Customer Real Estate

JOSE TRAVIESO

EL MWOOD PARK, NJ

***********@*******.***

201-***-****

Skills

I T Support

MAC OS X

Excellent PC support and t roubleshooting skills. A deep felt desire to resolve problems,

AIX/Linux/UNIX

p rovide a complete IT support solution and serve the customer. Able to contribute to the Windows

development of best practice, procedures and policies within a company. Currently N T/XP /Vista/7

looking for a suitable IT support position Server 2012 R2

TCP/IP

Active Directory

E DUCAT IO N

I IS

VPN

VMware

Computer Science, Bachelor of Science A ugust

SharePoint

2005 – May 2011

Universidad I nteramericana de Puerto Rico, Arecibo, Puerto Rico

HTML5

CSS

H igh School Diploma HTML/XHTML

Petra Cor retjer de Oneil A ugust Java

JavaScript

1998 – May 2001

PHP

SQL

EXPER I ENCE

Adobe

I T Support October 2012 Dreamweaver

Adobe Photoshop

– J uly 2013

Adobe Flash

T r inquility Corp., Dorado, Puerto Rico

MS Office Suite

Acting as the first point of contact for all IT & technical queries. Desktop support

Affiliations

coverage for a mixed platform (Mac OS & Windows) in a real estate development

company. Developing the infrastructure and systems to meet the company’s needs.

Microsoft

Working within a TCP/IP network environment. Implemented Windows Server 2012 Partner

i nfrastructure and reduced hardware costs by SD Times

18 percent.

Language

C ustomer Service Rep Nov

Proficient

2011 – October 2012

English

Agency –TD Bank RCS, Mahwah, New Jersey

Spanish

H andle customer questions, complaints, and billing inquir ies with the highest degree of

courtesy and professionalism to resolve customer issues with one call resolution. Make

f inancial decisions to protect/collect revenues and adjusts customer accounts. Selected

by management to be a part of monthly meetings for service improvement research.

D esktop Support October 2007 –

J une 2011

Atenas I nternet, Manati, Puerto Rico

Installed, diagnosed, repaired, and upgraded computer systems and software. Helpdesk,

T icketing, submit ted t ickets real-t ime with user on phone. Consulted, set-up, and

maintained LANs. Installed and configured various peripherals: modems, tape

backups, printers, SCSI devices, hubs and switches. Assessed customer needs and

recommended appropriate products or solutions.

Contact this candidate