Customer Service Management

Claude E. Gibbs Jr.

**** **** ****** *****, *******, MD 20675

Day 240-***-**** Evening 301-***-**** Email:

********@*******.***

OBJECTIVE: Opportunity as a Logistics Manager.

Relevant Experience:

Fifteen years Air Force Supply Logistics, Repair Cycle Support, Document

Control, Demand Processing, War Readiness, Customer Service, Policies and

Procedures, Pickup and Delivery, Receiving Operations, Storage and Issue,

and Inspection. Eighteen year's supervisory skills. Nine years United

States Army Logistics Property Book and Supply Administration. Eight years

Human Resources experience includes: Recruitment and Placement,

Interviewing, Hiring Actions, Employee Discipline and Performance

Management. Six years Deputy Project Management, to include Contracting,

Procurement, Purchasing, Budgetary Control/Accounting, Human Resource

Management, Organization, Leadership, Management, Business, Logistics,

Database Administration, Time Card Administration, Employee Discipline,

Property Warehouse, Inventory Control, Operations and Distribution

Management, Medical Materiel Distribution, Bulk Warehouse Management,

Quality Control, Quantitative Management, Production Control, and

Administrative Support. Proficient Microsoft Office Applications, to

include Word, Excel, PowerPoint, and Access/Databases. Experience with

Defense Management Logistics Supply Support (DMLSS).

Lockheed Martin, Project Management and Planning Operations Associate

Manager

11/16/2006 - 7/31/12

Walter Reed Army Medical Center, Washington, DC 20307

As Deputy Project Manager, operated Warehousing and Distribution Services

at Walter Reed Army Medical Center (WRAMC) 24 hours per day, seven days per

week, and 365 days per year. Supervised and managed staff of 71 in Supply

Disposition Services/Logistics Support Branch (LSB), Material Distribution

Branch (MDB), Supply Support Activity (Warehouse 178) and Quality Control

Management. Directed Receiving Operations, to include handling and

processing of Hazardous Material (HM), anthrax, and influenza vaccines.

Transported, delivered, and issued medical supplies, including bulk liquid

oxygen to supported sites. Provided supply storage/accounting services and

monitored shelf-life of supplies. Directed spot-checks inventories,

critical item counts, and 10% monthly inventories as scheduled. Satisfied

emergency requirements for customers. Controlled surveillance of medical

materiel inventories. Developed Quality Control Programs and maintained

compliance with policies and regulations. Ensured Medical Materiel Quality

Control (MMQC) messages and vendor product recalls were disseminated.

Oversaw Defense Medical Logistics Supply Support (DMLSS) transactions for

accuracy and timely resolution of discrepancies, to include generating pick

lists, confirmed delivery lists, and preparing supply carts IAW the current

schedule and locations. Checked, removed, and processed expired supplies.

Responded to refrigeration emergencies. Efficiently monitored Temperature

Sensitive Monitoring Products (TSMP) and Cold Chain management.

Distributed medical supplies to wards, clinics, operating rooms, emergency

rooms, and walk-in customers. Disposed of medical supplies and material

IAW regulations and policies. Transferred medical supplies and materials

to other installations or hospitals as directed. Executed supply disposal

services utilizing Government Furnished Contracts (GFC). Maintained

security container/vault. Reviewed and recommend changes for Surveillance

of Materiel Program. Developed briefings, questionnaires, and checklists.

Administered replenishment of consumable medical/surgical supplies, in Omni

cells or supply shelves to "par" level quantities in the proper location.

Ensured replenish linen supplies occurred. Communicated significant trends

to the designated Government representative. Coordinated work

assignments for staff. Provided accountability and activity reports as

required. Developed Monthly Activity Reports and Metrics. Administered

Performance Work Statements. Conducted employee recruitments, interviewed,

Claude E. Gibbs Jr. 2

and selected qualified candidates. Rendered employee recognition programs,

administered disciplinary actions, and performance management. Met with

customers face-to-face daily and developed resolutions for problems,

satisfied data call requirements, and met partnership goals.

Managed, provided oversight, and tracked accountable property. Provided

oversight of Hand Receipt Managers reconciling more than 120,000

transactions with a property book valued at more than $330 million.

Resulted in customer passing Medical Command audit with zero deficiencies

and Financial Liability of 803 items. Conducted monthly cyclic

inventories, coordinated and communicated with Hand Receipt Holders as

needed. Submitted requests to procure and receipt for assets. Processed

gains/losses, transferred equipment to customer on and off site, and

disposed of assets when life expectancy was met. Prepared inventory

reports utilizing Business Objects in DMLSS as needed.

MPRI, Arlington, VA 22202

Senior Analyst

9/2005 - 10/2006

Operated and maintained the Defense Property Accountability System (DPAS)

to control the accountability of property and equipment owned, leased, or

loaned to the organization. Coordinated and controlled acquisitions,

authorizations, and all cataloging /identification actions prior to

releasing assets to Hand Receipt Holders (HRH. Processed receipts, turn-

ins, and transfers through DPAS to monitor and control utilization of

assets on Department of the Army (DA) Form 3161. Maintained inventory

control by conducting 10% cyclic physical inventories for each hand receipt

holders property and equipment on a monthly basis. discrepancies and

reconciliation is coordinated with the hand receipt holders and/or office

chiefs. Employed ad hoc queries of history records, signed documents, and

other supporting documentation to analyze data, create simple to

sophisticated reports to aid in resolving inventory discrepancies, and

validate the Property Book. Maintained central collection point for excess

items to assure items were in proper holding areas, stored neatly, and area

kept clean pending final disposition of all equipment. Provided logistical

support for a headquarters and four field units of over 105 Hand Receipt

Holders (HRH) to ensure assets and supplies were available when needed.

Facilitated and expedited the flow of equipment to and from various

departments to include adding new equipment purchased via credit card or

direct procurement, and property found on installation. Researched

suppliers to obtain pricing and specifications and submitted purchase

requests for the acquisition of materials. Disconnected, removed, and

degaussed hard drive units from personal computers prior to turn-in to

ensure compliance with policies, procedures, and regulations. Assembled,

staged, and transported furniture and automated data processing (ADP)/Non-

ADP equipment to various locations to free up workspace and enhance job

performance. Screened and reviewed all Reports of Survey (damage, fire,

theft) to ensure the authenticity of the documents as to circumstances and

facts involved.

SERCO/ Resource Consultants, Inc. Vienna, VA 22180

Property Accountability and Inventory Manager / Administrative Assistant

4/2001 - 5/2004

Operated and maintained the Defense Property Accountability System (DPAS)

to control the accountability of property and equipment owned, leased, or

loaned to the organization. Coordinated and controlled acquisitions,

authorizations, and all cataloging /identification actions prior to

releasing assets to Hand Receipt Holders (HRH. Provided logistical support

for a headquarters and four field units of over 105 Hand Receipt Holders

(HRH). Processed site supply requisitions, reviewed to ensure

completeness, and ensured corporate policies were met. Collected

supporting documentation from sites to certify compliance with corporate

guidelines. Renewed service contracts on site equipment and provided

readings to vendors and Logistics Specialist to validate usage. Managed

$10,000 monthly budget for supplies and equipment using Microsoft Money

software. Assumed the additional task of maintaining inventory of office

supplies and equipment and provided security for those assets.

Claude E. Gibbs Jr. 3

Office Team Washington, DC 20004

Administrative Assistant

03/2000 - 04/2001

Meticulously managed the electronic calendars for a Senior Executive

Service Director, staff, and conference room scheduling executive meetings,

and appointments using Microsoft Outlook. Coordinated travel arrangements

for 14 staff members to attend meetings, and national conferences, which

included making airline, car, and hotel reservations, issuing tickets and

vouchers, and handling paperwork for reimbursement of expenses.

Unemployed 11/1998 - 03/2000

United States Air Force, Various Assignments 01/1984 -

11/1998

Performed Item and monetary accounting, inventory stock control, financial

planning, and funds control. Computed requirements, determined allowances,

and researched and identified supplies and equipment requirements.

Provided support to maintenance activities. Coordinated with maintenance

activities on repairable component repair actions, controlled and issued

bench stock property. Obtained material required for equipment

modification, periodic component exchange,

and bills of materiel in support of maintenance. Accounted for all items

contained in mobile spares kit configurations. Performed administrative

and management functions. Managed procedural application of manual or

automated inventory control actions. Computed and accumulated data for use

in analysis. Developed work standards, methodology, and scheduled tasks.

Completed inventories and ensured timely completion of discrepancies.

Prepared, analyzed, and evaluated reports, procedures, and policy data.

Rendered outstanding customer service. Inspected inventory management

activities. Periodically inspected activities for compliance with

policies, procedures, directives, and for accuracy. Reported

inefficiencies to supervisors, leadership, and senior management.

Recommended corrective actions to improve operations. Evaluated supply

efficiency and equipment management activities. Used management products

to assess accounts. Utilized automated supply systems to include Standard

Base Supply System (SBSS) and data processing equipment. Supervised staff

of 16 and below for a period of 10 years.

EDUCATION

Columbia Southern University, Orange Beach, AL 36561, Bachelors of Science

Degree in Business Administration with a Concentration in Human Resources,

March 2011

Columbia Southern University, Orange Beach, AL 36561, Associate of Applied

Science in Business, July 2009

PROFESSIONAL TRAINING

Defense Medical Logistics Supply Support (2006)

Eureka 2004

Defense Property Accountability System (DPAS) Basic Plus 2004

Defense Property Accountability System

(DPAS) 2004

Air Force Institute of Technology Statistical Process Control Workshop

Langley AFB, VA 1997

Benchmarking Langley AFB, VA 1997

Inventory Management Journeyman Career Development Course 1995

Inventory Management Supervisor Career Development Course 1988

Inventory Management Specialist Career Development Course 1984

Standard Base Supply System 1984

Inventory Management Specialist Course Lowery AFB, CO 1984

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