Customer Service Assistant

Moriah M. D'Amico

Bibliographic Assistant II at Temple University

******.*.******@*****.***

Summary

I have experience working in academic, public, and school libraries. Presently, I work part-time at an academic

library as a bibliographic assistant which is a library assistant of sorts. I train students on how to use databases,

research, and help them with papers. I create subject material and maintain the collection. In the past I have

worked full-time in public libraries as a reference librarian or in circulation by doing customer service in

helping people answer questions and troubleshooting software.

Specialties

Computers (Software), Customer Service, Research

Experience

Bibliographic Assistant II (Library Assistant) part-time at Temple University Harrisburg

January 2012 - Present (1 year 8 months)

Provides reference and customer service with knowledge of the resources, creates library instruction

materials, maintains library collections by periodically weeding materials, makes statistical reports, reviews

student papers for sentence structure and grammatical errors, and instructs students on library materials and

databases.

Volunteer Library Assistant at AACA Library

July 2011 - August 2012 (1 year 2 months)

Entered book data, calculated statistics, and cataloged books.

Reference Assistant at Dauphin County Library System

June 2008 - October 2011 (3 years 5 months)

Provided reference and customer service with knowledge of the resources, taught library resources, assisted

with the maintenance of the reference and local history collections, displayed technical skills by helping train

staff, entered statistical data, processed inter-library loans, booked meetings, and searched for information.

3 recommendations available upon request

Test Grader at Data Recognition Corporation

March 2008 - May 2008 (3 months)

Graded standardized tests in writing and math in various elementary levels.

Reference Librarian at Fredricksen Library

January 2007 - January 2008 (1 year 1 month)

Provided reference and customer service with knowledge of the resources, display technical skills by helping

train staff and fix public issues, controlled staff access, weeded periodicals, wrote reports, and performed

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duties of circulation desk and checked periodicals when needed.

1 recommendation available upon request

Reference Librarian at Franklin County Library System

August 2005 - January 2007 (1 year 6 months)

Provided reference and customer service with knowledge of the resources, displayed technical skills by

training staff and teaching the public, created and maintained computer classes for the public and staff, took

over supervisory duties, ordered books, checked in periodicals, maintained collection by doing inventory and

weeding, and performed duties of circulation or inter-library loans when needed.

Floater at Camden County Library System

July 2004 - July 2005 (1 year 1 month)

Provided reference and customer service with knowledge of the resources when needed.

Secretary at Allied Office Supply Inc.

February 2005 - April 2005 (3 months)

Kept records of pay and shipments.

Data Entry Clerk at Towers Perrin

September 2004 - December 2004 (4 months)

Entered and fixed data.

Library Assistant at Lebanon Valley College

August 2001 - May 2003 (1 year 10 months)

Repaired and helped to catalog books. Provided circulation and reference duties when needed.

Career Assistant at Lebanon Valley College

August 1999 - May 2003 (3 years 10 months)

Sent out letters for teachers, helped with test-taking for skills, and helped individuals with employment.

Temporary Billing Clerk at McGunnigle Chriopractic

May 2002 - August 2002 (4 months)

Performed the duties of billing and comparing patient charts.

Camp Counselor at ESF Summer Camps

May 2001 - August 2001 (4 months)

Kept to a schedule, watched, and disciplined children when needed.

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Publications

Thoughtful Prose and Haiku

Lulu.com March 29, 2013

Authors: Moriah M. D'Amico

A pamphlet of Moriah's thoughtful poetry and Haiku which has been written through the years.

Certifications

ALA Certification

Clarion University August 2004

Courses

BA, Religion, Minor: Music

Lebanon Valley College

Foundations of Education EDU 110

MSLS, Library Science

Clarion University of Pennsylvania

Information Sources & Services LIB 500

Cataloging and Class LIB 502

Introduction to the Information Professions LIB 504

Management of Academic Libraries LIB 530

Development of Library Collections LIB 501

Introduction to Research LIB 550

Advanced Cataloging and Class LIB 552

Preservations and Conservation of Library Materials LIB 588

Bibliography of Humanities LIB 558

History of Books and Printing LIB 568

Database Searching LIB 574

Serials LIB 582

Skills & Expertise

Computer software

Research

Customer Service

Library

Library Science

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Circulation

Public Libraries

Libraries

Microsoft Office

Reference Services

Library Instruction

Data Entry

Web Design

Collection Development

Reference

Education

Clarion University of Pennsylvania

MSLS, Library Science, 2003 - 2004

Activities and Societies: Special Libraries Association, American Library Association, Clarion Public Library

Volunteer

Lebanon Valley College

BA, Religion, Minor: Music, 1999 - 2003

Activities and Societies: College Choir, Marching Band, Symphonic Band, Handbells, Sigma Alpha Iota,

Habitat for Humanity, Girl Scouts.

Interests

Libraries, computer software, technology, music, volunteering, and scrapbooking

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Moriah M. D'Amico

Bibliographic Assistant II at Temple University

******.*.******@*****.***

4 people have recommended Moriah

"Moriah is a thorough researcher and is always willing to go the extra mile in customer service! We would

collaborate as part of a team to work together to provide outstanding service. When I asked Moriah a

question, she was always able to think of something I hadn't thought of yet to research!"

Carolyn Luddy, Public Services Assistant, Reference Assistant, Dauphin County Library System, worked

directly with Moriah at Dauphin County Library System

"I had the pleasure of working with Moriah at Dauphin County Library System. She was a real team player

who was always willing to lend a hand wherever it was needed. Her customer service skills were exemplary.

Her reference skills were phenomenal. Furthermore, Moriah was very good at assisting patrons with

computer questions and helping troubleshoot computers. Her attention to detail and focus on not just getting

the job done but getting the job done right is something we should all strive for when at work and in life. In

short, she would be a true asset to your team."

Christopher Black, Public Service Assistant, Dauphin County Library System, worked directly with

Moriah at Dauphin County Library System

"For the time that I worked with Moriah she was my point person at the library. It was because of Moriah's

competence that my work flow went smoothly. She would know exactly what work needed to be done and

would be proactive in providing me with relevant information, effectively eliminating the need to ask

questions. From my standpoint she was proficient and a pleasure to work with."

David Willinger, Automated Systems Tech, Cumberland County Library System, worked with Moriah at

Dauphin County Library System

"I had the pleasure of working with Moriah during her time at one of the member libraries of the Cumberland

County Library System. She was always pleasant to deal with, and was able to communicate quickly and

accurately in order to enable effective resolutions to whatever problems we might be working to solve. She

has always acted with professionalism and grace - I highly recommend her!"

Eric Kline, Computer Services Technican, CumberlandCounty Library System, was with another

company when working with Moriah at Fredricksen Library

Contact Moriah on LinkedIn

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