Customer Service Years Experience
Resume:
DIANA BRANDT
LEBANON, PA *****
********@*****.***
EXPERIENCE:
Over 30 years experience in professional healthcare, over 5 years in providing activities for the
elderly, 5 years experience in providing patient care assistance and administrative support to 16
internal medicine specialists located in the Lebanon area. Most recently supported a busy
emergency department.
EMPLOYMENT
HISTORY:
Good Samaritan Hospital
4th & Walnut Sts.
Lebanon, Pa. 17042
2/24/08 to 7/15/13
Lebanon Internal Medicine Associates
755 Norman Drive
Lebanon, PA 17042
December 2002 - November 2007
Lebanon Valley Brethren Home
1200 Grubb Road
Palmyra, PA 17078
(717) 838 - 5406
1994 - 2000
SKILLS:
Customer service. Attention to financial savings and cost cutting measures. Organization. Detail
oriented. Multi tasking. Work independently.
Physician and management recognition as having excellent communication skills with patients,
residents and their family members.
Extremely dependable, timely, reliable and professional. Assistance to Physicians in insurance
authorizations, checkout, scheduling, patient examinations, ekg’s, listing of patient medications,
recording of vital signs, weight and height.
2 years spent in patient triage phone calls. Assistance to Physicians with various administrative
duties; customer service relations, patient care phone calls, typing, faxing, filing, and other duties
as assigned.
Most recently performed secretarial duties in a fast paced Emergency Department. Answering
phones, scheduling tests, ordering tests, consulting physicians, obtaining medical records, using
office equipment. Various paperwork duties.
Order and maintain forms, office equipment supplies. Call in staff when requested.
Answer ambulance line and county dispatch lines. Enter ambulance arrivals into computer
system.
Receive calls from labs, pharmacy and other departments. Report abnormal test results to
nursing staff and physicians. Take messages from discharged patients.
EDUCATION:
Lebanon Senior High School
1000 South 8th Street
Lebanon, Pa 17042
Graduated with Diploma - 1975
REFERENCES:
Dr.Thomas Clemens
Lebanon Cardiology Assoc.
775 Norman Drive
Lebanon, Pa. 17042
Brenda Burley
31 B Ten Byway
Lancaster, Pa. 17601
Frances Dietrich
2385 Oak St.
Lebanon, Pa. 17042
**********@*******.***
Denise Dellinger
5 Benjamin Circle
Myerstown, Pa, 17067
**********@*******.***
Dr. Joel Gish
Good Samaritan Hospital
4th & Walnut Sts.
Lebanon, Pa. 17042
********@*****.***
Isabel c. Osorio
********@*****.***
iosorio @gshleb
To Whom It may concern:
I am happy to recommend Diana for this position. She is a conscientious and dedicated worker and works well with people. When I
worked with her in the Lebanon Valley Brethren Home for almost 10 years, I was amazed at the lengths she went to, to make life fun and
interesting for the residents. Like when she hauled in bags of cement and made path stones for the garden. And planted lots of flowers
and vines surrounding the wall of the gazebo...all with the residents...it was beautiful.. I know she works well with others but I think
Diana works extremely well alone also. She is filled with a lot of ideas and doesn't need inspiration from others to do her job. She is
always moving forward and bettering herself and the people around her. Diana takes anything she is asked to do seriously and strives to
do her absolute best.
She is a dedicated worker. Even though she has never held a managerial position, I know she would have no problem at all with it
because that is basically what she did in the LVBH as a Therapeutic Recreation Assistant. She was the person in charge to co-ordinate
the activities for the residents on a daily basis, and like I said it was very impressive how she handled it. The residents loved her
activities so much and looked forward to cooking and baking with her, going on lunch dates to restaurants, watching movies and playing
bocci ball, sing-alongs, dancing always something new and exciting to look forward to. She co-ordinated it all.
I am happy for her that she has this opportunity and do not hesitate in the least to tell you she would be a great asset to your team.
Linda Beck
1006 N Shore Drive
Brigantine, NJ O8203
*********@*******.***
July 30, 2013
To Whom I t May Concern:
I am a social worker at the Good Samari tan Health System for the last 20 years and have worked with Diana for the
l ast 2 years in the Emergency Room.
I n her role as Emergency Room Secretary, Diana was a key player. D iana always provided clear communication,
demonstrated a compassion for patients and families, and had the ability to multi task while always being polite and
p rofessional.
D iana would be an asset to your organization or situation. P lease contact me below for additional information.
T hank you,
Abbey Beidler, MSW
Care Coordination Department
Good Samaritan Health System
To whom it may concern July 9, 2013
This is a letter of reference on Diana Brandt
Diana is a unit secretary in the emergency room of a good Samaritan Hospital. I have worked with her for many years. She demonstrates
excellent skills in communication, organization, responsibility, and personal interaction regarding patients and staff.
I am pleased to recommend her for the healthcare positions that she is applying for without hesitation
Dr. Thomas Clemens
Lebanon Cardiology Associates
775 Norman Drive
Lebanon, Pa. 17042
Re: Diana Brandt
To Whom It May Concern;
I confirm that I have known Diana Brandt for a year. As an RN at the Good Samaritan Hospital, I was given the opportunity to work with
Diana, which leads me to highly recommend her as a candidate for employment. Diana was employed by GSH as the ER unit secretary
for 5 years.
Diana was responsible for obtaining pertinent patient information, assembling patient charts while maintaining proper order, answering
phone calls, contacting physicians when consultations were requested, and a lot more.
Diana can work independently and is able to follow through to ensure that the job gets done. She has excellent communication skills, is
extremely organized, computer literate, and reliable. Diana is excellent at what she does. In my opinion, any employer would be lucky to
have her as part of her team.
If you have any further questions please do not hesitate to call or email me.
Sincerely,
Isabel Osorio, RN
789 Keller Drive
Lititz, PA 17543
********@*****.***
Jillian Kleinfelter
136 Julia Lane Lebanon Pa 17042
*************@*****.***
First Aid & Safety Patrol
To whom it may concern,
I believe that Diana Brandt is an all-around well-qualified individual. I worked with her for the better part of four years and during that
time, I observed her in the role of an ER secretary.
In most ERs, things often become hectic and Diana had no problem picking up other people's tasks as well as her own and completing
them with efficiency and grace. Diana never complained about her workload or the fact that she often has to multi-task.
She always came to work with a smile and a positive attitude, often lifting the spirits of those around her when morale was low.
I think Diana Brandt would be a wonderful team player and a fantastic asset to your company.
Thank you for your time,
Jillian C. Kleinfelter
To whom it may concern,
I worked with Diana from June of 2008 to May of 2011 in the Emergency Department at Good Samaritan Hospital, Lebanon,
PA. Diana served as the Unit Secretary. She performed with professionalism, assertiveness, efficiency, and kindness in her secretarial
duties. She has excellent written and verbal communication skills, is extremely organized, works independently, handles stressful
situations in a calm and collected manner, and follows through to ensure that her responsibilities are accomplished.
Diana went above and beyond her position to ensure patient safety, patient satisfaction, and the timely transition of patients
entering and leaving the Emergency Department. On several occasions I remember her taking the initiative to help the nurses and nursing
assistants by cleaning the patient rooms after patients were discharged. This was not one of Diana’s responsibilities, however she
recognized that this action would help the flow of patients waiting to be evaluated and therefore allow more patients to be seen in a
timely manner. She promptly notified the physicians and nurses of vital information regarding patients and often took the next step in
contacting necessary personnel before even being asked to do so by her coworkers.
Diana willingly picked up shifts when there were staffing needs and covered for her coworkers when they could not meet
their scheduled shifts. Numerously, she stayed later than her scheduled shift to assist the busy ER. Diana also oriented new secretaries to
their positions, acting as a mentor and teacher as they began their new employment.
Diana Brandt would be an asset to any employer and I would be honored to recommend her for any endeavor she chooses to
pursue. If you wish to contact me for any follow-up correspondence or to answer further questions, please do not hesitate to contact me
via telephone or email.
Sincerely,
Kristan Swehla, RN
********@*****.***
To whom it may concern:
I am pleased to recommend without reservation Diana Brandt for this position. We worked together from 1994 to 1999
a t Lebanon Valley Brethren Home. D iana was enthusiastic, responsible and committed to her job as the Therapeutic
Recreation Assistant on the Alzheimer's floor. She was always open to suggestions and went out of her way to fit in with
t he staff, patients and family members. She displayed exceptional managerial, interpersonal and communicative skills
w ith the experience required in a high stress environment. D iana was resourceful, adaptable and self directed and had
t he ability to handle the most challenging situations found in an Alzheimer's ward.
D iana knows how to develop and maintain excellent working relationships with patients, families and staff. She is a
team player. I have no reservations in recommending Diana for a position with your office. She will be an asset I am
sure. Should you have any questions or need additional information, please feel free to contact me at 210-***-****.
Respectfully,
Rhonda Shenk, RN
To whom it may concern,
I am writing on behalf of Diana Brandt. I have been acquainted with Diana for over eight years, and during that time I have known her to
be organized, responsible and approachable.
I met Diana when we worked together at Lebanon Internal Medicine where she oversaw the telephone triage for Primary Care and
worked on insurance authorizations. During that time I had witnessed her ability to improve processes in daily tasks and problem solve.
One of the challenges she improved was the call back time from physician to patient. Her ability to organize patient information and
communicate effectively resulted in a reduced wait time for the patient. This is just one example of the many tasks Diana managed while
at LIMA.
Diana works collaboratively with others and delegates when appropriate. I have known her to be professional, compassionate and remain
positive in the face of adversity.
Regards,
Yvonne Ross
********@*****.***
reference
Thu, Aug 1, 2013 at 10:29 AM
Joel Gish <********@*****.***>
To: Diana Brandt <********@*****.***>
Diana, since I don't consider myself much of a writer, what I've done in the past is ask people to write a rough draft for me and I modify
it if necessary and sign it. I have enjoyed working with you and feel very good about giving you a good reference. When I felt in the
midst of battle I always appreciated you at the command post. You are a competent leader in your area of duty, never reluctant to engage
and trustworthy. Thanks for all the days you helped me out.
Joel
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