Customer Service Manager

Joseph Roldan

**************@*****.*** **** N. Harding Ave.

Cell: 773-***-**** Chicago, IL 60647-4613

Education

University of Illinois at Urbana-Champaign

Fall 2009 - Spring 2013

Bachelor of Science in Molecular and Cellular Biology

GPA: 3.36/4.00

Laboratory Experience

University of Illinois at Urbana-Champaign

Fall 2009-Spring 2013

MCB 301 - Experimental Microbiology

MCB 253 - Experimental Techniques in Molecular Biology II

MCB 251 - Experimental Techniques in Molecular Biology I

MCB 247 - Human Anatomy and Physiology Lab II

MCB 245 - Human Anatomy and Physiology Lab I

Student

. Worked in a laboratory setting and performed several

techniques such as ligation, cloning, gel electrophoresis,

SDS-PAGE, polymerase chain reaction, plasmid restriction

mapping, western blotting, actin staining, genetic

regulation, and working with cadavers/dissection.

Relevant Course Work

Molecular and Cellular Basis of Life Molecular Genetics

Cells, Tissues and Development Human Anatomy and

Physiology I

Biochemical and Physical Basis of Life Human Anatomy and

Physiology II

Introduction to Neurobiology Cancer Cell Biology

Mechanisms of Human Disease Human Metabolic Disease

Professional Experience

Sears Holdings Corporation - 4730 W. Irving Park Rd. August 2008 -

August 2012

Supervisor/Manager of Men's Apparel: Alvin Owens

Cashier/Merchandise and Customer Assistant

. Worked as a cashier, handling monetary gains and assisting

customers in their transactions

. Served as a merchandise and customer assistant, helping

customers find their desired apparel and restoring the store

to a respectable condition for the following business day

Dunkin Donuts - 6001 W. Addison St. August 2007 - September 2007

Manager/Supervisor: Manraj

General Employee

. Assisted other employees in duties such as preparing coffee,

breakfast sandwiches, customer service, and facility

maintenance

Activities/leadership

Basketball Band University of Illinois at Urbana-Champaign

January 2009 - May 2013

Active Member of the Trumpet Section

. Engaged in performances at men's home basketball games at

Assembly Hall

. Performed at road events such as Fighting Illini basketball

at the United Center in Chicago

. Impacted the community via various performances

Marching Illini University of Illinois at Urbana-Champaign

August 2010 - December 2012

Active Member of the Trumpet Section

. Marched at all home football games here on campus

. Performed for thousands of fans at Memorial Stadium and

Assembly Hall

. Annually competed in Illinois Marching Band Championships

(IMBC)

. Performed at Chicago Bears 2012 Home Opener; participated in

numerous activities and performances for the community

Volunteer "The Caring Place" of Carle Hospital

January 2012 - December 2012

. Cared for children at day care center while family was away

. Maintained an organized and clean environment for the

children to operate in

. Assisted with food services, coordinated activities and

participated in substantial child interaction

. Helped foster a positive facility and attitude through

leadership and other services

Volunteer Northwestern Memorial Hospital

July 2012-Current

Honors/awards/skills

President's Award

2009 - 2013

Dean's List Member

Spring 2011

General Assembly Scholarship

2009 -2013

Proficient in Spanish and Microsoft Office

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