Registered Nurse Customer Service
Resume:
Jean Schuebeler
*** ******* ******, *********, ** 02139
********@*******.***
QUALIFICATIONS
Highly skilled, Registered Nurse with expertise in supervising and
performing all aspects of patient care from admissions through discharge.
Critical thinker with attention to detail and excellent managerial and
organizational skills.
Conducted independent client interviews quickly and accurately, assess
complaints, state-of-health history and relevant behavioral and
environmental factors.
Educated clients and their families regarding diagnosis, treatment options,
care procedures and physician instructions. Performed assessment and triage
of patients in time-critical settings.
Delivered direct patient care, including medication administration, wound-
care, IV therapy, monitoring cardiac and pulmonary functioning, changes in
telemetry and abnormal lab results.
Provided timely information to physicians regarding changes in patient
medical and emotional status. Provided support to patients and assistance
to physicians during bedside procedures.
Coordinated rehabilitation care, including scheduling, monitoring response
to treatment and compliance, and evaluating overall patient progress.
Provided primary care to medical/surgical and ICC/CCU patients, including
acting as charge nurse and clinical supervisor.
As a patient advocate, provided compassionate customer service while
maintaining necessary objectivity.
Contributed to the success of multidisciplinary teams.
1 EDUCATION & LICENSE
Bachelor of Science in Nursing - graduated cum laude
University of Massachusetts, Boston, MA
Associate of Science in Nursing - graduated cum laude
Cape Cod Community College, Hyannis, MA
Registered Nurse, licensed by the Commonwealth of Massachusetts - RN148174
2 RECENT EXPERIENCE
1995 - 2010 Cambridge Health Alliance/Cambridge Hospital, Cambridge, MA
3 Clinical Leader, Medical/Surgical Floors - As resource person and
technical leader, I guided floor staff based on my clinical expertise. I
worked closely with the nurse manager to ensure staff clearly understood
nursing principles and took best advantage of available clinical
experience. During a period of shifting roles and structural changes to
hospital organization, I provided context for staff to continue to deliver
high quality care with a minimum of administrative disruption or
uncertainty.
Charge Nurse, Medical/Surgical Floors - As charge nurse, I made immediate
clinical and administrative decisions to ensure smooth operation of the
floor and a consistent work environment for the staff. By having my own
patient assignment, I served as example to recent graduate and less
experienced nurses as preceptor.
1991 - 1995 Commonwealth Health Care, Newton, MA
Clinical Coordinator - In this position, I developed patient-care plans and
coordinated healthcare services for a portfolio of clients in a service
area that included all of New England. Meeting high standards for care
within cost targets meant I coordinated care from multiple vendors with
careful monitoring. In some cases, I provided direct care to patients in my
area. I developed a detailed knowledge of various program requirements and
diagnostic criteria. I tracked home-based care delivery, audited paperwork,
and ensured quality of care to clients.
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