Manager Engineer

Debra Miller

*** *. ****** **., **********, Ohio 43315

*******@********.**.*** • 740-***-****

Qualification Highlights

• Commended for dedicated work ethic and rewarded by steady promotions and training in all

aspects of work.

• Competent using software including: Windows, Word, PowerPoint, Excel, E-mail, and the Internet.

• Effective management, technical, and supervisory skills.

• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and

punctual.

• Use clear, concise communication skills in conjunction with organizational skills to perform daily

duties.

• Work well as a team member or independently.

• Met or exceeded all performance goals to date.

• Resourceful, energetic, competent, multi-task and results-oriented.

• Great problem solving skills.

Employment History

CenturyLink, (formerly Qwest Communications), Dublin, Ohio

1/1998 to 2/2012

Customer Serv. Rep/Network Provisioning I, II, III/Sr. Engineer/Sr. Planner/Lead Planner/Engineer II

Direct link between customer, wholesale support and other internal departments.

Educated, informed and trouble shot customers issues ensuring customer satisfaction.

Research and report any external discrepancies in billing, network and computer malfunctions.

Responsible for maintaining sufficient capacity on the access network, determining where new

access systems were needed, and optimizing the network in order to decrease monthly recurring

costs.

Completed the network design plans for managing traffic and transport between company and

customer.

Monitoring trending reports for bandwidth and port growth to proactively forecast exhaust.

Sought out most feasible, cost effective plan for relief, then created and issued orders accordingly.

Helped to reduce our Access cost and negotiating a $16M savings.

Access systems ordered based on trended usage requirements.

Department of Corrections, Marion, Ohio 1991 to 1997

Unit Secretary/Case Manager

Typed all correspondence for unit management staff, e.g. psychological and social reports,

pre-parole plans, medical reports, etc. all confidential in nature. Compose and respond to

routine unit correspondence for staff signature. Receive, review and distribute all incoming

unit mail, correspondence, directives, etc. Provided clerical support for all unit functions,

unit meetings and programs. Research case files, compile data, perform general clerical

tasks, e.g. answer phones, and file in unit and institution record office. Maintained our unit

files, answered inquiries and fulfilled requests in areas that didn’t require personal attention

of Unit Manager.

As a Case Manager, assisted in developing and implementing social/treatment programs

within the unit in coordination with other departments/areas. Develop and implement

individual treatment plans within the unit. Prepare reports, complete forms, and correlate

data as needed including classification documents, admission summ aries, follow up

interviews, pre-parole summaries, etc. Provide counseling and guidance as needed.

Develop and maintain contact and act as liaison between institution and governmental

agencies representatives, community organizations, County Human Service Agencies and

the general public. Respond to inquiries and interface with courts and other law

enforcement agencies regarding status of inmates. Assist in the administration of inmate

orientation programs for the unit, assist in training employees and i nmates and assign

supervision for both. Copy and compile parole packets and send to appropriate county and

state facilities. Maintain and develop files and records on inmates assigned to my caseload

including participation records. Responsible for volunteer programs and following the

administrative regulations as mandated by the state.

Education

Highland High School, Sparta, Ohio Diploma in 1972

H.S., Business Office Education

Received the below training while working for the Department of Corrections:

Hostage Negotiations Training, October 1996

Correctional Supervision, August 1996

S.O.S., Effectiveness in the Workplace, June 1996

Quality Services Through Partnership, March 199 5

Skills

• Commuications

• Proficient PC users with vast experience using Windows operating systems.

• Know telecom systems and software, including TIRKS, CORE, LEC websites and systems used for

billing.

• Creative problem solver.

• Able to manage multiple projects and tasks under strict deadlines.

• Strong verbal and written communication skills.

• Hard working, loyal and willing to help teammates.

• Proven ability to reduce cost.

• Can comprehend and retain information quickly.

• Solid organizational and time management skills.

• Enjoy establishing and maintaining positive working relationships.

• Ability to work independently in a fast paced environment.

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