Customer Service Registered Nurse

Professional Profile

Nevada licensed Registered Nurse with a desire to hone skills and improve

patient care and quality of life. Key strengths include: Fluent in English

and Vietnamese, experience working and collaborating with diverse groups of

people, possess strong organizational skills, critical thinking, and

adaptable to change.

Education

Augustana College, Sioux Falls, SD, Bachelor of Arts in Nursing

May 2013

. Leadership in Professional Nursing, International Internship, Quito,

Ecuador

o Applied critical thinking and leadership skills to serve more

than 400 patients in remote villages of the jungle

o Implemented quality patient care while in the emergency

department of Hospital Metropolitano

o Presented PowerPoint of Quality and Safety Education for Nurses

(QSEN) competencies to nurse managers and other healthcare

professionals at Hospital Metropolitano

Southeast Technical Institute, Sioux Falls, SD, Certificate, Surgical

Technology July 2008

Clinical Educational Experience

Avera McKennan Hospital and University Health Center, Sioux Falls, SD

. Maternity unit

o Prepared thorough patient analysis, performed postpartum and

newborn assessments, maintained charting, safely administered

medications

o Educated new parents on self-care and newborn care

Avera Behavioral Health Center, Sioux Falls, SD

. Adult non-acute unit

o Conducted one-on-one sessions with patients, administered and

educated on medications

o Attended group therapies such as: goals group, cognitive

behavioral therapy, dialectical behavioral therapy, chemical

dependency therapy, music therapy, coping skills, art therapy

Sanford USD Medical Center, Sioux Falls, SD

. Orthopedic, neurology, pulmonary, renal, medical/surgical, and

pediatric unit

o Provided quality patient care based on evidence-based practice

and QSEN competencies

o Performed an in-depth patient analysis, completed head-to-toe

assessments, maintained proper charting, safely administered

medications, and provided patient teaching

Leadership Activities

Augustana Nurses Student Association

Contributed to health education and awareness in the Augustana

community

. Executed a two-day bone marrow donation drive; successfully registered

and educated 125 students

Peer Student Mentor at Augustana College

. Guided incoming students to achieve academic success at the collegiate

level

. Counseled students on learning effective time management and

strengthening study techniques

Pinning Graduation Ceremony Coordinator

. Actively involved in organizing the Honorary Nursing Graduation

Ceremony

. Communicated amongst 52 students and 7 faculty members to successfully

coordinate the senior class picture and video PowerPoint presentation

Big Brother Big Sister

. Provided ongoing support and mentoring to an eight year old girl from

a dysfunctional family on government assistance

. Encouraged 8-13 year old girls to make good life choices and to help

develop their self-confidence

The Banquet

. Facilitated blood pressure / blood glucose screenings and provided

health education to the homeless and the poor community in Sioux

Falls, SD

. Served food and gathered in fellowship to demonstrate an act of love

and hope

Sales and Customer Service Experience

Verizon Wireless Wireless World May 2009 -

July 2013

. Wireless Sales Specialist

o Lead orientation and training for new employees to meet Verizon

Wireless' standards

o Demonstrated customer service skills by analyzing current plan

and services and advise new plans to better suite the customer

o Obtained monthly goals in sales performance by selling with

integrity. The monthly goals include selling 90% smartphones and

50% protection plans from total contracts

o Efficient in quality decision making in fast-paced environment

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