Project Manager Management

JASPREET SINGH

OBEROI

*** ****** ***

Cell 646-***-****

Bellmore, NY 11710 Home (516)-804-

0187

**********@***.***

SUMMARY

Over 8 years of industry experience with 7 years of diverse progressive

experience in Information Technology, with emphasis on Business Analysis

and Software Development. Expertise in working with Business Analysis,

Business Process Models, Business Flow Diagrams, Business Requirement

Documents.

. Working experience with E-Commerce, Investment Banking, Call Center

(Telephony), Private Equity, Hedge Fund, Insurance as well as Business

Relations environment.

. Significant experience working with mergers including Bear Stearns-JP

Morgan Chase, Bank of America-Countrywide and TigerDirect-Systemax

Inc.

. Experience working with SAP ASAP Methodology for ERP Implementation

for the Resource Management Module.

. Extensive experience in working in all phases of the System's

Development Life Cycle (SDLC).

. Experience in authoring Business Requirement Documents (BRD) by

gathering Business Requirements and Expectations from Subject Matter

Experts (SMEs) and defining business processes, identifying risks,

performing Gap Analysis, Feasibility Analysis and Impact analysis.

. Excellent analytical skills in understanding business requirements,

developing functional, and technical specifications for business

process refinement and automation, data modeling, System Architecture,

conducting feasibility studies, Scope Documents.

. Proficient in preparing Business and System Use Cases and supporting

all the documents with UML Diagrams such as Use Case Diagrams, Class

Diagrams, Activity Diagrams, Data Flow Diagrams, Sequence Diagrams,

Process Flows (Business and System) using UML modeling tools such as

MS Visio and Enterprise Architect.

. Organized many Joint Application Developments (JAD) sessions and Joint

Requirement Planning sessions (JRP), walkthrough, Interviews,

Workshops with end-user/ clients/stakeholders and the IT group.

. Proficient in designing, reviewing and documenting System Test Plans,

Defining Test Procedures and Creating Test Cases on the basis of

product release features, client's requirements and related technical

documents.

. Strong analytical, problem- solving and communication skills with

particular emphasis on clear, detailed Business Requirements and

Functional Specifications.

. Team Player, result-oriented, fast learner, excellent communication

skills with strong research capability.

TECHINICAL SKILLS

Business Skills: Business Requirements, Business Process Analysis & Design,

Requirement Gathering, Use Case Modeling, JAD/JRP Sessions, Gap analysis

and Impact analysis.

Systems / Applications: Microsoft Excel, Access, PowerPoint, SQL, MS

Project, Lotus Notes, Snag IT, Computer arrangement, SPSS, QuickBooks,

Peachtree, Turbo-Tax and Degree in CAD Programming.

EDUCATION:

. St. John's University, Queens, NY U.S CITIZEN

Bachelor of Science in Accounting Degree in

Computer Architectural Design

EXPERIENCE AND QUALIFICATIONS:

Systemax, Port Washington, NY Employee September

2012-Present

Lead Business Analyst/Project Manager

Systemax, Inc., is a Fortune 1000 company based in Port Washington, New

York that sells personal computers, computer supplies, consumer electronics

and industrial products through multiple e-Commerce web sites and retail

stores, as well as through relationship marketers and direct mail catalogs

that are circulated in North America and Europe. Worked on enhancements,

new functionalities, business solutions on an internal CRM based ERP

application called PCS (Profit Center Solution) managing several segments

of e-commerce lifecycle and its interaction with its

marketing website and its merger with TigerDirect.

Responsibilities:

. Implemented several enhancements improving Business Process within

PCS.

. Gathered Requirements from Business including Sales Managers, Sales

Reps and converted those requirements into Functional Requirements by

constructing prototypes, and delivering solutions within PCS.

. Performed GAP Analysis on the Systemax-TigerDirect Merger analyzing

Business Gaps used by TigerDirect in PCS and determining solution

working with the Product Specialist.

. Worked on different Business modules in PCS including, Product

Maintenance, Order Processing, Customer Service, Systems Manager and

Web Management.

. Managed Business Analysis team and coordinating successful completion

of enhancements with development team overseas.

. Constructed BRD's, FSD's on implementation projects such as

Personalization of items for App and Web and Sales Manager's Account

Plan details sales projections for Sales Rep on PCS.

. Constructed Test Cases/Test Plans including Use Cases to test out

functionality created both for App and Web.

. Worked with Developers from Systemax Asia resolving issues for

Prototype design and Database changes.

. Used Oracle Toad to analyze Database fields in PCS database and data

mapping it to fields on PCS App

. Worked on over 10 enhancements at a time in a very rapid agile

lifecycle environment.

KPMG LLP, NYC, NY Consultant February

2011-July 2012

Management Consulting-Lead Business Analyst/Senior Associate

KPMG LLP, the audit, tax and advisory firm, is the U.S. member firm of KPMG

International. KPMG delivers a globally consistent set of multidisciplinary

services based on deep industry knowledge. Management Consulting- KPMG's

professionals combine technical, market, and business skills that allow

them to deliver objective advice and guidance that help the firm's clients

grow their businesses, improve their performance, and manage risk more

effectively.

Responsibilities:

. Freddie Mac: Project Manager at Developing Methodologies Engagement to

simplify current Methodologies within Freddie Mac. Performed construction

of As-Is process flow diagrams by their System, Deliverables and Controls

for SDLC Methodology, Infrastructure Methodology, Enhancement and

Emergency Methodologies. Analyzed Project Methodologies and Provided

Recommendations for Gaps, Waste(Inconsistencies), and Streamlining

Opportunities. Created Roadmap for future State of Project Methodologies

at Freddie Mac by reducing cycle time and merging processes.

. KPMG LLP IBS-Resource Management Release 1.5: SAP Engagement- Lead

Business Analyst/Project Manager working on internal KPMG IBS

Implementation for the Resource Management Module. Performed construction

of Process Definition Documents, Functional Specification Documents, Test

Cases. Lead Business Process Engineering constructing data flows for as-

is and to-be interfaces. Interacted with Business to capture in depth

requirements for the purposes of GAP Analysis, documenting Business &

Functional Requirements and identifying Integration Points as well as

determining Interfaces for the to-be process.

Vitech Systems, NYC, NY Consultant

October 2010-December 2010

Lead Business Analyst

Vitech Systems Group is the world's leading provider of administration

software to benefit and investment organizations. Vitech offers its clients

both its proprietary software and related solution design, implementation

and ongoing support services. This is powerful software with a global user

community, a vibrant upgrade path, extensive industry-specific capabilities

and integrated enterprise features including CRM, imaging, workflow and

self-service. Project involved making GSAM Demo for Citibank with Hedge

Fund Transactions for Equitrak Application. EquiTrak is powerful software

for the unique needs of alternative asset investors, funds and

administrators.

Responsibilities:

. Managed GSAM Demo presentation for Citibank with Equitrak Reporting

Application to Senior Management

. Organized and Conducted JAD sessions to allow Citibank clients to

communicate their perspectives with Vitech Management and Analysts and

resolving any issues/disconnects by coming to an agreement quickly.

. Equitrak application functions included Generating Reports from

selections made in Parameter Screen such as Fund Group, Main Fund,

Class, Series, Private Contact and Institutional Investor.

. Prepared documentations including Business Requirements Document,

Functional Specification Document and Traceability Matrix.

. Managed complex Hedge Fund Transactions including Redemptions,

Subscriptions, Transfers, Exchanges for Confirms and Contract Reports.

. Constructed reports including Confirms, Contracts, Cash Flow Reports,

Investors Holding Statement and Investor Contact Details

. Worked with Developers from VitechAsia resolving issues for UI Design,

Report Calculations and Report Formatting using Crystal Reports.

. Used SnagIT to construct Prototypes, Screenshots for Parameter Screens

to Generate Reports as well as constructing Initial Report Prototypes

for Developers and Citibank.

. Translated business needs into written business requirements and

Functional Design Documents including prototypes, wireframes and

clickthroughs.

. Equitrak Application calculated several value Fields such as Unit Net

Asset Value, Gross Redemption, Net Value, Penalty Fees, Units as well

as the Transfer/Switch Methods.

. Coordinated system deployment with tasks such as QA, UAT roll out by

constructing Test Cases/ Test Plans and Issue Logs.

IIE, NYC, NY Consultant

July 2010-September 2010

Lead Business Analyst

An independent not-for-profit founded in 1919, IIE is among the world's

largest and most experienced international education and training

organizations. IIE promotes closer educational relations between the people

of the United States and those of other countries and strengthening and

linking institutions of higher learning globally. Projects at IIE included

managing Enterprise and FSP applications by implementing functionalities of

IIEWide (Prior Application). Managed project through construction as a Lead

BA/Project Manager.

Responsibilities:

. Project Manager/Snr. Business Analyst working with a team of 8,

including developers, designers, testers and usability architects. In

6 weeks, directed efforts in a prioritized manner to ensure

coordination and a series of other projects met milestones.

. Initiated projects to implement legacy platform to manage Scholars

from various countries and organizations.

. Involved in documenting the business process by identifying the

requirements and also involved in finding the system requirements from

Higher Management to incorporate in Enterprise application used

Globally by IIE Staff.

. Involved in managing Data Migration from Legacy Application to

Enterprise and FSP with correspondence to the Business Requirements

. Managed project budgets from funds of up to $500,000 and short-term

projects of around $90,000 budgets.

. Prepared the Functionality Test Plan which was used by testing team

while doing their testing process as well as presented Back End

Testing scenarios by using SQL Server

. Assigned Q.A. team members to develop test cases, browser

requirements, functional analyses of application, and worked with

internal and external clients, content producers and stakeholders to

conduct interim project reviews and final project tweaks prior to

launch. Obtained multi-level signoff on projects and contests prior to

approval.

. Organized post-launch review meetings to revisit project strengths and

liabilities, and to build out better processes for future projects.

Team building and wrap-up continued up to this point.

Bank of America, Newark, DE Consultant October

2009- June 2010

Lead Business Analyst

Bank of America is a financial services company, the largest bank holding

company in the United States, by assets, and the second largest bank by

market capitalization. Project involved several migrations for Bank of

America and Countrywide Merger. CCIQ (Contact Center Intelligence Quality)

projects revolve around capturing call statistics and recordings to enhance

call handle times and improve performance enabling expedite time call

resolution. Project at Bank of America was managing Symon technologies

migration due to the Countrywide merger. Managed 12 project migrations as a

Lead BA in several locations in Call Center environment.

Responsibilities:

. Coordinated and managed various moves with BOA Call Center/

Countrywide merger in relations to Symon Technologies.

. Implemented change management with two different Bank structures to

create new methodology within CCIQ.

. Interacted with Project Managers and High Level Management on daily

occasions to understand and get requirements.

. Interacted with Product Controller in Accounting to understand and

gather financial budgeting to create sizing for the requirements and

scope document.

. Created sizing for the budget/clarity of the team by working with the

Financial Coordinator to forecast hours and project costs.

. Prepared and distributed to higher management weekly as well as

monthly Team reports documenting and monitoring and performance of

project, executed and upcoming tasks

. Managed the Budget interacting with Symon technologies management and

Call Center cost center.

. Prepared Pre-Installed Checklist used for hardware installations via

undergoing training from the Bank and Vendor Management.

. Managed Symon interaction with Bank Call Center after Countrywide-

Symon SME resigned.

. Managed migration of many applications such as Deskview Licenses,

Clickfox and IEX as well as migration of Hardware including SDA

devices, Plasma Boards, Wall Mounts and other requirements.

. Prepared documentations including Scope Document, PIW (Post

Implementation Warranty), HLD/LLD, BRD, WBS, and Bank-Symon vendor

Checklists.

. Successfully migrated 4 Hardware installations and 3 Software

installations in different locations in the Call Center Environment.

. Led multidisciplinary team of up to 3 to 13 developers, designers,

testers working on multiple projects and locations simultaneously

. Used MS Office suite components for project tracking, documentation,

and presentation to senior management.

. Delegated Q.A. team members to develop test cases, functional analysis

of Hardware implemented, and worked with internal and external

clients, and stakeholders to conduct interim project reviews and final

project tweaks prior to launch. Obtained multi-level signoff on

projects prior to approval.

Morgan Stanley, New York, NY Consultant

June 2008-August 2009

Financial Business Analyst

Morgan Stanley Private Equity is the firm's primary business for investing

in large and middle-market private equity transactions globally on behalf

of its clients. The Project at Morgan Stanley was upgrading Web based

application Module that involved Global Equity to assess, research, analyze

and document business and systems needs in order to resolve business

systems issues by recommending business solutions that meet

sponsor/stakeholder needs.

Responsibilities:

. Initiated walkthroughs and interview with the Subject Matter Experts

(SME) and stakeholders to keep track of user requirements.

. Implemented RUP within the different groups involved in the project to

configure and develop process, standards and procedures.

. Application adjusted reported net income to improve comparability

across sectors and regions.

. Delivered the following artifacts; High quality Business Requirement

Documents along with screen mockups and conversion requirements after

analyzing artifacts with internal and external customers.

. Prepared business process models and used Visio to create Use Cases

and sequence diagrams.

. Conducted JAD sessions to allow different stakeholders to communicate

their perspectives with each other, resolve any issues and come to an

agreement quickly.

. Conducted Requirement analysis and Design Walkthroughs with the

designers, developers and management staff.

. Collaborated with developers and internal experts to establish the

technical vision and analyzed tradeoffs between usability and

performance needs.

. Used MS Office suite components for project tracking, documentation,

and presentation to senior management.

. Worked on designing the screens and developing screen shows, and

prototyping of the user interface and usability testing using Snag It.

. Involved in designing, reviewing and documenting System Test Plans,

Defining Test Procedures and Creating Test Cases on the basis of

product release features, client's requirements and related technical

documents.

JP Morgan Chase Investment Bank, New York, NY

Consultant 06/2007-05/2008

Financial Business Analyst

JPMorgan Chase & Co is a leading global financial services firm with assets

of $2.1 trillion and operations in more than 60 countries. The firm is a

leader in investment banking, financial services for consumers, small

business and commercial banking, financial transaction processing, asset

management, and private equity. Project involved Merger of Bear Stearns and

JP Morgan Investment Banks. Project included preparing monthly global error

reports and maintaining an open channel between the analytical and

financial teams within JPMorgan as well as giving confidence and strategic

advisory services to both shareholders and customers.

Responsibilities:

. Developed monthly global error reports for senior management for the

purpose of tracking and reducing errors.

. Acted as an interface between the Project Manager and Developers and

QA Team on Requirement and Change Requests.

. Contributed to the various aspects of the control framework: Monthly

Accounting, Control Self Assessments, Headcount Analysis, and prepared

manual entry analysis.

. Developed a real estate strategy for the Rates & FX trading desks and

coordinated real estate moves between the major trading desks in

Rates.

. Used SQL to generate error reports for drill down analysis on metrics

to support global monthly error reports by region and LOB as well as

monthly business reviews and key planning milestones for future

forecast.

. Analyzed data for different products such as FX, Swaps, Options,

Government Trading and Global FXO.

. Analyzed data for various roles such as Sales/Marketing, Ops-Trader

Support-P&L and Risk, Finance/Accounting Staff and Settlement and

Funding.

. Created the Use Case Model and detailed Use Case from the requirement

specifications in Rational Rose.

. Used Rational Requisite Pro for managing the requirements and

evaluated the Use Cases from the Rational Rose Models.

. Created Class Diagrams and using MS Visio.

. Prepared the Business Process Model using use case diagrams by

studying the system with the end users.

. Coordination of all aspects of the Bear Stearns/JPM moves, including

market data, desk top, Lotus Notes, Communications and equipment.

. Developing a move pipeline and a move checklist to make certain that

we anticipate change and future needs.

. Met with client groups to determine User Requirements and System

Goals.

. Involved in documenting User Requirements Document (URD) and

Functional Requirements Document (FRD) and Technical Specification

Documents.

. Project tracking and documentation using MS EXCEL, Access, and Word.

All State Insurance, Mercerville, NJ

Consultant 04/2006-05/2007

Business Analyst

A Fortune 50 company, with $149 billion in assets, Allstate sells major

lines of insurance, including auto, property, and life and commercial.

Project was related to a comprehensive online request for auto insurance

quote processing. The system runs on Mainframes and has a Web-integrated

front end that provides free auto insurance quotes.

Responsibilities:

. Initiated walkthroughs and interviews with the Subject Matter Experts

(SME) and stakeholders to keep track of user requirements.

. Prepared vision document, Business Requirement Document and supporting

documents in the inception phase.

. Managed Software Development Life Cycle (SDLC) using waterfall

methodology.

. Responsible for defining the scope of the document, gathering business

requirements, involved in gap analysis and document them.

. Involved in preparing Use Cases and Business flow diagrams for the

applications using UML.

. Generated reports periodically on requirements coverage, project

schedules, test metrics and test coverage for managerial decision

making and forward planning.

. Responsible for JAD/JRP sessions with users and stakeholders to

identify problems, resolve issue and improve the process to ensure a

stable and accurate solution.

. Interacted with system architects and developers to finalize

application functionality and navigation and update on functional

requirement.

. Wrote Use Cases narratives to show how the system works.

. Used MS Visio to create Use Case diagrams.

. Participated in meetings with Developers, Project Managers and Quality

Analysts to discuss business requirements, test planning, test cases

resource utilization, and defect tracking.

. Extensively interacted with the QA Team in executing the Test Plans,

Providing Test Data, Creating Test Cases.

STP Designs & Sourcing (Garment Production Company), Empire State

Building, NY

Business Analyst/Financial Accountant Consultant

01/2004-04/2006

. Responsibilities including managing Accounts Payable and Accounts

Receivable.

. Managed post details of transactions, total accounts, and computing

interest charges.

. Worked as a liaison with vendors across EMEA to gather and understand

requirements.

. Produced UML diagrams to design garment specifications as well as

documentation including BRD and Sequence Diagrams.

. More detailed tasks include total, balance, and reconciling billing

vouchers; ensure the completeness and accuracy of data on accounts;

and code documents according to company procedures.

. Used Quickbooks, Microsoft Office, Excel, Access, SPSS to document and

complete transaction details.

Jackson Hewitt Tax Preparation Services, New York, NY

Consultant 02/2003-11/2003

Accountant/Financial Analyst

. Working under CPA, requiring multi-tasking including managing and

preparing income taxes in a fast paced tax season environment.

. Preparations include computing tax amounts, interviewing clients about

income, expenses, investments, and other information.

. Used Peachtree, Excel and Jackson Hewitt Software programs to compute

and complete tax returns and compute interests on transactions.

Languages: English, Punjabi, Hindi, Urdu and currently learning Spanish.

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