Customer Service Representative
Resume:
CHARLES T. GIBBS, Jr.
YORK, PA 17401
EDUCATION: Ballou High School, Forestville, MD - Diploma
York County Vocational School of Technology, York, PA
Class A CDL and Hazmat Certification, May 2007
Forklift Certification – November 2008
MILITARY: United States Air Force, McGuire A.F.B., NJ
Firefighter Specialist, General Discharge, 4/1985-6/1987
COMPUTER: Proficient in Windows 2007, 2010 and Excel 2007, 2010. Outlook 2010
PROFESSIONAL EXPERIENCE:
Customer Service Representative for Historically Black Colleges and Universities (HBCU)
Technisource, Mechanicsburg, PA 8/2010- 5/2013
• Received and processed inbound calls and emails from interested applicants.
• Navigated callers through the application process.
• Provided ongoing support to applicants.
• Addressed applicant questions regarding application and enrollment procedures.
• Assisted applicants in choosing the right school and program that best suits their needs.
• Faxed completed applications, transcripts, references and other required documents to the respective college and/or
university and Student Support Advocate.
• Trained new employees on proper procedures.
Program Manager
Service Group Inc., (Contracted by the Downtown Investment District), Lancaster, PA 4/2009-4/2010
• Supervised and trained employees in accordance with Policy Handbook.
• Scheduled maintenance of equipment.
• Completed payroll, maintained maintenance log, trash logs, and expenditures in spreadsheet format.
• Removed litter, trash and graffiti with cleaning equipment.
• Snow removal on sidewalks and handicap accessible ramps.
• Operated mechanical cleaning equipment.
• Provided assistance to the public and business owners, i.e. directions.
Truck Driver
Kinard Trucking, York, PA 6/2008-10/2008
• Delivered items and materials to specified locations.
• Maintained driver’s log.
• Responsible for daily inspections of trucks.
• Communicated with dispatch for special instructions.
Truck Driver
Power Pro Battery, Manheim, PA 6/2007-6/2008
• Responsible for loading and unloading of truck.
• Delivered items and materials to specified locations.
• Maintained driver’s log.
• Responsible for daily inspections of trucks.
• Responsible for loading gas into truck for next driver.
Housing Insulator
Hudson Installation, Harrisburg, PA 9/2004 – 3/2007
• Responsible for the fitting of insulation into newly constructed homes.
• Responsible for super sealing and fire stopping newly constructed homes.
• Responsible for training employees upon request.
• Loaded and transported materials in company truck.
Customer Service Representative
York Marketing, York, PA 2/1999-9/2004
• Provided upgraded services to customers for Citibank accounts
• Changed customer long distance provider to AT & T.
• Answered multiple phone lines.
• Managed customer account information.
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