Customer Service Sales

Objective

To be an asset in a fast growing establishment imparting my core

competencies positively to its values and people. In order to gain

competitive advantage in its market share and achieve the set goals and

objectives.

Experience

. Monitor compliance with health and fire regulations regarding food

preparation and serving, and building maintenance in lodging and

dining facilities.

. Monitor food preparation methods, portion sizes, and garnishing and

presentation of food to ensure that food is prepared and presented in

an acceptable manner.

. Count money and make bank deposits.

. Schedule and receive food and beverage deliveries, checking delivery

contents to verify product quality and quantity.

. Monitor budgets and payroll records, and review financial transactions

to ensure that expenditures are authorized and budgeted.

. Maintain food and equipment inventories, and keep inventory records.

. Establish standards for personnel performance and customer service.

. Direct and coordinate the activities of employees engaged in the

production.

. Confer with other supervisors to coordinate operations and activities

within or between departments.

. Plan and establish work schedules, assignments, and production

sequences to meet production goals.

. Inspect materials, products, or equipment to detect defects or

malfunctions.

. Conduct employee training in equipment operations or work and safety

procedures, or assign employee training to experienced workers.

. Interpret specifications, blueprints, job orders, and company policies

and procedures for workers.

. Keep records of employees' attendance and schedule hours worked.

. Read and analyze charts, work orders, production schedules, and other

records and reports to determine production requirements and to

evaluate current production estimates and outputs.

. Formulate, direct and coordinate marketing activities and policies to

promote products and services, working with advertising and promotion

managers.

. Identify, develop, or evaluate marketing strategy, based on knowledge

of establishment objectives, market characteristics, and cost and

markup factors.

. Evaluate the financial aspects of product development, such as

budgets, expenditures, research and development appropriations, or

return-on-investment and profit-loss projections.

. Develop pricing strategies, balancing firm objectives and customer

satisfaction.

. Compile lists describing product or service offerings.

. Initiate market research studies or analyze their findings.

. Use sales forecasting or strategic planning to ensure the sale and

profitability of products, lines, or services, analyzing business

developments and monitoring market trends.

. Coordinate or participate in promotional activities working with

advertisers, or production managers, to market products or services.

. Consult with buying personnel to gain advice regarding the types of

products or services expected to be in demand.

. Maintain and develop positive business relationships with a customer's

key personnel involved in or directly relevant to a logistics

activity.

. Develop an understanding of customers' needs and take actions to

ensure that such needs are met.

. Direct availability and allocation of materials, supplies, and

finished products.

. Collaborate with other departments as necessary to meet customer

requirements, to take advantage of sales opportunities or, in the case

of shortages, to minimize negative impacts on a business.

. Protect and control proprietary materials.

. Review logistics performance with customers against targets,

benchmarks and service agreements.

. Develop and implement technical project management tools such as

plans, schedules, and responsibility and compliance matrices.

. Direct team activities, establishing task priorities, scheduling and

tracking work assignments, providing guidance, and ensuring the

availability of resources.

. Report project plans, progress, and results.

Employment History

Davids Bridal Inc.

North Charleston, SC.

Alteration Specialist

March 2007 to Aug. 2013

Waffle House

Charleston, SC

Manger-in-Training

Aug. 2009 to Nov. 2009

Dial America Marketing

North Charleston, SC.

Telephone Service Representative

Sept. 2006 to March 2007

Robert Bosch Corporation

North Charleston, SC.

Customer Logistic and Planning Associate

July 2005 to Sept. 2006

Education

Walden University

Online

Doctoral Business Administration (Leadership)

Dec. 2013

Southern Wesleyan University

Charleston, SC.

Masters of Science Management

Dec. 2007

Yaba College of Technology

Lagos, Nigeria

Bachelors of Science

Nov. 2001

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