Customer Service Administrative Assistant

J essica Thompson

**** **** ***. *. 612-***-****

Minneapolis, MN 55423 *******@*******.***

Objective Seeking a position in Customer Service where my extensive experience will be further

developed and utilized.

Qualifications

Familiar with several computer software including Windows XP, Windows 2000, Vista, MS Word

and Excel. Ability to type 45 wpm. Strongly detail oriented & self motivated. Thorough

knowledge of all office equipment. Demonstrated skill in working independently or with a group.

Strong skilled in time management, prioritizing tasks & meeting deadlines. Also able to work

under pressure and be consistent in following procedures.

Professional Experience

12/2012 Current Industrial Warehouse, Atlas Staffing

• Packed items to be stocked on shelves in stockrooms or warehouse

• Examine & inspect stock items for wear or defects

• Assemble electrical or support structures & install components, units, wiring or assembly

casings, using rivets

• Positioned or aligned work pieces or electrical parts to facilitate wiring or assembly

8/2011 10/2011 Customer Service Rep, Medica, Labrador Talent

• Worked in the Center for Healthy Aging call center & utilized on line tools and resources

to effectively resolve customer issues.

• Provided customer service through telephone & email contact for Medica’s Medicare and

individual customers.

3/2010 6/2011 Customer Service, Ameriprise Financial, VOLT

• Independently made outbound phone calls

• Processed web research for non profit organizations

• Responsible for calling schools to verify info

• Transferred info from one Database into another Database

6/2009 8/2009 Administrative Assistant, Quantrix

• Made follow up calls to Appraisers

• Set up appointments & made sure they submitted appraisals on time for Chase Bank

10/2008 2/2009 Customer Service Rep, Advance Collateral Solutions (RELS)

• Set up appointments for brokers for housing appraisal around the US

• Made sure that the inspections were inspected correctly & record everything on all orders

3/2008 9/2008 Administrative Assistant, U.S. Bank (Kelly Services)

• Processed Lost Bond correspondences

• Responsible for all incoming faxes and placed them on an Excel Spreadsheet

• Maintained files, ensured documentation was in order, reviewing documentation for others

• Responsible for identifying replacement and reporting of lost bonds. Initially a lot of

research/data entry to regulatory agencies

1/2008 3/2008 Clerical, ACS (Spherion)

• Filing, light typing and other office activities

1/2006 1/2007 Data Processor, Marquette Financial

• Processed invoices from Trucking Companies as well as indexing invoices that were

scanned into the computer system

• Worked on Excel spreadsheet for Data Entry Groupings

1/2005 12/2005 Data Entry Operator, Insurance Overload Staffing

• Processed Dental and Medical records for CBSA also processed claims for

Cigna Behavioral Health

5/2003 1/2005 Claims Examiner, Express Scripts Inc

• Adjudicate Government, State Agency, and Member submitted claims

• Verified member claim forms, member's eligibility and pharmacy information is complete

and accurate, updating system information as needed

• Process claims according to client specific guidelines while identifying claims

requiring exception handling

7/2002 4/2003 Travel Agent I, Carlson Marketing Group

• Arranged and booked international and domestic travel packages

• Answered customer questions regarding travel specials. Responded to & resolved

customer complaints

• As well as processed customer credit card payments

11/2001 2/2002 Phone Operator, Prudential Insurance Co. (Adecco Temporary Service)

• Answered an average of 200 calls daily from insurance brokers regarding insurance

benefits

• Worked mainly on Microsoft Excel and Windows 95

6/2000 9/2001 Proof Operator, Wells Fargo

• Collected, proofed and processed consumer checks from personal bank accounts

• Processed general office information such as NSF's and Stop Payments

EDUCATION

6/17/2012 Health Info Technology Associate’s, Rasmussen College

2001 Diploma, McConnell School of Travel

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