Customer Service Sales

Sandra Joan Petrusaitis

** ****** **** ****, ***** Hook CT 06482

Tel: C 203-***-**** e-mail: ************@*******.***

RETAIL SALES/BUSINESS MANAGEMENT

CAREER DEVELOPMENT HIGHLIGHTS & ACCOMPLISHMENTS

Education, Sales & Marketing

Successful Education Manager, Sales Professional and Business Leader with over 10 years corporate, sales and

business management with a Bachelors degree in Human Services.

Part of a (5) person management team responsible for generating 7 million yearly, while increasing 13% annually and

maintaining the day to day operatives, logistics and sales goal.

Superior verbal, written and presentation communication skills.

Team oriented with a background of diversified responsibilities and accomplishments

Business Administration

Key holder, Opening and closing procedures including balancing, and $20k plus weekly bank deposits

Business and retail professional experience in day to day operations, Profit/Loss, weekly payroll, staff schedule, bank

deposits, accounts payable/receivable.

Extensive staff training, of 41 staff (plus up 15 or more seasonal staff) and implemented superior customer service

policies.

Maintained and developed staff while implementing superior customer service.

Implemented installation of a new computer cash register system and trained staff and developed Policy and

Procedure for overall operation.

Completed company operational requirements by scheduling and assigning employees; following up on work results.

Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating

corrective actions.

Ensured availability of merchandise and services by approving contracts; maintaining inventories.

Customer Service

Developed and executed Education materials, Policy and Procedure manual to create outstanding customer service.

Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion;

authorizing clearance sales; studying trends.

Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial

statements for profitability ratios.

Secured merchandise by implementing loss prevention measures.

Technology Proficiency

PowerPoint Presentations

Excel Word, Project, Adobe Illustrator, Adobe Acrobat and Financial software

Social Media and marketing, Online Research

Characterized by executives, colleagues and clients as having:

• Superior team working and rapport building skills.

• Self-motivated and multi-tasking professional.

• Well rounded multi-task, technical, organizational, analytical and leadership skills

• Excellent organizational and interpersonal skills.

• Excellent PC skills and proficiency in Microsoft Office, Internet applications and database software.

• Strong ability to adapt in a fast paced environment and quickly adaptable to change in bold and dynamic environment.

RETAIL Work Experience

SEPHORA (Skin Care Specialist/ Education Manager/ Finance & Business Manager) 2010 – Present

I AM beautiful beyond divine (Founder/CEO) 2001-2009

KLB&G (Store Manager) 2001-2003

Education

Bachelor in Science, Springfield Community College

Communications, Fairfield University

Broadcasting journalism, Connecticut School of Broadcasting

Associates in Arts/Communications, Housatonic Community College

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