Customer Service Sales

Ryan T. Van Dusen

***** ******* *** ( Apple Valley, MN 55124 ( (952) 454-

**** ( **********@***.***

EDUCATION B.A. in Business Economics: Finance emphasis

December 2010

Saint Cloud State University

GPA 3.0

Worked full-time while enrolled full-time

Honors: Dean's List

SKILLS & Proven ability to multi-task and meet deadlines in a fast-paced

EXPERTISE environment

Exceptional communication and collaboration across departments

Ability to gather and analyze information from multiple sources

Proficient in Microsoft Word, PowerPoint, Access, MS-DOS-highly

proficient in Excel

Proficient in financial management software (MSP, GEM, RM Client,

GTA and EAS)

EXPERIENCE Green Tree Financial

Saint Paul, MN

Financial Analyst

2011- Present

Serve as point of contact between multiple leading insurance

companies

Manage accounting books for 44,477 loans, ensuring Federal

regulations are met

Analyze trends from multiple systems to roll out reports

Improved billing process by streamlining vendor communication

Create training and resources for new policies and procedures

Ensure accuracy of monthly financial statement sent to upper

management

Led 7 temps in an automatic termination project resulting in

completing a month earlier than projected

Wells Fargo Home Mortgage

2010 - 2011

Loan Servicing Specialist

Minneapolis, MN

Reviewed 130-140 loans per day-20% above standard-with > 95%

accuracy

Managed billing and payment to ensure health of 800K loans

Actively involved in creating more efficient processes by

developing a user friendly access database tool

Collaborated with 5 analysts on multiple projects simultaneously

Issued department payroll and refunds daily totaling over 15k per

day for 5 separate departments

Premier Tree Service

2009 - 2010

Sales Manager

Fridley, MN

Garnered 105 new clients and $126K in door-to-door and phone sales

Recognized by management for superior sales trend and customer

satisfaction

Managed 4 sales team members, providing training and performance

management

LA Fitness

2007-2009

Customer Service Representative

Apple Valley, MN

Managed clubs evening operations

Monitor club security

Ensure customer satisfaction by providing a safe clean workout

environment

Led 5 peers in "Grand opening" promotional event.

PERSONAL Eagle Scout

year

Sports enthusiast-pitcher, center-fielder, coach, and Football fan

Almost died 4 times by the age of 4

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