Manager Customer Service
Resume:
MELISSA M. MACH
New Berlin, WI 53151
*************@*******.***
OBJECTIVE: To further my career in Human Resources by working in an environment where I can make a
positive impact.
EXPERIENCE:
Recruiter January 2012-October 2012
Aurora Health Care, Milwaukee, Wisconsin
Interview job applicants to determine suitability for employment and provide hiring recommendations to hiring
leadership. Consult with hiring leadership to anticipate, develop, and provide solutions for short and long-term
hiring needs. Prescreen, recommend, and extend job offers to candidates. Follow-up with management during
the recruitment process to update the manager on the candidate pool, interviews in process, and references.
Ensure that post offer checks have been completed such as background checks and drug screens. Obtain
accurate and thorough job reference checks to ensure the candidate will meet organizational standards.
Administer promotions, transfers and demotions and determine compensation for each.
Reason for leaving: Aurora Advanced Healthcare saw a large reduction in the HR department after the
merger.
HR Representative Employment September 2008-January 2012
Aurora Advanced Healthcare, Germantown, Wisconsin
Recruited qualified applicants that showed exemplary customer service skills for front line health care
positions. Used Citrix and Brassring to review applications and hire new caregivers. Partnered with
management at monthly Patient Care Meetings to discuss updates and changes in hiring processes. Conducted
exit interviews. Attended quarterly orientation team meetings to discuss best practices in onboarding.
Submitted a weekly update to each supervisor with an open position list stating exactly where each applicant
was at in the hire process. Used Smarthire tool to create interview guides for the recruiter and the supervisor
interview. Determined salary for incoming employees. Extended offers of employment. Worked with training
department to coordinate special orientation needs. Conducted mini orientations with new hires as needed.
Assisted training department with companywide training as needed. Aided Aurora Health Care in hospital
recruitment. Recruited and hired for Emergency Departments at four Aurora Hospitals in the Milwaukee area.
Assisted in staffing the newly opened Aurora Medical Center in Grafton, focusing on staffing for surgery
positions.
Reason for leaving: Aurora Advanced Healthcare recruitment merged with Aurora.
Human Resources Manager February 2007-August 2008
Hilton Milwaukee City Center, Milwaukee, Wisconsin
Created internal and external advertisements to recruit candidates in a cost effective manner. Used PeopleSoft
to enter new applicants. Recruited qualified candidates at hourly and management level. Conducted
prescreening, drug testing, background and reference checks, interviews, offer and rejection letters, new hire
orientations, and ongoing training and development classes. Coordinated 90-day and annual reviews for 450+
associates. Coached management on HR policies and procedures. Coordinated the internal transfer process to
promote associates from within. Facilitated associate relations to include disciplinary action and multiple
recognition programs. Assisted with the benefits function as needed in the area of unemployment.
Key Accomplishments:
Enacted a hiring process to take hiring time from 3 weeks to 3 days. Increased recruiting activity by 50%.
Certified as a Hilton Trainer.
Reason for leaving: Offered a position in healthcare with better benefits.
Recruiter/HR Specialist May 2006-December 2006
Securitas Security Services USA, West Allis, Wisconsin
Facilitated new hire process to include recruiting, screening, interviewing, drug testing, coordinating a physical
where needed and placing candidates in positions that fit their skill level. Facilitated new hire orientation with
pre-hire paperwork and initial training. Conducted reference checks, issued company uniforms and state
certified each employee for their state license. Coordinated advertising of open positions via newspapers,
networking groups, college job boards, quarterly outreach faxes to community groups and on-line sources.
Conducted on-site and off-site job fairs. Tracked where applicants came from and where recruiting dollars are
best spent. Facilitated employee relations such as disciplinary action meetings, certified disciplinary action
letters and recognition for Wisconsin employees. Facilitated unemployment claims for Wisconsin employees.
Worked actively with the Newsletter Committee. Assisted the Area Vice President with all regional events,
state wide communications and coordinated all recognition events.
Key Accomplishments:
Increased overall monthly recruiting activities over 75%.
Reduced total open hours for staffing 62% in six months.
Reason for leaving: New management brought in new HR team.
District Recruiter December 2004-February 2006
Farmers Insurance & Financial Services, Brookfield, Wisconsin
Conducted the hiring process of inexperienced candidates. Located potential candidates through the following:
speaking at community networking events, conducting community seminars, internet searches, college
recruiting, and referrals. Conducted basic training for incoming agents including: working through the basic
training guide and critiquing sales presentations. Provided continuous tracking of agent progress over a six
month period and ongoing training as needed. Reported agent progress to District Manager. Other duties
included: behavioral interviews, background checks, using company computer systems, interacting with
company and state licensing departments, involvement with other recruiting companies, tracking all recruiting
activities and outcomes, and doubled as an Administrative Assistant to the District Manager when needed.
Key Accomplishments:
Increased number of candidates hired on by Farmers Insurance by 50%.
Reason for leaving: District Manager closed Brookfield office to move to Sheboygan.
EDUCATION: Bachelor of Business Administration in Human Resource Management & Marketing
University of Wisconsin-Milwaukee
COMPUTER SKILLS: Brassring, Citrix, PeopleSoft 8.3, Microsoft Outlook, Microsoft Word, Microsoft
Excel, Microsoft PowerPoint
ACTIVITIES: Corporate Recruiter’s Network member 2005 to Present, Recruiter’s Network member 2004 to
Present, Employer Best Practice member 2005 to Present
REFERENCES: Available upon request
Contact this candidate