Project Manager Customer Service

* ******** **., ******, ** *****

***-***-*** * *****.*.*********@*****.***

Janet Rosenberg

SUMMARY

Quality driven professional with 10+ years experience researching, proofreading, and editing. Creative, analytic, and

service-oriented, with strong attention to detail and excellent written and verbal communication skills. Demonstrated ability to

quickly spot errors and inconsistencies in written copy.

EXPERIENCE

TargetSolutions, San Diego, CA

Quality and Regulatory Compliance Manager/ 2008 – 2013

Regulatory Compliance Specialist

• Facilitated the quality of course content through testing and editing using HTML

• Managed the nationwide compliance of online continuing education courses across several industries, including EMS, Fire,

Police, and Water

Improved test question databank

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• Fostered relationships with regulatory officials

• Analyzed data for internal decision-making

• Researched compliance issues

• Initiated connection with potential partner

• Negotiated issues with external affiliates

Independent Contractor, Medway, MA

Reconciliation Analyst 2004 – 2008

• Provided summary reports reconciling valuation discrepancies in real estate appraisals

• Reduced attempted fraud

• Improved quality of contractor pool

Fidelit y/ Market Intelligence, Milford, MA

Reconciliation Project Manager 2003 – 2004

• Managed project of nationwide appraisal reconciliations

• Developed research tools for confirmation of data

• Uncovered extensive case of identity theft and several instances of fraud

Customer Service/Dispute Analyst 2002 – 2003

• Service oriented position necessitated constant client contact, problem-solving abilities, attention to detail, and patience

• Resolved issues for critical and sensitive clients

• Managed internal special projects

Residential Review Appraiser 2001 – 2002

• Reviewed and edited nationwide residential appraisal reports for errors, omissions, and inconsistencies

• Uncovered falsified valuations

• Improved quality control

EDUCATION

Boston College

• B.A. Philosophy, Sociology, Psychology

Massachusetts Board of Real Estate Appraisers

• Numerous appraisal courses and seminars

COMPUTER SKILLS

• Basic HTML, Microsoft Office, Adobe Acrobat

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