Sales Customer Service

E r ic B. Cohan

** ********** ****

******@************.***

Ma rblehead, MA 01945

w ww.linkedin.com/in/ericbcohan

C ell # 617-***-****

O perations and Business Development Executive with a demonstrated 25 year

r ecord of exceeding profitability goals, tu rning around unde rpe rforming units and

d r iving increased revenues and market share.

H igh –energy leader, experienced in simultaneously managing multiple projects. Created and

i mplemented high value and cost effective programs. Well-developed employee relations, staff

motivation and management development, demonstrated by higher than average retention rates.

C hampion a strong focus on customer satisfaction and loyalty. Leverage expert analysis and insights

t o promote lean approach that d rives organizational improvements and implements best practices.

Core Competencies include :

* M ulti-Division P & L Analysis/Expense Control * Change Management

* Recruiting/Hi ring/Training/Retention * Corporate Planning & Strategic

Development

* E xpansion/New Market Development * Manage Problem Accounts

* Contract Negotiations/ Purchasing * Effectively communicate on all levels

* M icrosoft Office, Microsoft Project

Sample Career H ighlights:

Grow major account (Walgreens) from 10 sites to 120 in 2 years gaining $ 900,000 sales.

Negotiated new contract with (Starbucks) gaining 50% market share in New England and profit

gains of 67% over previous operating budget.

Drove performance of direct reports for (Kmart) account resulting in cost savings of 45% and

p roductivity gains of 70%.

P rofessional Experience

Suburban Services I nc . Woburn, MA

1994- Present

Facilities maintenance and management contractor providing diversified services to; retail,

construction and commercial clients throughout New England.

P resident 2000- Present

Responsibili ties include: oversee operations, business strategy, administration and P & L management

of $ 1,000,000 budget for 50 employees and contractors.

V ice President 1996-2000

Responsibili ties included: Led operations team in the management of multi state retail chain f loor

care programs.

Directed business development efforts and managed major client relationships.

O perations Manager 1994-1996

Responsibili ties included: Developed subcontractor networks throughout New England for designated

geographic areas. Directed all operating divisions activities and work procedures.

E ric B. Cohan

P age 2 of 2

Notable Accomplishments:

Completed corporate reengineering of all functional business areas by eliminating inefficiencies

and streamlining work procedures resulting in $ 65,000 reductions year 1.

Led major technology upgrade project by researching and testing new operating software which

resulted in $ 80,000 in savings.

Reestablished client relationships by team building and demonstrated competency after

company restructuring resulting in an average of 78% sales growth for existing clients.

Developed company web site which led to enhanced sales and market presence.

C reated a strategic sales plan for Special Services Division, by targeting national management

f i rms to partner with which resulted in + 820% sales growth.

Sun Company I nc. Philadelphia, PA

1989-1994

This business group managed the retail sales, marketing and operations of branded Sunoco service

s tations and convenient stores throughout New England for both the franchisee and company operated

g roups.

P roject Manager 1992-1994 - Pay at Pump Technology Roll out in New England

M ajor Account Manager 1989- 1992 - New England Sales Division

Responsibili ties: Negotiate and sign gasoline purchasing contracts, real estate contracts, sales

responsibility for marketing programs to dealer organization, P& L accountability for company

operated channel and more.

Notable Accomplishments:

• Named divisional sales leader by leading peers in same store sales category.

• Signed 100% of contract accounts by employing strong negotiating skills and sales savvy.

• Record of successful management of difficult client relationships. Upper management

designated accounts by difficulty level.

• Selected to management team for company operated facilities based on proven administrative

competency.

• P& L Responsibility for $ 35,000,000 business channel.

Progressive Consumers Federal Boston, MA

1987-1989

Account Executive - Marketing Department

Responsibili ties: The marketing and sales of retail banking products to client accounts, t rade shows

and company benefit seminars.

Notable Accomplishments:

• Achieve an average of 130% of sales objectives driven by aggressive lead development and strong

closing skills.

• Created successful new marketing programs by targeting remote client locations with company

h uman resources departments.

• Named as marketing liaison to corporate newsletter because of access to high profile clients.

• Promoted from customer service to marketing account executive, due to strong work performance

and management review.

E ducation

1993 MSA Innovation & Technology- Boston University

1987 BA Mass Communications- University of Har tford, CT

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