Customer Service Project Manager

Nicole McMenamin

*** ******* *** *************@*****.*** Phone: 267-***-****

Hatboro PA 19040

. Knowledgeable and dedicated human resource professional with experience

in payroll and benefit development as well as administration,

recruitment, retention, project management, employee relations and

compliance. Extensive experience with aligning strategic management

goals between business units and/or new locations obtained through

mergers and acquisitions.

. Experienced implementation specialist with demonstrated success at

developing programs related to employee engagement, policies,

orientations, development, safety, training, and recognition. The

ability to maintain, improve and expand on already established programs.

. Senior Professional in Human Resources (SPHR).

Areas of Expertise and Knowledge

HR Partnership Business Development OSHA & Safety

Teambuilding & Training Multi State HR & Compliance

Employee & Labor Compensation Law Compensation & Payroll

Relations Benefit Renewal & Open

Onboarding & Recruitment Enrollment HRIS & System

Mergers and Acquisitions Implementations

Benefit Administration

Systems and Programs

Sage Abra Empower by ECI ADP Workforce Now &

TimeStar Galaxy ADI Time Pay Expert

Work Life Manager E-Verify Crystal Reports

Beneration aka

EBenefits Partner

Professional Experience

Schiller Grounds Care, Inc. 2011 to Present

HR Generalist

. Works together with all staff and managers to develop creative solutions

and improvements in a lean manufacturing environment encompassing

multiple organizations, plants and bargaining units.

. Currently spearheading our companies Get Social Program which is not only

working directly with managers and employees to increase employee

engagement but to branch into the social networking arena from marketing,

sales and HR perspective. Two flourishing segments of this program is

our Social Committee which helps to remind business partners and

employees it is important to have fun, and our Innovation Seminars that

are helping employees to work together while trying to develop out of the

box thinking.

. Providing guidance and advice for business leaders to help decipher or

reach their goals, while observing metrics and trends, developing or

improving needed programs, business objectives, or policies. Coordinated

with staff across multiple locations to streamline and consolidate

redundant processes and procedures.

. Successful launch of multiple safety initiatives, including comprehensive

safety training along with designing and implementing a safety incentive

program. Safety Committee Chair from July 2011 to present.

. Streamlined and updated payroll processes and procedures in addition to

implementing new cost cutting time and attendance systems and record

keeping. Responsible all payroll process, administration and time and

attendance.

. Recruiter for all seasonal, technical, production and office staff.

Updated and reinvigorated the recruiting and hiring processes as well as

on-boarding and orientation programs.

. Responsible for staggered open enrollment periods and processes for

multiple companies, locations and bargaining units. Responsible for all

HR and Payroll functions including benefit administration, 401K, HRIS

management, compliance, audits, workers compensation, employee/labor

relations, investigations and employee satisfaction and team building

programs.

. Successfully coordinates the front-end of office, including managing and

training staff.

Gateway Funding, DMS L.P. - Horsham, PA 2007 to 2011

Human Resources and Payroll

. Created procedures and policies for a growing company that relied heavily

on recruitment and expansion. This included implementing multiple direct

communication programs within a corporate office to increase the

efficiency within departments. Worked as a team establishing and

transitioning the company's goals, guidelines and procedures as it

developed.

. Established and trained on onboarding procedures as well as training

programs for new employees. Over time, transitioned recruitment process

to an in house applicant program that streamlined the hiring process.

. Helped to establish training programs open to the public specific to

individuals that wanted to learn about a career as a licensed mortgage

originator. The courses included guest speakers and specifically

designed trips into the field. This guided students to become highly

trained professionals and obtain their mortgage originator's license.

. Established HR missions and policies encouraging a customer satisfaction

approach to working with internal and external representatives. Helped

to create a department that possess a clear focus on supporting branch

locations. It also acts as liaison between the location's goals and the

corporate office.

. Coordinated successful transitions between multiple HRIS systems,

including multisystem history migration.

. Frequently transitioned 200 applicants in a calendar month. Continuously

acted as lead with merger and acquisitions of small to midsized

companies.

. Successfully ran and coordinates the front-end of office, including

managing and training staff directly.

Delta Market Research, Inc. - Hatboro, PA 2001 to 2006, 2008

Supervisor/Trainer - concurrent with other employers

Previous Positions: Monitor, Field Work Administrator, Tele-research

Technician

. Managing 30 plus employees in a call center environment. Completed

research studies for clients relating to medical research studies,

consumer products, amusement parks and nonprofit organizations.

Responsible for employee scheduling and assisting with payroll.

Continually met time frames and quotas set by external clients.

. Responsible for employee orientation and training. Encouraged employees

to meet and exceed their quota requirements through employee

acknowledgement programs. Assisted in overseeing the handling of

client/respondent problems and complaints.

. Organized and administered in store demonstrations and surveys for

clients testing products and concepts, including product placement,

samples, and follow up studies.

. Retained in 2008 to increase productivity and ensure employee and company

compliance in regards to FLSA.

Language Services Associates - Willow Grove, PA 2004 to 2005

Interpretalk Coordinator

. Providing businesses and organizations with telephonic bilingual support.

Including: language identification, providing interpreters, scheduling

requests, client problem solving and assisting coworkers to provide

excellent customer service.

. Working with staff members in training tasks, work floor problems, and

assisting others with scheduling and other client problems/complaints.

Community Involvement

Valley of Fear and Original Haunted Hayride - Feasterville, 2003 to Present

PA

. Assists in organizing, training and scheduling of employees and

volunteers for annual haunted event. Throughout the year promotes

hayride through community events and public relation activities to

increase awareness of Valley of Fear. During the season participants as

a haunter, customer service, or cashier. =

Make Every April Better - Horsham, PA 2012 to Present

Event Coordinator

. Currently helping to launch a fledgling charity. Working to raise

awareness of the foundation while organizing and coordinating events in

various communities including 5K fun runs, dining events, charity

dinners.

American Cancer Society's Relay for Life - Horsham, PA 2001 to 2009

Team Recruitment and Retention Chair

Previous Positions: Training Administer, Project Manager, Volunteer

Coordinator, Team Captain

. Recruited and organized volunteers to work at an annual 24 hours walk-a-

thon. Attended multiple conferences and spoke about ways to involve the

youth, and the advantages of including them in the community.

. Continual development of fundraising and recruitment programs. Developed

and presented demonstrations for businesses, organizations and schools to

inform them of their potential roles in Relay for Life.

Education and Recognition Awards

Western Governor's University

Completing final semester for a BA in Human Resource Management and

continuing through to MBA expected graduation date is 12/14

Volunteer Leadership Recognition Award and Rotary Recognition Award

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