oman: 2001

Member of pre inspection preparation district management team delivered invaluable facility evaluations

insight on numerous points including hazmat, evacuation plans, safety, and best practice procedures

Target: 2008 2010

Career Highlights: Acquisitions Management

Managed operations for Defense Reutilization Management to procure heavy equipment and vehicles

critical to organizational operation Prince Sultan Air Force Base, Kingdom of Saudi Arabia: 1999

Managed district facility budget that provided operations for ten Target stores valued at $30M each.

Assets included electronic equipment, Crown and Yale lifts, and contractor repair budget Target: 2008 2010

Sought out by executive management for business acumen, expertise and keen knowledge for consulting

needs, Business Development, and human resources development expertise Career Talents: 1998 2011

Career History

DEPARTMENT OF HOMELAND SECURITY – MANAGEMENT PROGRAM ANALYST

Duties: Analyst and Program Management experience consists of data entry, attention to detail, to

support national security.

Logistics Provisioner, Washington, D.C. 2012 Present

Responsible for visa/passport tracking, data verification and non citizen overstay records .

Provided technical reports to support homeland security to deter or identify potential threats .

Monitors flight records and land travel in order to support U.S. Immigration and Customs mission.

Responsible for item tracking and documentation through ADIS, SEVIS and Enforce data bases.

Trouble shoot overstay records, information discrepancies and system analysis to ensure accurate data.

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TARGET – DISTRICT FACILITY MANAGER

District Facility Manager, Bryant, Arkansas 2008 2010

Duties: Provided district management for budget, manpower, training, facility by facility needs

assessments, cost saving measures, customers satisfaction, market trends, vendor/contractor relations,

competitor collaborations and knowledge sharing, warrant and claims management, Logistics and

Facility Management Performance Assessments, Process analysis and Best Practices implementation,

Business

case development, equipment repair/installation and maintenance. Efforts ensured energy saving,

emergency preparedness, lighting and diesel generators readiness for ten multi million dollar facilities.

Reduced maintenance and construction cost by 60% across district budget by direct oversight of

contract management reduced budget expenditures by 75.5K in less than 6 months.

Full responsibility of $35 million design, remodeling, equipment, and construction budget.

Directed implementation of $15 million dollar software upgrade for my facility software for ten facilities,

will yield over 4.5 million in savings over the next four years.

Mentored management teams in industrial safety protocols via staff meetings and review of supervisory

training session increased workplace awareness and reinforced high productivity work environment.

UNITED STATES AIR FORCE –EQUIPMENT TRAINING AND OPERATIONS MANAGER

Equipment Training and Operations Manager, Jacksonville, Arkansas 2003 2008

Duties: Responsible for training new employees, inventory management, facilities emergency planning to

include hazmat/OSHA protocols, personal protective equipment training (PPE), and EPA and JACHO

regulations. Provided oversight of government contract negotiations for equipment budget purchases,

office supplies, vehicles and furniture.

Served as key point of contact for replenishment, distribution, and troubleshooting for 2.5 million

equipment inventory/supply chain budget.

Provided leadership to department that achieved an outstanding 96% productivity rate on troubleshooting,

repair and replacement of electronic equipment.

Provided management for staff meetings to resolve issues in budget oversight, procurement,

contractor/vendor relations, employee training and problem resolution feedback.

Lead Chemical and Hazardous material expert ensured oversight for OSHA, JACHO, EPA, and State

protocols for chemical and hazardous materials storage, shipment, disposal, Material Data Safety Sheets,

eye wash stations, shipment manifesto, and shelf life inventory inspections.

UNITED STATES AIR FORCE SUPPLY CHAIN MANAGER

Supply Chain Manager, Bossier City, Louisiana 1999 2003

Duties: Supply chain management experience includes initiating and completion of all projects, which is

performed monthly and have a focus on either safety or production, events include; time studies,

production layout, process workflow, cycle times and training.

Acted as liaison to FEMA, NASA, U.S. Air Force and EPA authorities during Space Shuttle Columbia

Disaster recovery effort.

Directed Emergency Logistic Unit of 50 personnel to Afghanistan in response to September 11 2001

attacks

Managed $1.5M budget of high level classified navigational assets for U.S. Air Force Aircraft Supply

Chain Operations.

Supervised processing and distribution of over 200,000 mission critical parts with 1% error margin for

distribution and storage and issue.

Lead training manager for Satellite Assets Training program to improve asset/warehouse processing

procedures.

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Hazmat and Hazcom hazardous chemicals inventory and tracking program coordinator provided oversight

and accountability for over 400 line item chemicals, fuels, and lubricants, to include disposal and transport.

Safety training manager utilized safety techniques to reduce workplace hazards, employee injury, and

facility damage. Presented over 100 safety training courses; reduced workplace injury to zero for four

consecutive quarters.

Provided oversight to lockout/tag out and material handling equipment training which led to an excellent

rating for 2002 OSHA inspection.

Appointed warehouse customer liaison for executive management, provided weekly statistical data and

reports on dollar amount of assets received, distributed, and replenished.

Supervised manpower shifts scheduling for storage of high dollar metals with minimal security, saved unit

300 hours of manpower while maintaining 24 hour coverage.

Supply chain management experience includes initiating and completion of all projects, which is performed

monthly and have a focus on either safety or production, events include; time studies, production layout,

process workflow, cycle times and training.

Awards

Robert C. Ford Scholarship Winner Capella University 2010

Achievement Medal United States Air Force 2001, 2003

Dean’s List Park University 2005

Good Conduct Medal United States Air Force 2002

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