Customer Service Manager

Deidre Hammond

Vadnais Heights, MN / 651-***-**** / *************@*******.***

http://www.linkedin.com/pub/deidre-hammond/19/841/33

Professional Summary

Leadership, Communication, Creative Problem-Solving, Flexible, Adaptable, Planning and

organizationally skilled. Knowledgeable in Computer and Technical programs, and Analytical

research.

Exact Staff Inc

Business Development and Staffing Manager 01/2013

Perform HR Recruiter and Generalist duties for current and potential employee's. Update

employee data in system. Update job descriptions according to client and position. Placed job

ads, searched job boards for qualified candidates, Contacted, interviewed, and made job

offers. Performed E-Verify on new candidates, referred for drug screening. Walked all new

hires through the hiring process and orientation.

Research potential clients within demographic regions and industries. Acquire new clients

using cold calling and interfacing with all levels of management to locate appropriate decision

makers.

Trusight 12/2012 – 01/2013

Reference and Background Investigations

Organize and schedule the work to meet customer/contract requirements and metrics.

Conduct security and pre-employment background investigations to determine the suitability

and qualifications of individuals based on contract requirements

Conduct record checks with Federal, State, and County law enforcement agencies.

Personal and professional references and confirm education records

Communicate with the Managers, Team Leaders, and Team members.

Aerotek (3M Company, St. Paul) 5/2012 – 12/2012

Procurement Analyst

Generate daily/weekly/monthly internal and external team reports

Review data generated against contracted documents

Verify audit plans for departments as requested on contract documentation records

Report audit results with attached summaries as completed

Review and update audit plans as directed

Primary Products 2/2011 - 5/2012

Account Manager

Outside sales: Distribution of Disposable Medical Products / Disposable Gloves

Generate Sales Reports

Answer inbound calls

Process orders

Accounts payable

Perform all duties using standard office equipment

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Kocina Branding and Marketing Companies 6/2010 – 11/2010

Human Resources Intern

Assisted with daily HR department and Administrative Assistant functions

Posted requisitions on Job Boards, Reviewed resumes and Made Job Offers

Interviewed applicants, verified reference and background checks, made job offers

Organized and maintained employee files

Attended Job Fairs at Colleges and Universities

Coordinated employee/intern schedules

Assisted with company classes

Assisted in Coordinating Events for Midwest Events and Expos Division

Assisted with other administrative duties as assigned

Imperial Ceilings and Walls 5/2010 – 12/2010

Administrative Assistant

Photographed before and after photos

Updated company portfolio, marketing brochures, and external WebPages

Assisted with scheduling employees and jobs, recorded material inventory

Run company errands and other administrative duties as needed

Adecco (3M Company, St. Paul) 3/2007 – 5/2010

Customer Service Line Lead

Line lead support for 13-3M Divisions.

Food Service trades inside sales communications support.

Data entry and phone sales

Pre-qualifying sales leads

New Hire trainer and coach for new processes and projects

Update training and department process manuals

Generate and distribute monthly service level and sales leads reports

Adgraphics 3/2000 – 7/2004

Customer Service Representative and Sales Assistant

Large Account Sales Manager

Inbound customer service

Updated client account information, and order entry.

Managed: Sand and laser etching, large quantity and special production orders.

Human Resource Assistant (Spring of 2001)

Managed sourcing, recruiting, interviewing of candidates

Extended job offers

Managed on boarding process for 100+ seasonal employees

Distributed benefit information and answered employee questions

Education:

St Paul College, St Paul, MN

Human Resources Management - HR Certificate in 2010

University of Northwestern College – St. Paul, MN

Business Management BS – May 2015

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Computer experience suppliment:

Computer Program Experience:

MS Office Professional 2010 PeopleSoft ABM Oracle CRM

QuickBooks 2010 AS400 SOPE SAP/BOXI

Business Objects Reporting SharePoint Avaya Manager

LotusNotes GoldMine Quicken 2008

HR Task Manager Lawson IBM Siebel OnDemand

DISC System Software Siebel Enterprise CRM QV Sara AccessPoint

GCMS Advanced C# HTML5

CMS/CSMS/COMS (Certified) PRIZM E-Empact

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