Customer Service Quality Assurance

Strawberry N. Isaac

*** ******** ****** *****, ** 10474 Cell: 347-***-**** ***************@*****.***

Education

Expected Graduation: 6/2014

Borough of Manhattan Community College

Major: Liberal Arts

Qualifications & Skills

Ability to work efficiently and meticulously in fast paced environment

Detail oriented with emphasis on accuracy and quality

Proficient in Microsoft Office Application including Word, Power Point and Excel

Professional Experience

Northern Manhattan Perinatal Partnership, Inc. New York, NY

11/2010-Present

Data Entry Receptionist

Greet clients and refer them to appropriate staff members, answer phone, route calls and take messages,

distribute incoming mail, prepare outgoing mail including bulk mail

Support in organizing monthly program meetings, bi-monthly case conferences and quality assurance

activities, quarterly consortia meetings, forums, workshops, and other duties assigned by Supervisor

Type fiscal and correspondence, memorandums, and meeting minutes

Maintain files, record keeping and facilitates special event registration and execution

City University of New York - Baruch College New York, NY

9/2009-9/2010

College Assistant/Academic Advisement

Efficiently answered phones and directed all incoming calls

Screened and assisted all students with appointment needs regarding registration, academic advisement and

graduation requirements, assisted in coordinating and executing various student events including orientations

and seminars, typed letters, memoranda, charts and other similar materials

Maintained clerical library work, such as sorting and shelving files and data entry

City University of New York- Baruch College New York, NY

7/2009-6/2009

Office Intern/Undergraduate Admissions

Trained all new staff to properly engage and respond to student needs including conducting tours

Responsible for successfully developing training workshops for incoming freshman and transfer students to

ensure the new student body was aware of all clubs, activities and college policies

Registered students as well as other administrative and programmatic duties as needed

Bronx River Alliance New York, NY

3/2009-6/2009

Outreach Assistant

Provided exemplary administrative support to Outreach Coordinator including managing calendar and

coordinated meeting needs including preparation of agendas, provided superb customer service in promptly

responding to various telephone, email and visitor inquiries,

Promoted and marketed events to encourage community support and involvement in the Bronx River Alliance,

managed office duties such as ordering equipment, food and general provisions for events

Generated reports to monitor influx and outflow of volunteer program for statistical purposes

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