Customer Service Medical

KRISTINA GRIMM

**** **** ***, ************, ** **635

814-***-**** ********@*******.***

EXPERIENCE

UPMC Bedford Memorial Hospital, Pennwood Family Medicine Medical Abstractor

**/** – 03/13

Primarily responsible for the implementation of the EpicCare electronic medical system into nine physician

offices to transition the offices from paper to electronic medical records. Responsibilities included records

collection and review of individual files, data extraction, and document scanning. Communicated with

EpicCare medical abstractors to ensure quality data abstraction and reported discrepancies. Attended monthly

meetings to ensure efficient and timely abstracting among employees, discuss discrepancies and provide

effective issue resolution. Communicated with physicians and medical staff at multiple locations regarding

medications and procedure questions to ensure accuracy of the electronic record.

Nason Hospital Quality Analysis and Medical Reception Intern

11/11-12/11 & 2/12-3/12

Successfully completed two internships in quality analysis and medical reception, which included the review

of patient appointments and records to ensure accuracy; transferring appointments from MedAssist to

Eclinical; and scanning physical documents into the electronics records system. Efficiently performed

abstraction, purging, and reorganization of over 122,000 patient records.

Dr. Bert Altmanshofer, DPM Podiatric Nurse Assistant & Receptionist

6/11 – 8/11

Provided exceptional service to patients and the physician including, but not limited to, front office reception,

chart maintenance and abstraction, prepared injections, and provided after care instructions to patients.

Bart’s Catering Assistant Manager

4/10 – 10/10

Client development, sales, and budgeting for events up to $100,000. Managed a team of up to 15 employees,

including work assignments, payroll, cost control and events management.

Altoona Hospital Volunteer/Assistant

1/09 – 6/09

Responsible for the transfer of documents to appropriate work stations. Designated detailed task instructions

to other volunteers and compiled required task completion reports on a daily basis.

Thompson Pharmacy Pharmacy Customer Service

1/08 – 11/08

Primarily responsible for customer service to pharmacy patrons; maintained and updated pharmaceuticals

database on a daily basis. Calculated and filled prescriptions per pharmacist’s orders and ensured prescriptions

were maintained in a secured and properly conditioned environment.

EDUCATION

Davenport University Grand Rapids, MI

Bachelors in Specialized Technology, Health Information Management, Predicted Date: 08/13

South Hills School of Business and Technology Altoona, PA

Associates in Specialized Technology, Health Information Technology, 06/12

SKILLS

Proficiency in:

MS Office SOAPware SQL MedAssist EClinical EDM EpicCare MS4 Financial

ChartScript

• •

Quality skills in maintaining patient medical Generate work flows in Microsoft Visio

record

• Purging and Abstracting medical records

• Deliver professional presentations

• Release of Information to correspondence

• Communicate budget specifications to customers

• Knowledge of licensing, reimbursement,

• Compliance with HIPAA and OSHA regulations accreditation standards

• Operate under time constraints and proficiency

requirements

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