Customer Service Data Entry
Resume:
Sabena D. Durham
St. Petersburg, FL 33711
************@*****.***
OBJECTIVE
To obtain a challenging position within a growing company, this allows me
the opportunity to make a significant contribution while capitalizing on my
potentials.
QUALIFIED BY
Raiser's Edge 6 & 7, Financial Edge, Auction Systems, Procare, Alice,
Simplicity, TBIN, Excel, Lotus, Word, WordPerfect, QuickBooks, Access,
PowerPoint, MS Office, Signature Time, ADP Payroll, Crystal Reports, CRT,
PBX, 10-Key, Receptionist (15 years experience), Call center inbound and
outbound calls (6 years), proof operating, word processing, customer
service, 10,000kph, medical terminology and various office equipment
EXPERIENCE
3/2009- Present Girls Inc of Pinellas
Pinellas Park/FL
Data Specialist/Development Assistant
Provide administrative support to the Executive team by; preparing for
board, committee and staff meetings, typing and sending out correspondence
to donors, parents, etc. as needed and research grants. Responsible for
the collection and processing of all members (parent) fees each week
including invoicing, enrollment tracking; maintain members files, and
database management. Administer new hire procedures including preparing
new hire packets and first day orientation; perform background and
reference checks; maintain confidential employee files; calendar probation
periods and anniversary dates; track and notify employees of training
hours. Assist Director of Operations with administrative duties to include
AP/AR, coding, mailing and filing; payroll, volunteers and purchasing.
Update and maintain Wild Apricot, Procare, and Donation Director.
7/2003 - 7/2013 Co Advantage, CASA (Community Action Stops Abuse, Inc.)
St Petersburg/FL
Business Systems Coordinator
07/2003-06/2010 Fiscal Analyst
Responsible for the collection and reporting of agency-wide statistics on a
monthly, quarterly and annual basis. Prepare and maintain aggregate data
summaries and report trends. Assist the Grants Coordinator with the
contract compliance and quality standards of agency-wide programs as
outlined by grants. Process incoming donations for bank deposit.
Responsible for the organizations client database ALICE, which includes
training staff on database, maintaining, reporting and setting standards.
Training of all program and administrative staff on FCADV Program, Fiscal
and Administrative Standards. Process and record accounts receivables.
Provides and coordinates support services within the organization including
maintenance of donor database, design, preparation and analysis of gift
reports, enters revenue to fund accounts, communicates with donors and
manages data files. Assist the CFO with monthly closing via versus reports
and reconciliations. Maintains working knowledge of donor database
software and other office productivity software. Extract information from
agency database using queries, exports and reports. Purchasing of all
office supplies for agency.
05/2006-12/2008 Breaking Free By Faith Outreach Ministries, Inc,
St. Petersburg, FL
Office Manager
Develop and implement plans to systematically identify ways to improve
office and departmental processes to support organization's quality effort.
General office maintenance - organization, record keeping, computers,
maintain an orderly filing system, order and restock office supplies and
manage office supply budget. Provide administrative support to COO, and
CEO. Manage residential housing by collecting rents, reconciling billing,
banking for program and other financial duties as needed. Assist with
booking travel, coordinating meetings for board and committees. Supervise
and assigned task for volunteers and other staff. Assist program
participants with needs while in program. Monitor agency budget. Assist
program clients with housing, facilitate groups and meetings, and work with
clients on finances, applying for benefits. Maintain organization living
facilities. Locate and apply for funding. Prepare and maintain agency data
in Access created database and Tampa Bay Information Network (TBIN).
7/2000 - 7/2003 CASA (Center Against Spouse Abuse)
St. Petersburg, FL
Administrative Assistant II
Assistant to Development Director, Development Coordinator and management
personnel. Process incoming donations for bank deposit. Provides and
coordinates support services within the organization including maintenance
of donor database, design, preparation and analysis of gift reports, enters
revenue to fund accounts, communicates with donors and manages data files.
Maintains working knowledge of donor database software and other office
productivity software. Extract information from agency database using
queries, exports and reports. Handled all travel arrangements for event
speakers and work on expense reports. Set up all Board of Trustees
meeting. Assist Fiscal Department with designating where financial
contributions should be allocated. Assist Development Director and
Coordinator with coordinating Special Events. Maintain agency telephone
system and front desk. Work with Fiscal Director on monthly reconciliation
of events and expenses. Maintain accurate records of department
expenditures. Assist Fiscal Department with bank statement reconciliation
and process Raiser's Edge financial reports. Establishing and maintaining
a relationship with vendors and donors. Billing for donor pledges.
7/1999 - 6/2000 Tech Data Corporation
Clearwater, FL
Vendor Accounting Clerk
Accurate and timely data entry of various transactions types within 48 hrs.
(Invoices, manual vouchers, maintenance forms, etc.) Input batches that
are manually prepared vouchers submitted by A/P and RA processors. Assist
with data entry of all divisions' transaction types to meet month end
closing deadlines.
Assist in training of new data entry personnel, when needed. Collaborate
with data entry personnel to ensure all deadlines are met.
9/1998 - 9/1999 Vencor Hospital
St Petersburg, FL
Data Entry Technician
Verification of therapist time sheets. Batching and reconciling therapist
daily log sheets. Processing and filing of therapist daily log sheets.
Transmitting of all process files. Interim Supervisor. Create monthly
invoices for the Southeast Region of Vencare Health Services.
PROFESSIONAL TRAININGS
Crystal Reports XI
Raiser's Edge 6 for Windows Session I & II and Raiser's Edge 7 Essentials
Part I & II
Financial Edge
Advantage Training Systems, Inc-US-FL-Clearwater
PowerPoint 2
Donation Director
Professional Growth Trainings
Customer Service
Core Competency
Eckerd Leadership Training
Affiliations
FCADV Women of Color Caucus
FCADV Battered Formerly Battered Women's Caucus
FCADV Council of Caucuses
FCADV Board of Directors
EDUCATION
6/1993 & 1/1990 Pinellas Technical Education Center US-FL-St Petersburg
Pharmacy Technician & Word Processing
04/1995 Tampa Bay Training Center US-FL-St. Petersburg
Windows 3.1, Windows 4.x upgrade
1/1988 Adult & Community Education Center US-FL-Tampa
GED
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