Manager Customer Service

RONDA HALEY

**** ************ **** ******* *****, KY 42010 270-***-**** **********@****.***

Experienced and dedicated Human Resources Professional passionate about developing strong employee relations

and exceeding organizational goals. Comprehensive experience in recruitment and retention, conflict resolution,

training, and benefits administration. Proven ability to collaborate with senior management to conduct strategic

planning to support and further corporate goals. Solid reputation implementing successful policies and procedures

that positively impact corporate profitability, employee satisfaction, and overall productivity. Superior training,

facilitation, and management development skills. Adept at problem solving, decision-making and self-motivation.

Focused, organized and detail oriented with highly regarded interpersonal skills. Able to provide appropriate

counseling on a wide variety of concerns; sensitive to cultural and diversity issues.

CORE COMPENTENCIES

• Employment / Labor Laws • Payroll Processing • Background Checks

• Recruiting, Screening, Hiring • Workers’ Compensation • Policy Design & Administration

• Training and Development • Operations Management • EEO Compliance

• Benefits Administration • Confidential Record Keeping • Individual Counseling

• Disciplinary / Termination • Employee Relations • Events Planning

Procedures • Regulatory Compliance

CAREER HIGHLIGHTS

• Actively drove organizational vision of social responsibility through United Way, various back to school events,

and community events. (Pamida, 2002-2009)

• Served as District Trainer working with executive leadership, operational management and hourly employees.

Instructed an average of 15 classes annually (Target, 1993-1996; Pamida, 2004-2009).

• Served on inaugural Regional Safety Committee. Reduced workman’s compensation claims in two districts by

50% in first year (Mervyn’s, 1999-2000).

• Successfully recruited, interviewed and hired personnel, including opening 3 new stores (Target, 1990-1995).

Promoted 8 team members to executive positions in two years (Target, 1994-1996).

• Developed and coordinated two major community service projects resulting in 200-500 employees volunteering

for Paint-the-Town and Day of Giving events. Both received special recognition in the Dayton Hudson Annual

Report (Target, 1993-1996).

PROFESSIONAL EXPERIENCE

LOWE’S

2010 – Present

Human Resource Manager (2011-Present, Madison, TN)

Assistant Store Manager (2010-2011, Bowling Green KY)

• Oversee all HR functions, including strategic planning, staffing, scheduling, training, benefits

administration, employee relations, management development, and performance supervision.

• Serve as expert resource for store managers dealing with difficult or sensitive employee

issues. Investigate disputes while protecting the confidentiality of the affected parties.

• Ensure compliance with company policies and safety procedures, as well as all federal, state

and local labor laws, including ADA, FMLA and FLSA.

• Member of store management strategic planning team. Participate in weekly meetings to

review progress and advise leadership team on all HR related issues, establish consistent

practices to maintain high morale and employee retention, and deliver training/coaching to

management team in key HR areas.

• Serve as coordinator for United Way, Lowe’s Heroes, and various community events.

• Utilize Labor Management System, People Soft and Genesis software programs.

RONDA HALEY Resume, Page 2

PROFESSIONAL EXPERIENCE, continued

ALLEN COUNTY AGENCY FOR SUBSTANCE ABUSE, Scottsville, KY

2009

Executive Director

PAMIDA, Scottsville, KY

2002 – 2009

Store Team Leader

KMART, Westland, MI

2001 – 2002

Store Team Leader

MERVYN’S, Taylor, MI

1997 – 2001

Store Team Leader

OFFICE MAX, Livonia, MI

1996 – 1997

Store Team Leader

TARGET, Farmington Hills, MI

1988 – 1996

Operations Team Leader (1996)

Merchandise Team Leader (1995)

Assistant Store Team Leader (1992-1995)

Customer Service Manager (1991)

Human Resource Manager (1988-1991)

EDUCATION

LINDSEY WILSON COLLEGE, Columbia, KY

Bachelor of Arts in Human Services and Counseling

• Recognized for Academic Excellence

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