Customer Service Sales
Resume:
Orissa Stewart
*** ****** **, ****** ****, GA ***97
******.*******@*****.***
SUMMARY OF QUALIFICATIONS
More than 5 years of management and 16 years of customer service
experience.
Familiar with all aspects of business management including, Microsoft
Excel, Microsoft Access, Microsoft Outlook, PowerPoint, Payroll Processing,
Interviewing and hiring candidates and, in addition to understanding OSHA
standards.
Experienced with planning, marketing, and promotions, excellent management
and communication skills.
EDUCATION
Scientific Beauty Academy Licensed Cosmetologist, Huntsville, AL 1994
Bachelor's Degree in Business Management
Liberty University, Lynchburg, VA 2009 -2011
Master's in Management and Leadership (M.A.M.L)
Liberty University, Lynchburg, VA May of 2013
Professional Experience
Focus on You Hair Salon, Morrow, GA 2012-Currently employed
Ability to multitask and meet changing deadlines, strong interpersonal and
public relations skills.
Excellent sales abilities, communication, and customer service skills.
Good organizational and problem-solving skills, and sales abilities.
Pricing products for retail sale, resolving customer complaints, and
managing finances.
Maurices Clothing Store, Concord, NC 2009-2012
Assistant Manager/Store Manager
Human Resources, specifically: recruiting, hiring, training and
development, performance management, payroll processing, and workplace
scheduling.
Business operations including managing, profit and losses, facility
management, safety and security, loss prevention also known shrinkage,
Product management, including ordering, receiving, price changes, handling
damaged products, and returns
Team Development, facilitating staff learning and development
Problem solving, handling unusual circumstances
Develop and implement new sales and marketing strategies to increase sales
Cato Fashions, Concord, NC 2008-2009
Assistant manager
. Ability to multitask and meet changing deadlines
. Weekly Payroll Processing
. Strong interpersonal and public relations skills.
. Excellent sales abilities, customer service skills, great communication
abilities, great organizational and problem-solving skills.
. Excellent supervisory and leadership skills
West Corporation, Charlotte, NC, Atlanta, GA 2006 - 2012
Customer service representative for various companies such as, Home
Shopping Network, Comcast Cable, Virgin Mobile Cellular Phone Service, and
currently Toys R Us.com
. Duties includes taking inbound customer service calls working from home,
taking payments, phone activation's, technical support, placing orders for
customers.
. 7 years call center experience working with a high volume of inbound
calls
. Ability to work efficiently in a fast-paced, high volume environment, and
ability to prioritize workload
. Excellent sales abilities, customer service skills, organizational and
problem-solving skills.
A'ni Salon and Spa, Charlotte, NC 2006-2011
Salon owner and Licensed Cosmetologist
. Servicing clients, reviewing service standards, pricing products for
retail sale, following up on and resolving customer complaints,
generating new business, staffing, leading and supervising salon workers
and managing finances.
. Ability to multitask and meet changing deadlines
. Strong interpersonal and public relations skills.
. Excellent sales abilities, customer service, communication, and problem-
solving skills.
. Excellent leadership abilities
Classy Image Hair Salon, Lansing, MI 2001 - 2006
Hair Stylist/Customer Service Manager
. Serviced customers with their hair and skin care needs.
. Ability to multitask and meet changing deadlines
. Strong interpersonal and public relations skills.
. Excellent sales abilities, customer service skills, organizational and
problem-solving skills.
. Excellent supervisory and leadership abilities
VOLUNTEER WORK
. Volunteered at the Baltimore, Maryland Homeless Shelter (1999)
. Supporter of Juvenile Diabetes Research Foundation (JDRF) 2010-Present
. Supporter of American Heart Association 2011-present
. Supporter of American Sleep Apnea Association
Contact this candidate