Sales Customer Service

ROBERT MULLINS

*** ***** ******

Philadelphia, PA 19128

320-***-**** • *********@*****.***

SUMMARY

To join an interactive Marketing Company that offers a constructive workplace in a dynamic and fast-paced setting.

EDUCATION

University of Wisconsin-Milwaukee, May 2009, Bachelor of Business Administration; Marketing. GPA: 3.0/4.0

Related Skills: Business/Vendor/Client Management, Process Improvement, Sales Presentations, Consumer

Marketing, Professional Attitude, Coaching/Training/Development Skills, Encourages Teamwork, Automotive.

EXPERIENCE

Dealer Tire LLC, Sr. Account Coordinator

Tier 1 Automotive supplier that is the premier vendor to car dealerships for tires and maintenance products

October 2010-Present

• I currently work with 18+ different Car Manufacturers to design and execute tailored marketing strategies for car dealerships

to enhance tire sales growth.

• I have worked with over 500+ car dealerships throughout the United States. I provide hands on training and implement proven

sales processes to achieve desired tire sales results; while being an advocate for each Car Manufacturers brand message and

guidelines.

• Provide insight and analysis to improve tire sales growth while streamlining processes. Implement best practices and

developed key leanings’ into successful and effective strategies to increase opportunities to sell more tires.

• Update clients on current and upcoming promotions. Manage day-to-day communications between OEM and Dealer Tire;

while constantly keeping CRM system up to date.

• Assist in design and prepare training/marketing materials, teaching aids and devices for sales training.

• Monitor client’s processes and sales delivery while providing constructive feedback and recommendations. Communicate key

findings to all parties involved while working in close communication with OEM representatives to ensure tire sales growth,

customer satisfaction and customer retention.

Viking Coca-Cola, Lead Merchandiser

Eighth largest independent Coca-Cola Bottler and Distributor in the United States

February 2010 – September 2010

• Merchandised Coca-Cola products for the eighth largest independent Coca-Cola Bottler and Distributor in the United States.

• Built and maintained Coca-Cola displays with the highest of merchandising and quality standards.

• Met customer’s expectations and assisted them with any questions or concerns they had regarding product level amounts and

the recent merger of Coca-Cola North America and Coca-Cola Enterprises.

• Maintained close contact with the Account Manager to assure the best possible results for the grocery store account.

United Parcel Service, Package Car Driver

The leading logistics and shipping company in the World

May 2008 – September 2009

• Trained in UPS driving, sales, and delivery methods to become an efficient and effective UPS package car driver.

• Educated customers, through clear communication, on how to save money with UPS; explained detailed,

informational options for all their shipping needs from freight to Next Day deliveries.

• Delivered packages in the City of Milwaukee in a very efficient manner; met with over 120 customers and businesses

and assisted them with high quality customer service and reliability.

• Met demanding deadlines while projecting a positive company image throughout the community.

COMPUTER PROFICIENCY

Microsoft Word, Excel, PowerPoint, Minitab, Basecamp, SPSS, and Windows Vista/7; Skilled in internet research, usage, and general

computer knowledge, Can type over 60 words per minute.

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