Customer Service Manager

Jennell Koelling

************@*******.*** Phone: 860-***-**** Cell: 650-***-****

Executive Summary: Ten year’s experience providing excellent customer service to internal organizations by applying a deep

understanding of networks and operating systems, a passion for problem solving, a history of meeting scheduled deadlines, and

the ability to learn new applications and concepts quickly. Knowledge in purchasing, accounts payables/ receivables, and payroll

Competencies:

• Proficient with Microsoft Office Products such as Word, Excel and PowerPoint

• Advertising and Marketing skills

• Outgoing Personality

• Management of Payroll, Banking and Bookkeeping

• Management of Team building training and supervision

• Proactive able to work well with different personalities

Experience:

Nordstrom’s Palo Alto, CA Lancôme Make-Up Artist / Sales 2006 –2007

Able to plan set and achieve goals with creativeness passion and enthusiasm. Kept on top of completion of paperwork, stock

filling (floor and in back of house), cleaning duties, inventory of current products. Multi-tasking, answering phone, POS operations,

online and in store orders and transfers, returns, exchanges, payments on bills .Number one is sales in Northern California for

new product launch. Managed Trend Show with $20,000 + event goal. Pre-sale GWP goal made.

Macy’s Prescriptive – Palo Alto, CA –Counter Manager 2005 –2006

Maximized business-driven opportunities through effective execution events/promotions. Created a positive selling environment

through teamwork. Stride into whatever role is needed for the benefit of the team. Team met or exceeded all sales and credit

goals

Faz Sunnyvale, CA / Sheraton – Restaurant Manager 2003 –2005

Always expected the unexpected. Coordinated actives with the kitchen, dining room, room service, and banquet staff. Used Open

Table to plan reservations, make floor plans for servers, and checked Banquet parties in private rooms were set up. Ensured

outstanding dining experience. Stepped into cook, clean tables, take orders, bartend. In charge of preparing payroll, inventory of

the bar, making orders. Checked in any orders and delegated putting away. Up keep of all employees’ records. Held training on

wines and new menus nightly. In charge of making menus and updating POS with price changes. Nightly tally of sales and

inputted into computer. Manager of 45 employees.

Houlihan's Restaurant Redwood City, CA – Shift Supervisor / Server 2003 - 2003

Taking orders for food and beverages, recommend wines and foods to customers. Ensured guests enjoyment of meal. Worked as

a team by running food. Maintained a stocked and clean server station. Always help as needed.

Stack’s Restaurant Redwood City, CA– Server 2002 –2003

Responsible for opening of restaurant. Able to multitask and shine in a fast pasted environment. Successful in establishing regular

customers in my sections.

Jamba Juice San Francisco, CA– Assistant General Manager 1999 –2002

Duties included excellent level of customer service. Motivated and mentored my team members to deliver customer service

excellence. Ran full operations of a successful profitable store. Human Resource duties included scheduling, interviewing, new

hire paperwork and training of new employees. Management of overall business including Banking, payroll, inventory and orders

as needed.

Special Accomplishments:

MOMS Club of Hebron, CT 2009-Present

Vice President of MOMs club of Hebron. Responsible for organizing events and fund raisers including annual Hebron Maplefest

participation where we provide families with child identification cards. Also responsible for organizing food drives throughout the

year, toy drives during the holidays and other charitable events

Education:

• Woodside High School 1995-1999

199 Churchill Ave. Woodside, CA 94062

• Cañada College 1996-1999

4200 Farm Hill Blvd Redwood City, CA 94061

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